---
title: 'Support Specialist (India) at Kard Financial, Inc.'
canonical: 'https://feeny.ai/job/support-specialist-india-kard-financial-inc-remote-89nyf9wyv1sf'
type: 'job'
last_seen: '2026-10-31'
---

# Support Specialist (India) at Kard Financial, Inc.

- **Company:** Kard Financial, Inc.
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/kardfinancialinc/jobs/4748944005

## Job description

Kard is building commerce media infrastructure that connects financial institutions, financial-services platforms, and merchants through data and merchant-funded rewards. As our reach expands, we are building for a step-change in scale, and for opportunities ranging from more relevant rewards and marketer intelligence to new commerce and distribution models.

## About the Role

Note: We are currently only able to hire candidates residing in India for this fully remote position.

Kard is looking for a detail-oriented, technically capable Support Specialist to join our team. This role will serve as a primary point of contact for technical support requests from our issuer and merchant partners, helping troubleshoot issues, resolve transaction discrepancies, and ensure smooth day-to-day platform operations.

The Support Specialist will use tools like Zendesk, Postman, MongoDB, and the Kard Portal to investigate technical issues, manage partner requests, and support critical operational processes. The ideal candidate is a strong problem-solver who is comfortable working with APIs and databases, communicating with external partners, and taking ownership of issues from investigation through resolution.

Responsibilities:

- Manage and prioritize incoming partner support tickets through Zendesk, ensuring timely responses and resolution
- Investigate and troubleshoot technical issues using Postman, MongoDB, and internal tools to identify root causes and resolve problems independently
- Escalate complex issues to Engineering or other internal teams with clear documentation, technical findings, and supporting evidence
- Review and validate pending transactions against merchant campaign terms and location data, ensuring accuracy and adherence to SLAs
- Investigate transaction discrepancies and partner-submitted audits, applying corrections or manual adjustments when appropriate
- Support issuer partner onboarding and offboarding, including platform configuration, API validation, and access management
- Verify merchant information, maintain accurate merchant records, and support campaign setup and updates through the Kard Portal
- Generate and validate partner reports using Databricks and other internal tools, including impression and end-of-month reporting
- Test new product features and releases, identifying bugs and documenting issues for Engineering and Product teams
- Identify opportunities to improve support workflows, automate repetitive tasks, and maintain documentation to improve team efficiency

Desired Skills:

- 3–6 years of experience in technical support, application support, technical operations, or a similar role
- Hands-on experience troubleshooting REST APIs using Postman or similar tools
- Experience querying databases, particularly MongoDB or other NoSQL databases, to investigate technical issues
- Strong technical problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate next steps
- Experience managing support tickets through Zendesk, Jira, or similar ticketing systems
- Ability to communicate technical findings clearly to both technical and non-technical stakeholders
- Strong attention to detail, organizational skills, and ability to manage multiple requests while meeting deadlines and SLAs
- Proactive, service-oriented mindset with the ability to work independently and take ownership of issues through resolution

Bonus points:

- Experience supporting APIs, SaaS platforms, fintech products, or payment/transaction systems
- Familiarity with AWS, Databricks, SQL, or other data and cloud infrastructure tools
- Experience with product QA, bug reporting, or workflow automation

Comp: $10 USD per hour Why Join:

Kard recognizes the unique value each of us brings to our collective success. As part of our remote-first team, you'll have the autonomy to influence our trajectory, actively contributing to the growth of our business and the evolution of our company culture. By embodying our core values of Initiative, Openness, and Humility, you will not only witness but directly foster an inclusive and dynamic work environment, from the executive level down.

Our competitive benefit plan includes:

- Flexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being
- Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only)
- Health, Dental and Vision Insurance
- 401k with employer match (US employees only)
- Coworking space and WFH setup reimbursement
- Company Offsites for planning, team-building, and networking

Kard is an equal opportunity employer and we actively encourage applicants of all genders, backgrounds, and experiences to apply. We believe that diverse perspectives enrich our workplace and drive our success.

## About Kard Financial, Inc.

## Company Overview
- **One-liner**: Kard is a rewards-as-a-service API platform and the first independent commerce media network that uses predictive AI and first-party transaction data to power hyperpersonalized offers and performance marketing.
- **Entity Type**: Private (funded startup; raised $30 million total, including $23 million Series A)
- **Headquarters**: Remote‑first, United States (team across all U.S. time zones)
- **Founded**: 2015
- **Founders**: Ben Mackinnon

## Core Business
- **Primary Industries**: Commerce media / loyalty / rewards‑as‑a‑service; adtech; fintech.
- **Target Customers**: B2B – fintech companies, banks, card issuers (FIs), and merchants (both online and brick‑and‑mortar).
- **Mission**: Build the first open loyalty system – a rewards‑as‑a‑service platform that enables modern issuers to connect consumers with brands they love.

## Products & Services
- **Commerce Media Network (for merchants)**: A pay‑for‑performance ad solution where merchants only pay for verified purchases, not impressions. Uses transaction data from 47M+ cardholders to target new, existing, or lapsed customers with personalized offers (location‑based, tiered, spending challenges). Includes A/B testing, AI‑driven insights, and real‑time adjustments.
- **Rewards‑as‑a‑Service API Platform (for fintechs & FIs)**: An API‑first platform that allows issuers to design their own loyalty UX while Kard handles the backend – offer management, transaction tracking, push notifications, and email campaigns. PCI‑Compliant and SOC 2 certified.
- **Realtime Ad Network**: Leverages transaction data from tens of millions of consumers to give advertisers insights into shopping behavior across the entire wallet.

## Market Standing
- **Valuation / Market Cap**: Not disclosed.
- **Key Metric**: **Total Funding** – $30 million (including a $23 million Series A round).  
  *Annual revenue is not publicly available.*
- **Notable Investors / Partners**: Not named explicitly in provided materials, but listed as “backed by $30M from industry‑leading investors and seasoned experts.” Also named “Techstars mentor” and “active angel investor in fintech and adtech startups” in founder bio – suggests affiliation with Techstars.
- **Growth Signals**: 
  - Named to the **2024 Fintech Innovation 50**.
  - Earned a spot on the **Inc. 5000 list of America’s Fastest‑Growing Private Companies**.
  - Employees: ~50 team members (as of latest careers FAQ) and “growing rapidly.”
  - Claims 47M+ cardholders in its network, 25K+ US locations, and metrics such as 15% re‑engagement of previously inactive cardholders and 40% more repeat purchases.

## Competitive Advantages
- **First independent commerce media network** – operates as a neutral, open platform not owned by a single bank or card network.
- **Pay‑only‑for‑verified‑purchases** model (performance‑based, not impression‑based).
- **Real first‑party transaction data** from millions of Gen Z and Millennial shoppers, enable hyperpersonalization and closed‑loop measurement.
- **API‑first, flexible design** – issuers can keep their own UX while Kard handles the heavy lifting.
- **PCI‑Compliant and SOC 2 certified** – security credentials that satisfy the largest banks and fintechs.

## Strategic Focus
- Expand the open loyalty system by onboarding more issuers, fintechs, and merchants.
- Deepen AI‑powered predictive targeting and real‑time offer optimization.
- Grow the network effect: more cardholders → better transaction data → more effective offers → more merchants and issuers joining.
- Continue scaling the “real‑time ad network” to provide cross‑merchant insights.

## Why Work Here
- **Fully remote** – “100% remote” with employees in every U.S. time zone. Work‑from‑home reimbursements and wellness stipend provided.
- **Great benefits**: Open PTO, health/vision/dental insurance, employer 401k contributions, paid parental leave, development budget.
- **Culture**: Emphasizes humility, initiative, openness, and inclusivity. Annual team offsites (2+ per year) to strengthen bonds.
- **Transparent compensation** – salary ranges included in every job description; pay targets “meet or exceed 75% of the current market rate.”
- **Structured, respectful hiring process** – interview process designed to be completed in 3–4 weeks, with take‑home assignments for R&D roles. Strong commitment to diversity and reducing bias.
- **Current open roles (R&D & Sales)**: Measurement Lead, Senior Analytics Engineer, Senior Data Scientist, Merchant Account Executive – all remote.

## Sources
1. [getkard.com](https://www.getkard.com/) – Company overview, product features, security, network stats.
2. [getkard.com/careers](https://www.getkard.com/careers) – Benefits, values, remote policy, inclusivity.
3. [getkard.com/about](https://www.getkard.com/about) – History, founder, mission, Series A funding, awards (Fintech Innovation 50, Inc. 5000).
4. [getkard.com/guide-to-interviewing-at-kard](https://www.getkard.com/guide-to-interviewing-at-kard) – Interview process, team size (~50), remote FAQ, compensation philosophy.
5. [job-boards.greenhouse.io/kardfinancialinc](https://job-boards.greenhouse.io/kardfinancialinc) – Open positions, total funding ($30M), investors.

## Other roles at Kard Financial, Inc.

- [Senior Software Engineer II, Customer Experience](https://feeny.ai/job/senior-software-engineer-ii-customer-experience-kard-financial-inc-remote-xh4fkpe0tbwt)
- [Software Engineering Manager, Data](https://feeny.ai/job/software-engineering-manager-data-kard-financial-inc-remote-k65thw4cq40f)
- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-kard-financial-inc-remote-nxr7e5eadr6a)
- [Staff Product Manager, Data & Platform](https://feeny.ai/job/staff-product-manager-data-platform-kard-financial-inc-remote-2dafcc8tdg47)
- [Data Support Analyst (India)](https://feeny.ai/job/data-support-analyst-india-kard-financial-inc-remote-58snzk1q0bxj)
- [Merchant Account Executive](https://feeny.ai/job/merchant-account-executive-kard-financial-inc-remote-q8hh5fxftkxq)
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-kard-financial-inc-remote-f5h7gg3mfdn9)