--- title: 'Support Service Manager at ION Group' canonical: 'https://feeny.ai/job/support-service-manager-ion-group-dublin-0328cyyd47k4' type: 'job' last_seen: '2026-09-07' --- # Support Service Manager at ION Group - **Company:** ION Group - **Location:** Dublin, Ireland - **Work type:** onsite - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/ion/bb36826a-b224-4eb1-adcb-5d618d3bfceb ## About ION Group ## Company Overview - **One-liner**: ION Group delivers mission-critical trading, treasury, and workflow automation software to financial institutions, corporations, central banks, and governments. - **Entity Type**: Private (privately held, with venture funding rounds) - **Headquarters**: London, United Kingdom - **Founded**: 1998 (per Crunchbase and LinkedIn) / 1999 (per Wikipedia) - **Founders**: Andrea Pignataro ## Core Business - **Primary industry**: Financial technology (trading & risk management, treasury, capital markets software) - **Target customers**: B2B – banks, asset managers, hedge funds, central banks, corporates, and governments - **Mission/purpose**: “We help our customers do more, faster and better than before” by combining automation with a strategic view of the industries they serve. ## Products & Services (Source: [crunchbase.com](https://www.crunchbase.com/organization/ion-group)) - **Openlink**: Treasury and risk management platform for commodity-intensive organizations (real-time cash management, FX, derivatives trading). - **City Financials**: Pre-configured treasury and risk management solution for multinational corporations. - **Treasura**: SaaS-based treasury management system for advanced cash management. - **Reval TS**: Liquidity management system for banks (cash concentration, visibility, interest calculations). - **ETRM/CTRM Solutions**: Energy and commodity trading and risk management solutions. - **XTP Execution**: Integrated cleared derivatives trading solution (order management, execution, connectivity). - **Fidessa, Dealogic, Acuris, Allegro**: Acquired platforms covering equities, derivatives, M&A data, and capital markets analytics. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metrics**: - **Annual Revenue**: $3.3B (per LinkedIn – source: [linkedin.com](https://linkedin.com/company/iongroup)) - **Total Funding**: $400M (venture round in May 2016) + €35M (venture round in June 2004) – source: [linkedin.com](https://linkedin.com/company/iongroup) - **Notable Investors/Partners**: No lead investors explicitly named; early rounds from undisclosed sources. Key partners include financial institutions using its platforms. - **Growth Signals**: - Headcount: 2,944 (LinkedIn, +1.7% YoY) vs. 13,000+ (careers page – discrepancy likely due to different reporting methods). - Major acquisitions: Dash Financial Technologies (2021), Clarus Financial Technology (2021), Broadway Technology (2020), Acuris ($1.8B, 2019), Prelios S.p.A. ($1.5B, 2023), Fidessa (£1.5B, 2018), Allegro (2019), Dealogic (2017). - Never sold a business since founding (Wikipedia). - Operates in 18+ countries, 84 offices globally. ## Competitive Advantages - **Breadth of mission-critical software**: Covers the full trade lifecycle (pre-trade, execution, risk, treasury, post-trade) for multiple asset classes. - **Acquisition-driven expansion**: Absorbed market leaders in different niche verticals, creating a unified platform with deep domain expertise. - **Long-term ownership mentality**: Founder Andrea Pignataro has never sold a business, signaling stability and commitment. - **High switching costs**: Clients rely on ION for core financial operations; replacing systems is extremely difficult. - **Global scale**: 13,000+ employees, 84 offices, presence in 46 countries (LinkedIn breakdown). ## Strategic Focus - **Automation & AI**: Investing heavily in research and development to “shape the future of automation” (company website). - **Expansion into asset management**: Acquisition of Prelios (2023) and Clarus (2021) signals push into real estate and derivatives analytics. - **Graduate development programs**: Launching programs in Pisa, Trento, and other locations to build talent pipeline. - **Resilience after ransomware attack**: In Feb 2023, LockBit ransomware hit ION’s derivatives platform; clients faced disruptions but systems were restored within weeks. The company continues to focus on security and compliance. ## Why Work Here - **Culture**: Described as “visionary innovators” with a “positive culture of continuous improvement.” Emphasis on community and collaboration. - **Remote/Hybrid**: Some roles are hybrid (e.g., Milan-based positions); many are office-based depending on location. The careers page lists full-time and hybrid options. - **Notable perks**: Graduate development programs, global mobility across 84 offices, exposure to mission-critical financial systems. - **Engineering culture**: Large technical team (1,060+ in technical roles), with focus on React, DevOps, cloud engineering, and AI. Recent open positions include Senior Web UI Developer, iOS Engineer, and AI Engineer. - **Growth trajectory**: Rapid scaling through acquisitions and organic hiring; opportunities to work on cutting-edge fintech products. - **Diverse locations**: Offices in London, New York, Noida, Budapest, Chisinau, Milan, Mexico City, and more. ## Sources 1. [linkedin.com](https://linkedin.com/company/iongroup) – Employee count, revenue, funding, acquisitions, workforce breakdown 2. [en.wikipedia.org](https://en.wikipedia.org/wiki/Ion_Group) – Founding, founders, acquisition history, ransomware attack 3. [crunchbase.com](https://www.crunchbase.com/organization/ion-group) – Products, funding, overview 4. [iongroup.com](https://iongroup.com/careers/) – Careers page, open positions, company values 5. [jobs.lever.co](https://jobs.lever.co/ion) – Current job listings ## Other roles at ION Group - [iOS Senior Associate - Onsite - NY / Dallas](https://feeny.ai/job/ios-senior-associate-onsite-ny-dallas-ion-group-new-york-9dh3a3vg42p2) — New York, NY - [iOS Team Lead - Onsite - NY / Dallas](https://feeny.ai/job/ios-team-lead-onsite-ny-dallas-ion-group-new-york-8d8a0mh0ndzq) — New York, NY - [Android Team Lead, Dallas, TX (Contractor)](https://feeny.ai/job/android-team-lead-dallas-tx-contractor-ion-group-new-york-gks92012s133) — New York, NY - [Android Team Lead, New York (Contractor)](https://feeny.ai/job/android-team-lead-new-york-contractor-ion-group-new-york-y0qy18zbq0nc) — New York, NY - [Android Team Lead, Dallas, TX](https://feeny.ai/job/android-team-lead-dallas-tx-ion-group-dallas-azp8ma4gp5rh) — Dallas, TX - [Android Team Lead, New York](https://feeny.ai/job/android-team-lead-new-york-ion-group-new-york-9zy6hamfz7g4) — New York, NY - [Lead DevOps Engineer, New York](https://feeny.ai/job/lead-devops-engineer-new-york-ion-group-new-york-q41c9tge1ryd) — New York, NY - [GRC Lead - India](https://feeny.ai/job/grc-lead-india-ion-group-india-36e3n53y3vw0) — India - [Receptionist](https://feeny.ai/job/receptionist-ion-group-pisa-z2vwje4q08ja) — Pisa, Italy - [Treasury Manager, Italy](https://feeny.ai/job/treasury-manager-italy-ion-group-milan-rwhsd713qkgm) — Milan, Italy