---
title: 'Support Specialist EMEA at Remote People'
canonical: 'https://feeny.ai/job/support-specialist-emea-remote-people-emea-b2s3hdydm8eq'
type: 'job'
last_seen: '2026-09-05'
---

# Support Specialist EMEA at Remote People

- **Company:** Remote People
- **Location:** EMEA
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/remotepeople/jobs/4961663101

## Job description

## About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

Position Overview:

A Support Specialist at Remote People provides crucial service and support, using our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Remote People's valued clients.

Key Responsibilities:

- Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.

- Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.

- Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.

- Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.

- Utilize client feedback to contribute to the continuous improvement of products and services.

- Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.

- Conduct training sessions for clients on using the company's products or services, as needed.

- Identify and escalate complex issues to higher-level support or management for efficient resolution.

- Engage in effective stakeholder management, staying informed about departmental changes for better coordination.

- Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.

Key Qualifications:

- A minimum of 3 years of experience in customer service, within EOR or HRTech.
- Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
- Fluency in English (C2 or equivalent).
- Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.
- Strong problem-solving and critical thinking skills.
- High level of organization and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Cultural sensitivity to communicate effectively with a diverse client base.
- Continuous learning mindset to keep up with industry and product developments.
- Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: join@remotepeople.com

## About Remote People

## Company Overview
- **One-liner**: Remote People provides a full-lifecycle global employment platform that enables companies to recruit, employ, and incorporate talent in 150+ countries through Employer of Record (EOR), Contractor Management, and Recruitment services.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, NY, USA (with APAC headquarters in Singapore)
- **Founded**: 2018
- **Founders**: Antoine and Pierre

## Core Business
- **Primary industry**: Human Resources Services / Global Employment Infrastructure
- **Target customers**: B2B, primarily mid-market and enterprise companies looking to hire internationally without setting up local legal entities
- **Mission**: "Building the infrastructure for a borderless workforce" – making global hiring as straightforward as hiring someone down the street, with full compliance and zero friction.

## Products & Services
- **Employer of Record (EOR)**: Full-service employment in 150+ countries. Remote People acts as the legal employer, handling payroll, benefits, tax compliance, and contracts. Starting at $199/month.
- **US PEO**: Hire and manage US-based employees with payroll, health benefits, and state-level compliance.
- **Contractor Management**: Onboard, pay, and manage global contractors with compliance, contracts, and payments in one dashboard.
- **Contractor of Record**: Engage global contractors with compliance and risk handled.
- **Global Payroll**: Run accurate payroll in every country with taxes, deductions, and local filings handled on time.
- **Recruitment**: In-house recruiters source, screen, and deliver vetted candidates in days (no retainers).
- **AI Command Center**: Proprietary employment AI that handles global HR tasks (pay, expenses, leave, onboarding, offboarding, termination) via a single message, with expert verification before commitment.
- **Entity Setup & Incorporation**: Support for transitioning to owned entities when headcount justifies it, including legal and financial roadmap.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of $1.3M (Seed round, February 2024). The company has been **profitable since 2020**.
- **Notable Investors/Partners**: Not specified in public sources.
- **Growth Signals**:
    - Headcount grew from ~5 employees in 2018 to **260+ professionals** (LinkedIn reports 140 employees with +2857% YoY growth; company site states 260+ across 30 countries).
    - Trusted by **3,000+ companies**.
    - Ranked **#1 on G2** for Ease of Use, Best Support, and Best Meets Requirements.
    - Operates in 40+ countries with entities in 100+ countries.
    - ISO 27001, SOC 2, and GDPR certified.
    - LinkedIn followers: 84,818 (+252.6% yearly growth).

## Competitive Advantages
- **Full-lifecycle platform**: Recruit, employ, and incorporate through one partner – a rare combination of recruitment, EOR, and entity setup.
- **AI-powered efficiency**: The Command Center AI automates routine global HR tasks, reducing time and complexity.
- **Human-in-the-loop compliance**: Every high-impact change is expert-checked by in-country HR specialists, not just automated.
- **Dedicated account manager**: Every client gets a real person, not a chatbot or ticket queue.
- **Transparent pricing**: Full EOR service starting at $199/month, with pricing that scales.
- **Speed**: Onboarding in 48 hours, live payroll in 5 days, candidate shortlist in 72 hours.
- **Profitability**: Profitable since 2020, indicating sustainable business model and efficient operations.

## Strategic Focus
- **AI-first global HR**: Deepening the Command Center AI to automate more global HR processes (payroll, leave, expenses, compliance).
- **Global expansion**: Continuing to grow entity coverage and in-country expertise across more nations.
- **Product-led growth**: Scaling self-service capabilities while maintaining high-touch support for complex needs.
- **Talent density**: Competing for the top 1% of talent globally, positioning themselves as the infrastructure that makes that possible.

## Why Work Here
- **Remote-first from day one**: Work from anywhere across 150+ countries with real autonomy and trust.
- **Global team**: 260+ professionals across 30 countries, offering a truly international work environment and cross-cultural collaboration.
- **Competitive compensation**: Localized benefits, equity opportunities, and flexible work.
- **Enterprise-level work, startup energy**: The challenge of scaling a global infrastructure platform with the agility of a startup.
- **Meaningful impact**: Building the infrastructure that lets any company hire the best talent regardless of location.
- **Award-winning culture**: Ranked #1 on G2 for support and ease of use, reflecting a customer-obsessed and quality-driven approach.
- **Active hiring**: 16 open positions across Engineering (Back-End, QA, AI), Product (Design, Management), Sales (AE, SDR across regions), Finance, Legal, and Operations. Open to speculative applications at join@remotepeople.com.

## Sources
1. [Remote People - About Page](https://remotepeople.com/about/)
2. [Remote People - Homepage](https://remotepeople.com/)
3. [Remote People - Careers Page](https://remotepeople.com/about/careers/)
4. [Remote People - LinkedIn](https://www.linkedin.com/company/remotepeoplecom)
5. [Remote People - Greenhouse Job Board](https://job-boards.eu.greenhouse.io/remotepeople/jobs/4796153101)
6. [Remote People - Solutions (EOR, PEO, Payroll, Contractor)](https://remotepeople.com/solutions/employer-of-record/)

## Other roles at Remote People

- [Onboarding Specialist Americas](https://feeny.ai/job/onboarding-specialist-americas-remote-people-latin-america-h9rbey8cjma6) — Latin America
- [QA Automation Engineer](https://feeny.ai/job/qa-automation-engineer-remote-people-europe-chdyq5p84reh) — Europe
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-remote-people-china-0ps7d93k2g46) — China
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-remote-people-apac-china-sacnj2m48pe5) — APAC / China
- [Partnership Sales Manager Americas](https://feeny.ai/job/partnership-sales-manager-americas-remote-people-americas-h2g2ykxgnhrq) — Americas
- [Recruitment BD Manager & Team Manager (APAC)](https://feeny.ai/job/recruitment-bd-manager-team-manager-apac-remote-people-apac-d7hwhsh54zyy) — APAC
- [Senior Recruitment Consultant (APAC)](https://feeny.ai/job/senior-recruitment-consultant-apac-remote-people-apac-dxz6ngtb4vt5) — APAC
- [Offboarding Specialist EMEA - 2-Year Fixed-Term Contractor](https://feeny.ai/job/offboarding-specialist-emea-2-year-fixed-term-contractor-remote-people-emea-fxrgd53nxyr8) — EMEA
- [Payroll Support Specialist Americas](https://feeny.ai/job/payroll-support-specialist-americas-remote-people-latin-america-dcq94v6vnz6p) — Latin America
- [Payroll Specialist, EMEA (6-Month Fixed-Term Contractor)](https://feeny.ai/job/payroll-specialist-emea-6-month-fixed-term-contractor-remote-people-india-mrr2twd7x8nj) — India