--- title: 'Support Specialist at Viktor' canonical: 'https://feeny.ai/job/support-specialist-viktor-warsaw-g8agmv44k3rq' type: 'job' last_seen: '2026-09-07' --- # Support Specialist at Viktor - **Company:** Viktor - **Location:** Warsaw, Poland - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-14 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/viktor/e12bb64f-c3c0-460f-9d9e-be020dba5d2d ## Job description ## ABOUT VIKTOR Viktor is the AI teammate. He lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack. The team is small. The scope is not. ## THE SHORT VERSION You're the person who answers when a customer's AI teammate misbehaves. Fast, in writing, with a real diagnosis. Support at Viktor isn't a ticket queue; it's the sensor network of the company. You fix the customer's problem, then you map the pattern behind it and hand product a trend they can act on. This is an on-site role, based in our Warsaw or Dublin office. ## WHAT'S ACTUALLY GOING ON HERE Viktor is growing faster than our support capacity, and our recent Microsoft Teams launch is adding load. We need people who can hold quality while volume climbs: reproduce issues, read logs, write bug reports engineers act on the same day, and tell trends apart from noise. The tooling is scrappy and the problems are novel; an AI agent "getting something wrong" takes real curiosity to diagnose. ## WHAT YOU'LL ACTUALLY DO - Own tier-1 support: triage, reproduce, resolve or escalate with a clean repro. - Read logs, test workarounds, and write bug reports engineering acts on without a follow-up question. - Turn ticket noise into trend maps that feed product. This mandate is explicit, not aspirational. - Help customers understand agent behaviour they can't articulate themselves. - Improve the machine as you go: docs, macros, self-serve fixes. ## HOW YOU'LL KNOW IT'S WORKING - Response and resolution times hold as volume grows. - Engineering ships fixes against issues you scoped. - Product decisions reference patterns you spotted first. ## WHO YOU ARE - 2 to 5 years in technical support at a SaaS or AI company, or an equivalent track record you can show. - Outstanding written English and clear, professional spoken English. English is our working language across customer and internal communication. - Technical enough to reproduce issues, read logs, and hold your own in an engineering conversation. - AI-native: you lean on AI daily for triage, reproduction and drafting, or you've supported an AI product. You'll ramp faster and diagnose agent-behaviour issues others can't. - Genuinely curious about how things break. Comfortable in a scrappy tooling environment. ## PROBABLY NOT A FIT IF - You follow scripts. - Ambiguity stresses you out. - You can't tell a customer "I don't know yet, here's when you'll hear from me." ## EVEN BETTER IF - You've supported an AI or agent product before. - You've written docs or help-center content that measurably deflected tickets. - You can read code, even if you don't write it daily. ## HOW WE WORK Small team, high trust, low process. Decisions are made by owners, not committees. You will ship your first week. You will talk to users your first day. We don't do alignment meetings or stakeholder syncs. We build things, see if they work, and iterate. ## WHY VIKTOR We're one of the fastest-growing companies in the world. The product works. The market is pulling. This is a rare window: everyone here owns something real. Not a task. A surface of the company that customers depend on. That doesn't last forever. Right now, it's still true. ## COMPENSATION Top-of-the-market salary and the kind of ownership that only exists at this stage. The best work happens when you're in the room. Munich, New York, Dublin, and Warsaw. Remote for some roles. ## About Viktor ## Company Overview - **One-liner**: Viktor is an AI employee that lives in Slack and Microsoft Teams, connecting to 3,200+ tools to execute real work—reports, dashboards, code, campaigns, and more. - **Entity Type**: Private (Pre-Seed / Seed stage) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2026 (as per LinkedIn) - **Founders**: Peter Albert (Co-Founder) ## Core Business - **Primary industry**: AI-powered enterprise productivity / digital labor - **Target customers**: B2B, teams of all sizes (used by 40,000+ teams), from SMB to enterprise - **Mission or purpose statement**: "Give every company an AI employee that connects to their tools and does the work." — from [viktor.com/about](https://viktor.com/about) ## Products & Services - **Viktor (AI Employee)**: A managed AI assistant that operates as a team member in Slack and Microsoft Teams. Connects via OAuth to 3,200+ integrations (Stripe, HubSpot, Linear, Notion, Jira, GitHub, Google Drive, etc.). Executes tasks end-to-end: pulls live data, writes code, builds web apps, generates reports, automates workflows, manages code reviews, and more. Delivers real outputs (PDFs, spreadsheets, deployed apps, code commits) rather than text summaries. Includes scheduling for recurring tasks and proactive automation suggestions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Total Funding of $2.9M (Pre-Seed round led by Nat Friedman and Daniel Gross on 2024-06-13; seed round with one investor on 2025-04-20) — from [LinkedIn](https://www.linkedin.com/company/viktor_com) - **Notable Investors/Partners**: Backed by BEK Ventures, Inovo VC, Accel, KAYA, NFDG, Tenacity Capital, Oxford Seed Fund, Leonis Capital. Angel investors include Koen Bok, Jorn van Dijk, Joel Hellermark, Guillermo Rauch, Alex Bouaziz, Stewart Butterfield, Cal Henderson, Harry Stebbings, Max Mullen, Nico Rosberg, Lenny Rachitsky, Shaan Puri, Charlie Songhurst, Daniel Gross, Nat Friedman, Mati Staniszewski, Bartek Pucek, Shawn Wang (swyx). — from [viktor.com/about](https://viktor.com/about) - **Growth Signals**: 40,000+ teams using the product. LinkedIn reports 9 employees (+37.5% YoY growth). Monthly employee growth of +15.8%. Presence in Poland, Germany, and US. SOC 2 Type 1 compliant (under parent Zeta Labs / Jace AI), SOC 2 Type 2 and ISO 27001 in progress, CASA Tier 3 certified. Listed in Slack App Directory and approved by Microsoft for Teams. ## Competitive Advantages - **Execution vs. chat**: Viktor performs actions (sends emails, updates CRMs, deploys apps) rather than just generating text—differentiator from ChatGPT/typical AI assistants. - **Deep integration breadth**: 3,200+ pre-built integrations with OAuth, covering CRM, analytics, project management, version control, ad platforms, etc. - **Persistent workspace & context**: Maintains team context, learns workflows over time via internal "skills," and operates across all channels/public DMs (with RBAC and private mode on roadmap). - **Security posture**: SOC 2 Type 1, CASA Tier 3, data encrypted in transit/at rest, isolated compute per user, no training on customer data, GDPR and CCPA aligned. - **Short time-to-value**: Setup in minutes, no code or developer required; Viktor handles onboarding himself. ## Strategic Focus - **Privacy & security enhancements**: Actively building Private Mode (isolated per-user conversations), RBAC, per-user OAuth token scoping, data retention controls, sensitive data handling. - **Platform expansion**: Continued integration of new tools and deeper capabilities (app building, code engineering, proactive automation). - **Team scale**: Growing engineering team (currently 9 people, with technical roles in Poland, Germany, US) to accelerate product development. ## Why Work Here - **Culture highlights**: Mission-driven ("bet on the upside, make decisions from hope, not fear"), small focused team (9 people) building an AI employee for "the rest of us." Emphasis on taking care of each other and asking "what if this goes right?" — from [viktor.com/about](https://viktor.com/about) - **Remote/hybrid/office policy**: Not explicitly stated, but team is distributed across Poland, Germany, and US (including Wilmington HQ). Likely remote-friendly given global talent sources (HCLTech, Visa, McKinsey, etc.). - **Notable perks**: $100 in free credits on signup, no credit card required. Product is dogfooded internally. Early-stage equity potential, backed by top-tier investors and angels. Roles listed on [jobs.ashbyhq.com/viktor](https://jobs.ashbyhq.com/viktor) — check for open positions. ## Sources 1. [viktor.com](https://viktor.com/) 2. [viktor.com/about](https://viktor.com/about) 3. [viktor.com/product](https://viktor.com/product) 4. [LinkedIn](https://www.linkedin.com/company/viktor_com) 5. [Jobs page](https://jobs.ashbyhq.com/viktor) ## Other roles at Viktor - [Office Manager](https://feeny.ai/job/office-manager-viktor-warsaw-zfkmhhwre89y) — Warsaw, Poland - [Partnership Operations Manager](https://feeny.ai/job/partnership-operations-manager-viktor-warsaw-1pp5z7m62b8k) — Warsaw, Poland - [GTM Engineer](https://feeny.ai/job/gtm-engineer-viktor-warsaw-we0y5732wk48) — Warsaw, Poland - [Junior Performance & Marketing Designer](https://feeny.ai/job/junior-performance-marketing-designer-viktor-warsaw-053vg6gk0mr0) — Warsaw, Poland - [Senior Performance & Marketing Designer](https://feeny.ai/job/senior-performance-marketing-designer-viktor-warsaw-1papkgm593gk) — Warsaw, Poland - [Growth Analytics Engineer](https://feeny.ai/job/growth-analytics-engineer-viktor-warsaw-09r3se79pmjs) — Warsaw, Poland - [Senior Video Editor (Performance Creative)](https://feeny.ai/job/senior-video-editor-performance-creative-viktor-warsaw-xza91qframcp) — Warsaw, Poland - [Operations Engineer](https://feeny.ai/job/operations-engineer-viktor-warsaw-2ep3hsf8jkyj) — Warsaw, Poland - [Lifecycle Manager](https://feeny.ai/job/lifecycle-manager-viktor-warsaw-5r6n81xtk4zd) — Warsaw, Poland - [Founding Account Executive (US)](https://feeny.ai/job/founding-account-executive-us-viktor-new-york-gtdm4ea66pq1) — New York, NY