---
title: 'Support Specialist I at Brex'
canonical: 'https://feeny.ai/job/support-specialist-i-brex-vancouver-british-columbia-4fh1khdnhkn6'
type: 'job'
last_seen: '2026-09-11'
---

# Support Specialist I at Brex

- **Company:** Brex
- **Location:** Vancouver British Columbia, Canada
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.brex.com/careers/8656540002?gh_jid=8656540002

## Job description

## Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

## What you’ll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

Where you’ll work

This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.

## Responsibilities

- Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
- Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Provide customer feedback to internal teams to improve our product and support experience
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

## Requirements

- This role is required to be located within the greater Vancouver, BC area
- Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a clear and tactful way
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
- Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

- Bachelor's degree
- FinTech experience
- Prior experience in a customer-facing role, ideally in a support function
- Experience with AI-powered customer service tools
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime

## Compensation

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a [brex.com](http://brex.com/) domain. Any outreach claiming to be from Brex via other sources should be ignored.

## About Brex

## Company Overview
- **One-liner**: Brex provides a modern finance platform combining corporate cards, expense management, travel booking, banking, and treasury services, all powered by AI-driven automation.
- **Entity Type**: Private (backed by venture capital; last known Series D3 at $12.3B valuation in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Henrique Dubugras and Pedro Franceschi

## Core Business
- Primary industry/industries: Financial technology (fintech) – specifically spend management, corporate cards, expense automation, and business banking.
- Target customers: B2B – startups, mid-size companies, and enterprises; over 35,000 companies use Brex.
- Mission/purpose statement: "Empower employees anywhere to make better financial decisions."

## Products & Services
- **Corporate Cards**: Physical and virtual corporate cards with built-in spend controls, real-time budgets, and cash back/rewards.
- **Expense Management**: AI-powered automation for receipts, expense reports, and approvals; integrates with ERP systems.
- **Travel**: In-app global travel booking and management with policy enforcement.
- **Bill Pay**: Automated invoice entry, approval workflows, and vendor payments.
- **Banking & Treasury**: Business cash accounts with up to 4.36% yield, same-day liquidity, and up to $6M in additional FDIC insurance.

## Market Standing
- **Valuation/Market Cap**: $12.3 billion (Series D3, 2022 – recent valuation not disclosed; may have changed)
- **Key Metric**: Over 35,000 businesses use Brex (source: brex.com). Total funding exceeds $1.5 billion (publicly reported, not detailed in provided sources).
- **Notable Investors/Partners**: Greenoaks, IVP, Tiger Global, Y Combinator, Kleiner Perkins, DST Global, Max Levchin, Peter Thiel, Lone Pine Capital, Ribbit Capital.
- **Growth Signals**: Named #2 on Fast Company’s 2023 Top 50 Disruptors; expanding AI-driven finance automation; 756 hours average time saved per year for customers; 71% of expenses prepared on Brex handled entirely by automation.

## Competitive Advantages
- **All-in-one platform**: Combines cards, expense management, travel, bill pay, and banking in a single stack – reducing the need for multiple vendors.
- **AI-powered automation**: Uses AI to automate receipt capture, expense categorization, approval workflows, and GL coding, enabling faster close.
- **Higher credit limits**: Offers up to 30x higher credit limits compared to traditional providers.
- **Founder-centric culture**: Over 100 Brex alumni have started their own companies (4x industry average), signaling a culture that breeds entrepreneurship.

## Strategic Focus
- **AI-first finance**: Continually investing in AI to eliminate manual work (e.g., AI expense assistant, invoice automation).
- **Global expansion**: In-app global travel and multi-entity support for international teams.
- **Enterprise penetration**: Deepening ERP integrations, procurement flows, and vendor-specific card controls for mid-market and enterprise clients.
- **Cash management innovation**: Offering competitive treasury yields to attract and retain deposits.

## Why Work Here
- **Culture**: Emphasizes “Be the founder of your career” – hires people with “grit, autonomy, and ambition” and supports rapid growth. Values include Growth Mindset, Ownership, Customer Obsession, and One Brex.
- **Remote-first**: Committed to remote-first work, with in-office days/offsets for connection and up to 4 fully remote weeks per year. Employees can optimize time and location.
- **Benefits**: Generous parental leave, Carrot Fertility, Milk Stork, medical/dental/vision, Spring Health (mental health), Calm app, generous vacation, and year-end company shutdown.
- **Headcount**: ~800 employees (Built In), 501–1,000 range (The Muse) with 7 offices globally.
- **Engineering focus**: Strong engineering culture visible through “Building Brex” blog and emphasis on automation and AI.

## Sources
1. [brex.com](https://www.brex.com/careers)
2. [brex.com](https://www.brex.com/about)
3. [brex.com](https://www.brex.com/index)
4. [builtin.com](https://builtin.com/company/brex/faq/workplace-perception)
5. [themuse.com](https://www.themuse.com/profiles/brex)

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