---
title: 'Support Subject Matter Expert, Elation Billing at Elation Health'
canonical: 'https://feeny.ai/job/support-subject-matter-expert-elation-billing-elation-health-canada-xvg9406ntt7c'
type: 'job'
last_seen: '2026-10-14'
---

# Support Subject Matter Expert, Elation Billing at Elation Health

- **Company:** Elation Health
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://www.elationhealth.com/about-us/careers/?gh_jid=8265665

## Job description

Elation Health is deeply committed to helping independent primary care practices take better care of their patients. Since 2010, we've built a clinical-first, collaborative EHR platform — and with the addition of Elation Billing, we're bringing that same clinical-first philosophy to the revenue side of the practice, so billing works with the chart instead of around it.

Elation Health is searching for a Support Subject Matter Expert in Elation Billing — someone who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue: you'll bring practitioner-level RCM judgment to the billing cases our Technical Support Specialists can't fully resolve through process or AI-assisted troubleshooting alone, and you'll help the rest of the team get sharper at spotting those cases in the first place.

This isn't a back-office consulting role. You'll be working live cases day to day alongside our support team, diagnosing whether an issue is a product bug, a payer-specific quirk, or a mismatch between how a practice actually operates and how they've configured their billing workflow — then resolving it with the kind of judgment that only comes from having sat inside a claims lifecycle before.

## Responsibilities

- Serve as the Elation Billing product line's embedded RCM expert, owning complex billing and revenue cycle cases that require practitioner-level judgment — claims lifecycle issues, CPT/ICD-10 coding logic, payer adjudication and denial patterns, A/R and collections workflows.
- Act as the go-to resource for case swarms and escalations within Elation Billing whenever a Technical Support Specialist's investigation surfaces a billing nuance beyond scripted troubleshooting.
- Diagnose a practice's underlying billing context — payment model (insurance-taking vs. DPC), staffing structure, and prior workflow choices — to distinguish genuine product issues from configuration or workflow mismatches, rather than treating every case as a symptom in isolation.
- Partner with Product and Prod Dev, turning recurring billing edge cases, payer-specific patterns, and denial trends into structured feedback that can inform the roadmap.
- Contribute to and maintain the team's billing-related knowledge base, SOPs, and macros, and help calibrate the AI Case Assistant's billing-related suggestions so resolutions compound across the team rather than living only in your own case history.
- Help build the broader team's baseline RCM literacy — sharing real-world billing context so Specialists can better anticipate the issues different practice types are prone to.
- Track and report on billing-case quality and resolution metrics within your scope, and flag systemic patterns rather than resolving the same root cause case-by-case indefinitely.

## Requirements

- 3+ years of hands-on medical billing / revenue cycle management experience — claims submission, payer follow-up, denial management, and A/R — brought in from outside a support organization, not built up through support tenure.
- Working fluency in CPT/ICD-10 coding logic, claims adjudication, and payer-specific billing rules across commercial and government payers.
- Experience working within an EHR, practice management, or medical billing platform (e.g., Epic, athenahealth, Waystar, or similar).
- Strong written and verbal communicator, able to translate complex billing and RCM concepts into clear guidance for both practices and internal teams.
- Comfortable working directly in a live case queue - this is a frontline, hands-on role, not a periodic-consulting one.
- Self-directed and detail-oriented, with the judgment to know when a case needs to go beyond a scripted answer.

## Preferred

- Certification such as CPB (Certified Professional Biller), CRCR (Certified Revenue Cycle Representative), or CHFP (in progress or completed).
- Prior experience supporting independent primary care or small-group practices specifically.
- Experience on a support, customer success, or implementation team at a SaaS/EHR company.
- Exposure to AI-assisted support or case-management tooling.
- Six Sigma, Lean, or other process-improvement background.

Salary range: $60,000 - 75,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

## About Elation Health

## Company Overview
- **One-liner**: Elation Health provides an AI-native, clinical-first electronic health record (EHR) and billing platform purpose-built for independent primary care practices.
- **Entity Type**: Private (total funding $108.5M across multiple rounds)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2010
- **Founders**: Kyna Fong (CEO) and Conan Fong (Chief Experience Officer)

## Core Business
- **Primary industries**: Healthcare IT, Electronic Health Records (EHR), Medical Billing, Practice Management
- **Target customers**: Independent primary care practices, enterprise healthcare organizations, clinicians and office managers (B2B / SMB & Enterprise)
- **Mission or purpose statement**: To enable every patient to experience the highest quality care wherever they go into the healthcare system [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)

## Products & Services
- **Elation EHR**: Cloud-based, clinical-first electronic health record system with native annotation, e‑prescribing, and order management features (SaaS)
- **Elation Billing**: Integrated medical billing and payer connectivity solution acquired via LightningMD (SaaS)
- **Note Assist**: AI-powered ambient scribe that reduces post-visit documentation time (AI tool, included at no extra cost)
- **Patient Passport**: Patient portal for engagement, appointment scheduling, and secure messaging (SaaS)
- **Integrated Telehealth**: HIPAA-compliant virtual care built directly into the EHR (SaaS)
- **Developer Platform / API**: API access for enterprise practices to connect with third‑party labs, billing systems, and other tools (API)
- **Elation Health Community**: Largest community of primary care innovators, supporting knowledge sharing and peer learning

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; total funding of **$108.5M** (PitchBook, as of 2025)
- **Key Metric**: Annual revenue estimated at **$86.0M** (LinkedIn, 2025 estimate)
- **Notable Investors/Partners**: Key investors and partner names are not explicitly listed in available sources; earlier rounds include funds from FTV Capital and other healthcare‑focused VCs. The company acquired LightningMD in 2023 to build its billing platform.
- **Growth Signals**:
  - Serves **32,000+ clinicians** caring for millions of patients (LinkedIn); official site states “more than 44,000 clinicians” [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
  - **179 employees** globally, with presence in 6 countries (US, Canada, New Zealand, UK, Australia, Egypt)
  - **+133% year‑over‑year increase** in active job postings (LinkedIn, 2025)
  - Launched AI‑native Note Assist in 2024 and unified EHR + Billing platform in 2023

## Competitive Advantages
- **Clinical‑first philosophy**: Technology is designed to prioritize the patient‑provider interaction rather than administrative burden
- **AI‑native platform**: First EHR to natively embed AI tools (ambient scribe, documentation) at no additional cost
- **Purpose‑built for primary care**: Unlike general‑purpose EHRs, workflows are tailored specifically for independent primary care practices
- **All‑in‑one integration**: Combines clinical records, billing, patient engagement, and telehealth in a single system
- **Large, engaged community**: The largest community of primary care innovators provides network effects and peer support

## Strategic Focus
- **AI expansion**: Continue embedding AI capabilities (e.g., Note Assist) into core workflows to save clinicians time
- **Platform unification**: Deepen integration between EHR, billing, and patient engagement to create a seamless end‑to‑end experience
- **Enterprise growth**: Leverage the API and Developer Platform to serve larger, multi‑site practices
- **Independent practice support**: Remain committed to the independence of primary care providers in an evolving healthcare landscape

## Why Work Here
- **Culture & values**: Emphasis on “Earn Trust”, “Embrace Challenge”, “Build Kinship”, “Crave Context”, and “Own Impact” [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
- **Remote/hybrid policy**: Not explicitly stated, but employees work across 6 countries (US, Canada, New Zealand, UK, Australia, Egypt), suggesting flexible or remote‑friendly environment (LinkedIn)
- **Engineering & product culture**: “Committed to the craft,” “curious question‑askers,” and focus on solving hard problems in healthcare IT
- **Growth opportunities**: Fast‑growing team with multiple open roles (7 active positions as of 2025) and recent promotions across departments
- **Interview process**: Standard tech‑company pipeline; cautionary note about recruitment scams (no Telegram, no cryptocurrency requests) [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)

## Sources
1. [elationhealth.com](https://www.elationhealth.com/)
2. [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
3. [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
4. [linkedin.com/company/elationhealth](https://www.linkedin.com/company/elationhealth)
5. [pitchbook.com/profiles/company/56010-07](https://pitchbook.com/profiles/company/56010-07)

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- [Head of Design](https://feeny.ai/job/head-of-design-elation-health-united-states-xqb5r05c35w8) — United States
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