---
title: 'Support Specialist 1 at MoeGo'
canonical: 'https://feeny.ai/job/support-specialist-1-moego-canada-05r61hsj11q9'
type: 'job'
last_seen: '2026-08-31'
---

# Support Specialist 1 at MoeGo

- **Company:** MoeGo
- **Location:** Canada
- **Compensation:** $40k–$60k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-07
- **Last confirmed live:** 2026-08-31
- **Apply:** https://jobs.ashbyhq.com/moego/37af046d-5689-4e97-8e72-3844a25d98f8

## Job description

Location: Remote (Canada)

Department: Customer Support

Reports to: Head of Support

## About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

## About the Role

As a Support Specialist I, you’ll be a key member of MoeGo’s Customer Support team, helping customers successfully use our platform by delivering timely, empathetic, and effective support. You’ll manage customer inquiries independently, troubleshoot moderately complex product issues, and ensure each interaction leaves customers feeling confident and supported.

This role is ideal for someone with SaaS support experience who enjoys problem-solving, managing a high volume of requests, and continuously improving the customer experience.

Key Responsibilities:

- Manage customer support requests end-to-end across channels such as ticketing systems, live chat, and phone (as applicable)
- Troubleshoot and resolve common to moderately complex product issues independently
- Provide clear, friendly, and professional communication tailored to each customer’s needs
- Meet or exceed support performance metrics including response time, resolution time, and customer satisfaction (CSAT)
- Prioritize and manage a high volume of tickets while maintaining accuracy and quality
- Document resolutions thoroughly, ensuring proper categorization and clear notes
- Identify recurring customer issues and suggest improvements to workflows, tooling, or documentation
- Create or update knowledge base articles to improve self-service and team efficiency
- Collaborate with Engineering, Product, and Customer Success teams when escalation or coordination is needed
- Support newer team members by sharing knowledge and best practices as you grow in the role

Minimum Qualifications:

- 1–3+ years of experience in a customer support role, ideally in a SaaS or technology environment
- Experience supporting customers via a ticketing system and/or live chat
- Typing speed of 80 words per minute (WPM) or higher
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to explain technical concepts clearly to non-technical users
- Comfort managing multiple priorities in a fast-paced environment
- Customer-first mindset with strong ownership and accountability

Preferred Qualifications:

- Experience supporting B2B SaaS products
- Familiarity with support metrics such as CSAT, response time, and resolution time
- Experience contributing to documentation or process improvements
- Exposure to SMB, multi-location, or enterprise customers
- Experience working cross-functionally with Product, Engineering, or Customer Success teams

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About MoeGo

## Company Overview
- **One-liner**: All-in-one pet business software that streamlines scheduling, client management, staff coordination, and marketing for grooming salons, daycare centers, boarding facilities, and mobile pet care businesses.
- **Entity Type**: Private (Series A, $24M led by Base10 Partners in March 2024)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2019
- **Founders**: Ethan Dong (Yi Dong) and Emma Chen

## Core Business
- **Primary industry**: Pet care vertical SaaS (Software-as-a-Service)
- **Target customers**: B2B – pet care businesses ranging from single-location grooming salons to multi-location boarding franchises and mobile van operators.
- **Mission or purpose statement**: “Empower pet care businesses at every stage of growth to thrive in an industry fueled by passion and purpose” and “reshape the technology infrastructure of the pet economy” [moego.pet](https://www.moego.pet/), [prnewswire.com](https://www.prnewswire.com/news-releases/moego-secures-24-million-series-a-led-by-base10-to-revolutionize-the-pet-care-economy-302083433.html).

## Products & Services
- **Smart Schedule**: Automated scheduling that fills gaps and prevents overbooking.
- **Online Booking**: Allows clients to book anytime while protecting the schedule and revenue.
- **Staffing Module**: Balances staff capacity and demand.
- **Grooming Report**: Sends automated, personalized updates to pet parents.
- **Review Booster**: Turns satisfied customers into 5-star reviews automatically.
- **Automated Workflow**: Messaging, reminders, and updates sent automatically.
- **Lead Capture**: Collects leads from online booking inquiries, Google Ads, and missed calls.
- **Business Intelligence**: Tracks revenue, occupancy, and client growth for data-driven decisions.
- **Task Automation**: Generates and assigns daily tasks (feeding, walks, medication) with accountability.
- **Marketing Automation**: Tools for email/SMS campaigns and customer retention.
- **Mobile App**: Native apps for Web, iOS, and Android.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Total funding of **$31.0M** (Seed rounds and Series A). Serves **10,000+ businesses** and **11+ million pets**; facilitated **69+ million appointments** as of 2025 [moego.pet](https://www.moego.pet/), [linkedin.com](https://www.linkedin.com/company/moego).
- **Notable Investors/Partners**: Base10 Partners (lead Series A), Mars Petcare’s Digitalis Ventures, Conductive Ventures, Uphonest Capital.
- **Growth Signals**: 100%+ year-over-year organic growth since inception (reported in 2024); 70 employees (+6.2% YoY); operates in 5 countries (US, China, Hong Kong, Canada, Ireland); expanding into enterprise and franchise clients.

## Competitive Advantages
- **Purpose-built for pet care**: Unlike generic scheduling software, MoeGo is designed specifically for grooming, daycare, boarding, and mobile van workflows.
- **Innovation track record**: First in the industry to offer Smart Routing for mobile groomers and a Review Booster that works with pet care professionals’ concerns.
- **Native multi-platform**: One of the few pet care software companies offering native apps on Web, iOS, and Android.
- **High product satisfaction**: 4.9/5.0 product rating (104 reviews) [linkedin.com](https://www.linkedin.com/company/moego).
- **Enterprise-grade features**: Multi-location/franchise management, comprehensive reporting, BI, employee management, and payroll.
- **Strong community**: Active Facebook community and direct customer feedback loop through Chief Customer Success Officer.

## Strategic Focus
- **Product development**: Expand features for pet boarding, daycare, and retail enterprises.
- **Team expansion**: Use Series A funding to substantially grow the team across engineering, product, and customer success.
- **Enterprise growth**: Attract larger multi-location and franchise clients with enterprise-grade capabilities.
- **Market leadership**: Continue to “redefine the category” of pet care software, drawing parallels to Toast (restaurants) and ServiceTitan (home services) [prnewswire.com](https://www.prnewswire.com/news-releases/moego-secures-24-million-series-a-led-by-base10-to-revolutionize-the-pet-care-economy-302083433.html).

## Why Work Here
- **Engineering culture**: Described as “creative, diverse, and work-life balanced” with a focus on building simple, impactful solutions for the pet community [tech.moego.pet](https://tech.moego.pet/about/).
- **Impact**: Engineers build features that directly improve the lives of pet care professionals and pet parents; “we build everything from the ground up based on pet owners' needs.”
- **Talent pool**: Hires from top tech companies (ByteDance, ServiceTitan, Tencent, Toast, etc.) and offers exposure to modern tech stack (Python, Java, Postgres, Figma, HubSpot, etc.).
- **Remote/hybrid**: Not explicitly stated, but HQ is in Los Angeles with offices in LA and remote team members across multiple countries.
- **Perks**: Pet-friendly culture (team is full of pet lovers), strong customer community, and a mission-driven environment.
- **Employer rating**: 2.7/5.0 (44 reviews) on LinkedIn, with work-life balance at 2.5, compensation at 3.2, culture at 2.7, and career at 3.0 – note that product satisfaction is much higher (4.9/5.0), suggesting strong customer focus but mixed internal sentiment.

## Sources
1. [moego.pet](https://www.moego.pet/)
2. [linkedin.com](https://www.linkedin.com/company/moego)
3. [tech.moego.pet](https://tech.moego.pet/about/)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/moego-secures-24-million-series-a-led-by-base10-to-revolutionize-the-pet-care-economy-302083433.html)
5. [moego.pet/blog](https://www.moego.pet/blog/the-story-of-moego)

## Other roles at MoeGo

- [Principal Product Manager, Pet Care & AI](https://feeny.ai/job/principal-product-manager-pet-care-ai-moego-us-west-coast-fzvq3c64mc3f) — US West Coast