--- title: 'Support Specialist at inKind' canonical: 'https://feeny.ai/job/support-specialist-inkind-remote-11hj5anjaxn9' type: 'job' last_seen: '2026-10-16' --- # Support Specialist at inKind - **Company:** inKind - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/inkind/jobs/5435300008 ## Job description Role Summary: The Support Specialist will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners), utilizing an amiable and hospitality-focused voice. Success in this role requires a talent for real-time, efficient problem-solving and technical communication skills to provide support to resolve day-to-day issues. This role requires top-tier organizational skills, a high level of follow-through, and the ability to communicate issues efficiently and succinctly to our development team, merchant partners, and end users. Additionally, applicants should be naturally interested in helping customers by resolving their questions and concerns. Who You Are: - Creative problem solver with the ability to quickly assess, de-escalate, and resolve customer issues - An individual who puts integrity first in all their interactions - Clear, empathetic, and relatable communicator - Sharp-focused and detail-oriented learner, able to quickly adapt to our product and features to best serve our customers - Responsive, autonomous, and time-conscious - Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers Responsibilities/Essential Functions: - Provide email and phone support (inbound/outbound) to guests and merchant partners via our phone system on the Zendesk ticketing platform - Complete 70-100 tickets/day with a one-touch ticket percentage of 80% or higher and a QA score of 95% or higher - Maintain close and open communications with restaurant owners and guests until an issue has been resolved - Escalate complex issues to Tier 3 and Management appropriately - Communicate technical issues to our end users and development team and follow up with the team and end users according to our policies - Conduct user and partner support in line with documented procedures and act with integrity when assisting internal and external accounts - Provide your direct manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems - Use communication channels to inform the team of important issues and information which will help improve team performance Minimum Qualifications: - 1-2 years Customer Service experience - Experience working with CRM software (Zendesk is preferred) - Good oral & written communication skills and the ability to communicate efficiently with the development team as well as our end users and merchant partners - Must be able to explain abstract concepts verbally and in writing - Excellent interpersonal and organizational skills. - Proficiency in macOS, including navigating applications, managing files, and multitasking across systems. Preferred Qualifications: - 3-4 years Customer Service experience - Previous experience in the hospitality industry Work Environment: - The candidate must be able to work autonomously in a remote environment and have a stable and reliable internet connection - Monitor, laptop, headset, wireless keyboard and mouse are provided by inKind Schedule - As Per Offer Letter Some of our Benefits: - Generous PTO and company holiday policy + company-paid Short Term Disability - 100% employer-covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at the employee’s additional cost; dependent coverage is at the employee’s cost); vision plan available at the employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $55,000 - $65,000, DOE Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our [Privacy Policy](http://inkind.com/privacy). For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data. ## About inKind ## Company Overview - **One-liner**: inKind is a hospitality fintech platform that lets diners earn 20% back at thousands of restaurants while providing growth capital to restaurant operators. - **Entity Type**: Private (multiple funding rounds; $458.6M total funding) - **Headquarters**: Austin, Texas, USA - **Founded**: 2018 (company traces roots to a restaurant incubator started in 2013/2016) - **Founders**: Not publicly disclosed ## Core Business - Primary industries: Hospitality, Fintech, Restaurant Technology - Target customers: B2B (independent restaurants and hospitality groups) and B2C (diners) - Mission: “Support restaurants and connect consumers with experiences that enrich their everyday moments and commemorate their landmarks.” ## Products & Services - **inKind App**: A mobile app that allows diners to pay their restaurant bill seamlessly and earn 20% back on every purchase. Users can also link their best dining rewards credit card to double dip. The app offers exclusive access to perks, offers, and events. - **inKind Funding**: A unique funding model where inKind provides capital to restaurants in exchange for future credit. This model helps restaurants grow while creating a flywheel of diner engagement. - **Gift Cards & Rewards**: High-dollar gift cards sold to guests, driving traffic to partner restaurants. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total funding of $458.6M across 12 rounds (LinkedIn data) - **Notable Investors/Partners**: Partners include celebrated restaurant groups like José Andrés and Michael Mina, as well as thousands of independent restaurants nationwide. Specific investors are not publicly listed in available sources. - **Growth Signals**: Over 4.5 million app store downloads, 75,000+ reviews with a 4.9 rating, $100 million rewarded to guests so far. Headcount grew 27.1% year-over-year to 140 employees. Active job postings increased 300% year-over-year. Expanding sales teams into multiple new cities (Phoenix, Charlotte, Minneapolis, etc.). ## Competitive Advantages - **Win-Win Model**: Restaurants receive growth capital without traditional debt; diners earn meaningful rewards, creating a self-reinforcing ecosystem. - **High User Engagement**: Exceptional app store rating (4.9) and large user base indicate strong product-market fit. - **Curated Restaurant Network**: Partnerships with top-tier chefs and beloved local spots provide a differentiated dining discovery experience. - **Data & Technology**: A dedicated engineering team (Senior React Native, Platform, Data Engineer AI) building a seamless payment and rewards platform. ## Strategic Focus - **Geographic Expansion**: Actively hiring Account Executives for new markets (Phoenix, Charlotte, Tampa, San Diego, etc.) to grow the restaurant partner network. - **Engineering & Product Investment**: Hiring senior software engineers (React Native, Platform) and a Data Engineer (AI) to enhance the app and data capabilities. - **Security & Compliance**: Adding a Senior Director of Security & Compliance, signaling a focus on enterprise-grade infrastructure and regulatory readiness. - **Operational Enablement**: A new Senior Director of Partner Operations & Enablement to scale restaurant partnerships. ## Why Work Here - **Culture**: Collaborative, cross-functional environment with values like “Triple Win,” “Speak Up,” “Share a Meal,” and “Try. Listen. Iterate.” Emphasis on celebrating achievements and continuous learning. - **Work Model**: Hybrid workspace in Austin, TX – employees typically on-site 3.5 days a week. Remote roles available for some sales positions. - **Perks**: Daily company-provided lunches, unlimited snacks, dog-friendly office, free parking & fitness center, unlimited vacation policy, 401K plan, childcare policy & paid parental leave, short-term disability insurance, company-provided Apple devices. - **Engineering Culture**: Modern tech stack (React Native, Braze, data engineering) with a focus on building a high-quality, scalable platform. The team is relatively small (35 product + tech employees), offering significant ownership and impact. ## Sources 1. [inkind.com/careers](https://inkind.com/careers) 2. [inkind.com](https://inkind.com/) 3. [job-boards.greenhouse.io/inkind](http://job-boards.greenhouse.io/inkind) 4. [builtin.com/company/inkind](https://builtin.com/company/inkind) 5. [linkedin.com/company/inkindcapital](https://www.linkedin.com/company/inkindcapital) ## Other roles at inKind - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-inkind-austin-1b2pqw7f67jm) — Austin, TX - [Senior Growth Marketing Manager](https://feeny.ai/job/senior-growth-marketing-manager-inkind-austin-je9xcb3c661q) — Austin, TX - [Pod Member](https://feeny.ai/job/pod-member-inkind-austin-69mvea3d92ha) — Austin, TX - [Lead Accountant](https://feeny.ai/job/lead-accountant-inkind-austin-zskh0c0mx527) — Austin, TX - [Finance Systems & Automation Analyst](https://feeny.ai/job/finance-systems-automation-analyst-inkind-austin-g0c9xr7xync0) — Austin, TX - [Inside Sales Associate](https://feeny.ai/job/inside-sales-associate-inkind-austin-s2dnkt3rn2nv) — Austin, TX - [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-inkind-austin-gntg8cv3rsgp) — Austin, TX - [Graphic Designer](https://feeny.ai/job/graphic-designer-inkind-austin-e2sbdqz5kcj3) — Austin, TX - [Director of Partner Growth](https://feeny.ai/job/director-of-partner-growth-inkind-austin-bamrteakk8s9) — Austin, TX - [Senior Director, Strategic Partnerships](https://feeny.ai/job/senior-director-strategic-partnerships-inkind-austin-576detdrxhnh) — Austin, TX