---
title: 'Support Specialist • Managed Services - (x)OC at New Era Technology'
canonical: 'https://feeny.ai/job/support-specialist-managed-services-x-oc-new-era-technology-bengaluru-8z3p2661aark'
type: 'job'
last_seen: '2026-10-15'
---

# Support Specialist • Managed Services - (x)OC at New Era Technology

- **Company:** New Era Technology
- **Location:** Bengaluru, India
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/neweratech/jobs/8801178002

## Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

## About the Role

The Managed Service Support Specialist’s strives daily to deliver exceptional customer experience and plays an important role in our company’s success. Our technicians handle client support requests and make sure that issues are handled quickly, and the client is informed every step of the way. Candidates must be energetic and focused with a strong motivation to learn new technologies and maintenance processes. We are looking for team members with dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Functions:

- Provide Tier 2 Level IT Support relating to technical issues involving Microsoft's core business applications and operating systems

- Troubleshoot and resolve incoming technical issues via phone or through our ticket system Research internal and external resources for the best solution

- Advise clients as to pertinent concerns discovered in the process of serving them

- Build and foster client relationships to earn their trust  Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts

- Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment

- Apply diagnostic utilities to aid in troubleshooting

- Create and maintain up-to-date documentation of existing and new client systems and environments

- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Evaluate documented resolutions and analyze trends for ways to prevent future problems Procure computer supplies as requested by IT management

- Communicate with vendors to request service, update, and resolve open tickets

- Adhere to established methods for responding to and documenting support requests

Required Experience/Education:

Degree in the field of computer science and/or equivalent work experience.

Practical knowledge in installing and configuring operating systems, networked and local printers, and a minimum of 2 years of industry experience, specifically supporting Microsoft based environments

Required: Windows Desktop OS’s, Windows Server platforms, Active Directory, Group Policy

Preferred: Exchange platforms, VLAN, VPN, HP and Meraki Network Configurations, Routing, Wireless, and FortiGate firewall solutions, SDWAN

Knowledge, Skills & Abilities:

- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment

- Ability to concisely document processes, issues, resolutions; strong writing skills required Ability to multi-task, prioritize tasks and respond with sense of urgency

- Strong problem solving and critical thinking abilities

- Ability to work independently successfully and effectively and within a team structure

- Self-motivated and responsive to Management and customers

- Strong organizational skills and attention to detail

- Experience working with time tracking/ticketing software desired

- Demonstrated knowledge of standard help desk service call methods and procedures Exceptional ability to develop productive and positive customer relationships

Interested candidates please share your resume to ruchitha.kalamarla@neweratech.com

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

## About New Era Technology

## Company Overview
- **One-liner**: New Era Technology is a global technology solutions provider that delivers cloud, managed, cybersecurity, and collaboration services to securely connect people, places, and information.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: West Chester, Pennsylvania, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Digital Transformation, Cybersecurity, Data Networking, Smart Buildings/IoT, Unified Communications
- Target customers: B2B, Enterprise, SMB, and Government across industries including Banking & Finance, Healthcare, Education, Retail, and Global Enterprise (20,000+ customers worldwide)
- Mission or purpose statement: “To deliver and support technology solutions that securely connect people, places, and information.”

## Products & Services
- **Cloud Services (CloudBlu)**: Cloud migration, hybrid cloud infrastructure, and managed cloud services – SaaS/Managed Services
- **Managed Services (ITMS & BPO)**: 24/7 monitoring, help desk, and business process outsourcing – Managed Services
- **Professional Services**: Strategy, deployment, training, and ongoing support for technology initiatives – Professional Services
- **SecureBlu Security Services**: Cybersecurity, physical security, access control, surveillance, and threat monitoring – Managed Security Services
- **Data Networking & Infrastructure**: High-performance networking, hybrid cloud infrastructure, and intelligent monitoring – Infrastructure Solutions
- **Modern Workplace & Collaboration**: Unified communication platforms, collaboration tools, and video conferencing – SaaS/Service
- **Digital Transformation**: Agile platforms, process automation, change management, and end-to-end transformation – Consulting & Integration
- **AI Solutions for Business**: AI-powered predictive analytics, automation, and personalized customer engagement – SaaS/Platform
- **Physical Security & Life Safety**: Access control, video surveillance, and integrated safety systems – Hardware/Service
- **Smart Building & IoT**: IoT sensors, building automation, and data-driven facility management – Hardware/Service

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $727.3 million (per LinkedIn) – note: conflicting reports (careers page states 3,000+ employees, while LinkedIn shows 1,426 employees; revenue figure aligns with LinkedIn’s estimate)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount grew 8.5% year-over year (LinkedIn, +162 people); 24 active job postings (LinkedIn); 84,929 LinkedIn followers (29.2% yearly growth); operates in 28 countries across Americas, EMEA, and APAC

## Competitive Advantages
- **Global footprint**: Offices in the Americas, EMEA, and APAC with ability to serve multinational clients
- **End-to-end capability**: From strategy through deployment, training, and ongoing support – a single partner for complex tech transformations
- **Certified expertise**: Team of highly skilled, industry-certified professionals (engineers, designers, installers, technicians, sales)
- **Diverse industry experience**: Proven solutions for healthcare, finance, government, education, retail, and smart buildings
- **Core values culture**: Community, Integrity, Agility, and Commitment embedded in customer delivery and employee experience

## Strategic Focus
- **AI & Automation**: Building AI-powered platforms for predictive analytics and automation to drive smarter operations
- **Cybersecurity expansion**: Integrated cyber and physical security offerings (SecureBlu) amid rising demand
- **Digital transformation**: Helping enterprises modernize with cloud, agile platforms, and process automation
- **Workplace modernization**: Enabling flexible, hybrid work environments with unified communications and collaboration tools

## Why Work Here
- **Culture**: “Community of like-minded, like-hearted people” with a growth-oriented, high-tech environment that encourages personal and professional development
- **Work models**: Flexible positions with remote, hybrid, and on-premise options; “work/personal life balance” emphasized
- **Benefits**: Competitive benefits, generous PTO, industry training, certifications, and a focus on employee investment
- **Engineering culture**: Teams of highly skilled, certified professionals who are encouraged to drive change and think outside the box
- **DE&I**: Equal opportunity employer; prohibits discrimination and harassment (race, color, religion, age, sex, disability, etc.)
- **Recruitment honesty**: No fees asked; official channels only; privacy contact if suspicious activity

## Sources
1. [neweratech.com](https://www.neweratech.com)
2. [LinkedIn Company Page](https://www.linkedin.com/company/new-era-technology-us)
3. [New Era Technology Careers](https://www.neweratech.com/careers)
4. [Greenhouse Job Board](http://job-boards.greenhouse.io/neweratech)
5. [New Era Technology About](https://www.neweratech.com/about)

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