---
title: 'Support Specialist (Tech and customer support) at Easyship'
canonical: 'https://feeny.ai/job/support-specialist-tech-and-customer-support-easyship-bangalore-hwfm4twmbgcf'
type: 'job'
last_seen: '2026-09-06'
---

# Support Specialist (Tech and customer support) at Easyship

- **Company:** Easyship
- **Location:** Bangalore, India
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-06
- **Apply:** https://boards.greenhouse.io/easyship/jobs/4704891006?gh_jid=4704891006

## Job description

About Easyship:

Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.

Who We’re Looking For:

We are seeking Customer Support/Experience Specialists to be the first point of contact for our customers. You will deliver timely and effective support across multiple channels- Live Chat, Email, and Calls while ensuring an exceptional customer experience. You will also work closely with internal teams and courier partners to solve problems, collect feedback, and contribute to product and process improvements.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless cross-regional execution

What would be you be responsible for:

- Providing outstanding support via Live Chat, Email, and Phone to Easyship customers
- Liaising with courier partners and third-party vendors to resolve delivery or technical issues
- Collecting and relaying customer feedback to enhance service and product offerings
- Building and maintaining strong, trust-based customer relationships
- Collaborating with cross-functional teams including Sales, Product, and Operations
- Contributing to achieving high ratings on customer review platforms
- Identifying opportunities for continuous improvement in support processes

You Might Be a Good Fit If…

- You have 2+ years of prior experience in customer support in B2B SaaS/Tech companies
- You have excellent written and verbal communication skills, with the ability to explain technical concepts clearly and patiently
- You are comfortable with night shifts, rotational week offs, work from office.
- You have strong problem-solving skills and comfort navigating ambiguous or multi-step issues
- You have the ability to multitask and stay organized while managing a high volume of tickets/conversations
- You are comfortable working with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) and basic familiarity with CRM or ticketing systems
- You have proficiency with Google Workspace and Microsoft Office tools
- You have the empathy, patience, and a genuine desire to help customers succeed
- You have adaptability and a positive attitude in a fast-paced, evolving startup environment
- Familiarity with international shipping, customs, or logistics concepts is a plus, but not required — we'll train you

Bonus Points If…

- You preferably have a Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Prior experience in SaaS or E-commerce logistics support.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.

What we bring to the table as an employer:

- Generous remuneration and stock units
- Comprehensive health coverage
- We reimburse gym and wellness expenses so you can invest in your health
- Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday
- The freedom to ‘Work from Anywhere’ for 4 weeks in a year
- Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

## About Easyship

## Company Overview
- **One-liner**: Easyship is a global multi-carrier shipping software platform that enables eCommerce businesses of all sizes to compare rates, print labels, automate fulfillment, and manage cross-border logistics with transparent tax and duty calculations.
- **Entity Type**: Private (Series A funded; now a profitable, high-growth scale-up)
- **Headquarters**: New York, United States (with joint headquarters in London, UK and Hong Kong, and offices in Bangalore, Taipei, Singapore, Melbourne, and California)
- **Founded**: 2014
- **Founders**: Tommaso Tamburnotti, Augustin Ceyrac, Paul Lugagne

## Core Business
- Primary industry: eCommerce shipping and fulfillment software (Logistics Technology)
- Target customers: B2B – from small businesses (10–10,000 parcels/month) to enterprise brands (10,000–1M+ monthly shipments), including crowdfunding creators
- Mission or purpose statement: "Democratize shipping for all" – making global shipping accessible, transparent, and affordable for every online seller

## Products & Services
- **Easyship No-Code App**: A drag-and-drop shipping dashboard for small to medium businesses that syncs orders from sales channels, compares courier rates, prints labels, and provides branded tracking – set up in 3–5 minutes.
- **Easyship Shipping API**: An enterprise-grade API with 99.99% uptime for high-volume merchants to integrate shipping automation, rate shopping, and customs documentation directly into their own systems.
- **Crowdfunding Fulfillment Solution**: A specialized suite for Kickstarter and Indiegogo creators, offering backer surveys, courier selection, warehousing, and shipping insurance.
- **Multi-Carrier Rate Shopping**: Intelligent algorithm that automatically recommends the cheapest, fastest, or best-value shipping option from over 550 courier services (UPS, FedEx, DHL, USPS, etc.) with exclusive discounted rates up to 91% off retail.
- **Tax & Duties at Checkout**: Real-time calculation and display of import taxes and duties during checkout (first integrated on Shopify in 2017) to eliminate surprise fees for international buyers.
- **Branded Tracking & Post-Purchase Updates**: Reduces "Where Is My Order?" inquiries by up to 63% with custom tracking pages and automated delivery notifications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known funding: Series A, November 2018)
- **Key Metric**: Annual revenue of $8.0M (LinkedIn estimate) and total funding from Series A (undisclosed amount) from notable investors
- **Notable Investors/Partners**: Lazada, Lamivoie Capital Partners, Rubicon Venture Capital, One Way Ventures, Kima Ventures, Picus Capital. Official partner of Kickstarter and Indiegogo.
- **Growth Signals**:
  - Trusted by over 100,000 brands worldwide
  - Ranked #1 global category leader for shipping software by G2 in the January 2026 Winter Edition
  - Employee headcount grew 22.1% YoY to 149 employees
  - Operates in 50+ origin countries, delivering to 200+ destinations
  - Awarded "Best Startup in Asia" (TechInAsia), "Technology Company of the Year" (ComputerWorld Hong Kong), and multiple American Business Awards

## Competitive Advantages
- **Largest courier network**: Access to 550+ shipping services in one account, with exclusive discounted rates (up to 91% off retail).
- **First-mover in tax/duties transparency**: Pioneered integrated tax and duty calculation at checkout for eCommerce platforms, reducing customer friction for cross-border orders.
- **99.99% platform uptime**: Heavy investment in technical infrastructure ensures reliability for mission-critical shipping operations.
- **Global reach with local presence**: Offices and fulfillment capabilities across North America, Europe, Asia-Pacific, and Australia, enabling true global logistics from a single platform.

## Strategic Focus
- **Aggressive growth target**: Aims for 300% annual growth and continues to expand its global footprint into new origin and destination markets.
- **Product expansion**: Further developing automation, warehousing, and 3PL integrations to offer end-to-end fulfillment beyond shipping labels.
- **Enterprise and API deepening**: Strengthening the high-volume API offering to capture larger merchants and marketplaces.
- **Crowdfunding vertical**: Continuing to build on its official partnerships with Kickstarter and Indiegogo to dominate the creator fulfillment space.

## Why Work Here
- **Culture & values**: Emphasizes mutual respect, diversity, accountability, and collaboration. Described as a group of "engineers, designers, strategists and bubble wrap aficionados" solving the last piece of eCommerce.
- **Global flexwork policy**: "Explore, Experience, and Excel Anywhere for 4 Weeks!" – employees can work from anywhere for up to four weeks per year.
- **Compensation & equity**: Competitive salaries plus equity shares, performance bonuses, and employee stock purchase plan.
- **Wellness & perks**: Robust health insurance (dental, vision), gym reimbursement, mental health days, generous vacation, and office snacks.
- **Diversity & inclusion**: Employee Resource Groups (ERGs), diverse global team across 8 countries, and a commitment to hiring people of all backgrounds.
- **Work model**: Hybrid/in-office presence with offices in New York, London, Hong Kong, Bangalore, Taipei, Singapore, Melbourne, and California. Remote-friendly roles available.
- **Engineering culture**: High ownership, roadmap-driven work, and investment in leading-edge technical infrastructure (99.99% uptime). Tech stack includes Ruby on Rails.

## Sources
1. [easyship.com](https://www.easyship.com/about-us) – Company profile, founders, funding, awards
2. [easyship.com](https://www.easyship.com/careers) – Careers page, perks, global offices, flexwork policy
3. [linkedin.com](https://www.linkedin.com/company/easyship) – LinkedIn company page (employees, revenue, industry, headquarters)
4. [builtin.com](https://builtin.com/company/easyship) – Benefits, culture, open roles, diversity initiatives

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