---
title: 'Support Specialist at Schneider Geospatial'
canonical: 'https://feeny.ai/job/support-specialist-schneider-geospatial-coleraine-c8466yhw3mqb'
type: 'job'
last_seen: '2026-11-04'
---

# Support Specialist at Schneider Geospatial

- **Company:** Schneider Geospatial
- **Location:** Coleraine
- **Compensation:** £25k–£30k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/schneidergis/3c906b6b-a3d4-43bd-9f1a-2655f1c9e60d

## Job description

## About Schneider Geospatial

Schneider Geospatial is a leading PE-backed GovTech SaaS company transforming how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving the state and local government.

The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.

## What you can expect in the role

Willingness to learn new skills. Clearly document support cases and client questions. Experience working in small teams with an entrepreneurial attitude.

## Responsibilities

Provide phone and email support relating to maintaining Schneider Geospatial’s web products. Respond to client calls and emails in a timely manner. Remotely connect to client machines to assist with Data ETL connection issues. Analyse client issues, troubleshoot the problem, and implement the solution. Document and record case communications. Manage multiple cases simultaneously. Ability to verbally communicate clearly with client over the phone in the English language. Good communication, enunciation, and grammar skills (in the English language) are highly important. Essential Skills Demonstrated problem solving and analytical skills. Providing on-call support for multiple applications. Strong work ethic and proactive approach. Friendly, personable, and quick to establish rapport with clients. Efficient in Microsoft Office applications.

## Qualifications

## Experience reading/writing Structured Query Language (SQL)

Experience with reading/writing basic script programs (Python) Experience with Windows OS, file directory and network navigation, basic OS admin tasks. Demonstrated problem solving and analytical skills, with a willingness to learn new skills. Experience reading/writing HTML, CSS, JavaScript is a strong plus Strong desire to successfully and enthusiastically support software that is being used to solve customer problems. Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management. Experience with Schneider Geospatial’s software products, a strong plus. Experience with GIS, specifically ESRI ArcGIS products, is a plus.

## Equal Opportunity

Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success.

## About Schneider Geospatial

## Company Overview
- **One-liner**: Schneider Geospatial provides cloud‑based GIS and GovTech solutions that help local governments manage property records, permits, asset inventories, and agricultural assessments.
- **Entity Type**: Private (PE‑backed by Align Capital Partners)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 1962 (the company evolved into an independent SaaS business as Schneider Geospatial in later years)
- **Founders**: Not publicly available

## Core Business
- Primary industries: GovTech, Geographic Information Systems (GIS), Local Government Software
- Target customers: Municipal, county, state, and federal government agencies (B2G)
- Mission / purpose: “Change the nature of how people interact with government, improving service while lowering costs” [linkedin.com](https://linkedin.com/company/schneider-geospatial)

## Products & Services
- **[Beacon / qPublic.net]**: Web‑based platform that provides public access to local government information (parcel data, zoning, tax maps, etc.). Type: SaaS.
- **[GeoPermits]**: Cloud‑based permitting and workflow management system for building permits, licenses, and code enforcement. Type: SaaS.
- **[Agland]**: Automated solution for calculating agricultural land assessments based on soil types and land use. Type: SaaS.
- **[Asset Management (via PeopleGIS)]**: Inventory and maintenance tracking for public assets such as roads, parks, utilities. Type: SaaS.
- **[Parcel Management (via Spatialest)]**: Advanced parcel mapping and mass appraisal tools for county assessors. Type: SaaS.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual Revenue ~$12 M (as of latest data) [linkedin.com](https://linkedin.com/company/schneider-geospatial)
- **Total Funding**: Private equity round in June 2022 led by Align Capital Partners (amount not disclosed) [linkedin.com](https://linkedin.com/company/schneider-geospatial)
- **Notable Investors**: Align Capital Partners
- **Growth Signals**:
  - Recognised as a **GovTech 100** company for three consecutive years (2023–2025) [schneidergis.com](https://www.schneidergis.com/about)
  - Expanded into Florida with a strategic acquisition, now serving over half of all Florida counties [schneidergis.com](https://www.schneidergis.com/about)
  - Acquired Full Circle Technologies (Aug 2025) to deepen cloud‑based permitting and licensing [linkedin.com](https://linkedin.com/company/schneider-geospatial)
  - Acquisitions of Systems Development Group, Spatialest, and PeopleGIS added parcel management and asset management capabilities [schneidergis.com](https://www.schneidergis.com/about)
  - Headcount grew 20 % year‑over‑year to ~91 employees [linkedin.com](https://linkedin.com/company/schneider-geospatial)

## Competitive Advantages
- **Long‑standing government relationships**: Serves 1,000+ local governments across 34 states, reaching over 32 million citizens annually [builtin.com](https://builtin.com/company/schneider-geospatial)
- **Integrated suite of GIS‑native solutions**: Covers parcel management, permitting, asset management, and agricultural assessment in one ecosystem.
- **PE‑backed stability and growth capital**: Backing from Align Capital Partners funds acquisitions and product development without public market pressure.
- **Deep domain expertise**: Over 60 years of history in geospatial and government technology (founded 1962).

## Strategic Focus
- Expand cloud‑based SaaS footprint through strategic acquisitions (e.g., Full Circle Technologies for permitting).
- Deepen presence in high‑growth states like Florida.
- Integrate AI and data capabilities into product lineup (note: open position for “AI & Data Product Lead”) [jobs.lever.co](https://jobs.lever.co/schneidergis/).
- Continue to earn GovTech 100 recognition and strengthen brand in the GovTech market.

## Why Work Here
- **Culture**: Emphasises core values (integrity, collaboration, innovation) and ethical behaviour [schneidergis.com](https://www.schneidergis.com/about/careers). Named a “Best Places to Work in Indiana” (multiple years) [schneidergis.com](https://www.schneidergis.com/about).
- **Work model**: Offers remote roles (e.g., Product Manager, Permitting & Licensing listed as “Remote – Full‑Time Remote” [jobs.lever.co](https://jobs.lever.co/schneidergis/)). Some on‑site positions in Indianapolis. Built In notes employees work remotely [builtin.com](https://builtin.com/company/schneider-geospatial).
- **Engineering culture**: Small but growing team (~91 people), opportunity to work on modern SaaS platforms that directly impact millions of citizens. Recent AI & Data Product Lead opening signals investment in emerging tech.
- **Perks**: Not detailed publicly, but employee rating on LinkedIn is 3.7/5 (Work‑Life 3.9, Culture 3.7) [linkedin.com](https://linkedin.com/company/schneider-geospatial).

## Sources
1. [schneidergis.com](https://www.schneidergis.com/about/careers) – Careers page with core values and culture.
2. [schneidergis.com](https://www.schneidergis.com/about) – Company history, awards, milestones, and acquisitions.
3. [linkedin.com](https://linkedin.com/company/schneider-geospatial) – Company details, financials, employee count, and recent acquisitions.
4. [builtin.com](https://builtin.com/company/schneider-geospatial) – Company description, remote work note, and employee metrics.
5. [jobs.lever.co](https://jobs.lever.co/schneidergis/) – Open positions including remote and AI roles.

## Other roles at Schneider Geospatial

- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-schneider-geospatial-remote-mx9bkwsn600a)
- [Product Manager, Parcel Management](https://feeny.ai/job/product-manager-parcel-management-schneider-geospatial-remote-acmgvxb9kk1d)
- [Customer Support Manager](https://feeny.ai/job/customer-support-manager-schneider-geospatial-remote-vf9zhz1mf7zc)
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