---
title: 'Support Systems Lead (Foster City) at Replit'
canonical: 'https://feeny.ai/job/support-systems-lead-foster-city-replit-foster-city-ve93df5afrc9'
type: 'job'
last_seen: '2026-09-08'
---

# Support Systems Lead (Foster City) at Replit

- **Company:** [Replit](https://feeny.ai/companies/replit)
- **Location:** Foster City, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/replit/10789e06-f7d1-4619-93aa-1879f84e948e

## Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships.

Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on.

You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales.

## IN THIS ROLE YOU WILL:

- Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change.
- Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change.
- Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes.
- Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them.
- Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk actions, and scripts, including in Replit, that take them out.
- Take in tooling and systems requests from across support, run tool and vendor evaluations for the support stack, and lead a migration if we change platforms.

## REQUIRED SKILLS AND EXPERIENCE:

- 5+ years in support operations, support systems, tooling, or a similar technical operations role.
- Hands-on administration of a ticketing platform like Zendesk: building triggers and automations, macros, views, and SLAs, and managing routing, groups, and permissions.
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks.
- Comfortable troubleshooting directly and working with engineers on more complex system needs.
- Strong judgment about prioritization in fast-moving, sometimes ambiguous environments.
- Comfort taking on cross-functional problems, including ones that sit between support, tooling, and engineering

## NICE TO HAVE:

- Has used Replit in the last 3 to 6 months.
- Scripting with Python or similar to build automations, bulk actions, and internal tooling.
- Experience standing up self-service or in-product support surfaces.
- Experience making systems work across both BPO and in-house teams.
- Zendesk certification.

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match (US Only)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits (In-Office & US Only)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement (In-Office Only)

🚀 Quarterly Team Gatherings

☕ In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder

Interviewing + Culture at Replit

- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

## About Replit

## Company Overview
- **One-liner**: Replit is an agentic creation platform that enables anyone to turn ideas into real, working software using AI-powered tools, a collaborative browser-based IDE, and full-stack infrastructure.
- **Entity Type**: Private (Series D)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2016
- **Founders**: Amjad Masad, Haya Odeh, Faris Masad

## Core Business
- Primary industry/industries: Developer Tools, AI-Powered Software Development, Cloud-Based IDE
- Target customers: Individual developers, learners, non-programmers, enterprise teams (B2B, B2C)
- Mission or purpose statement: To empower one billion creators by making software creation more accessible, immediate, and real, regardless of technical background.

## Products & Services
- **Replit Agent (Agent 4)**: An AI agent that writes production-ready code, evolves it, and handles the coordination and execution of building apps. Users describe and publish projects using natural language.
- **Collaborative IDE**: A browser-based, full-stack integrated development environment that allows real-time coding and collaboration, with no local setup required.
- **Replit Platform (Core)**: A full-stack cloud solution including built-in services for Authentication, Database, Hosting, and Monitoring, enabling scalable app development from day one.
- **Integrations**: Connects to 100+ services and APIs, including OpenAI, Stripe, and Google Workspace.
- **Enterprise Controls**: Features include SSO/SAML, SOC 2 compliance, admin controls, and secure screening services.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series D)
- **Key Metric**: Total Funding of $872M raised (as of latest Series D); over 50 million users on the platform.
- **Notable Investors/Partners**: Not detailed in search results, but the company is well-funded at the Series D stage with a strong investor base.
- **Growth Signals**: Over 50 million creators on the platform; rapid adoption of AI Agent capabilities; expansion into enterprise with Forward Deployed Engineering; active hiring across 28+ open roles as of mid-2026.

## Competitive Advantages
- **Agentic Creation**: The "Agent 4" feature allows non-programmers to build and ship software through natural language, radically lowering the barrier to entry.
- **All-in-One Platform**: Combines IDE, AI, hosting, database, authentication, and monitoring in a single, browser-based environment, eliminating setup friction.
- **Full-Stack Infrastructure**: Offers scalable services (Auth, DB, Hosting) that work out of the box, enabling rapid prototyping and deployment without DevOps overhead.
- **Massive User Base**: 50M+ creators provide a strong network effect and a rich ecosystem for learning and sharing.

## Strategic Focus
- **Democratizing Software Creation**: Focus on making software creation as intuitive as using a smartphone, targeting the "next billion creators" beyond traditional developers.
- **AI-Native Development**: Prioritizing AI agents (Agent 4) that handle complex coding and coordination, allowing humans to focus on ideas and planning.
- **Enterprise Adoption**: Building enterprise-grade security (SOC 2, SSO) and dedicated Forward Deployed Engineering teams to capture business customers.
- **Platform Ecosystem**: Expanding integrations and third-party services to make the platform a central hub for all software creation needs.

## Why Work Here
- **Culture**: Described as a place for "builders who care about craft, speed, and making things that matter." The company values "ideas first. Proof matters. Momentum wins."
- **Work Style**: "In person, on purpose." Replit emphasizes working from its HQ in Foster City, believing that proximity accelerates decisions and improves work quality. It operates a hybrid model with a strong in-office expectation.
- **Compensation & Benefits**:
    - Competitive salary, equity, and performance bonus
    - Health, dental, and vision insurance with HSA contributions ($2k individual / $4k family)
    - 24 weeks paid birth-parent leave; 12 weeks paid bonding and family care leave
    - 401K with company matching
    - $1,000 annual learning & development reimbursement
    - Monthly wellness stipend, commuter benefits, and in-office meals (breakfast, lunch, dinner)
    - Flexible time off and paid sick leave
- **Engineering Culture**: Strong emphasis on building resilient, scalable systems (Kubernetes, GCP). Roles like Staff Infrastructure Engineer and GRC Engineer indicate a mature, security-conscious engineering environment.

## Sources
1. [replit.com/careers](https://replit.com/careers)
2. [replit.com/about](https://replit.com/about)
3. [replit.com](https://replit.com/)
4. [tryjeremy.com/companies/replit](https://tryjeremy.com/companies/replit)
5. [jobs.ashbyhq.com/replit](https://jobs.ashbyhq.com/replit)

## Other roles at Replit

- [Cohort 0](https://feeny.ai/job/cohort-0-replit-foster-city-9qgx2vpykne6) — Foster City, CA
- [Learning Experiences Creator](https://feeny.ai/job/learning-experiences-creator-replit-foster-city-j76ttn67ggbm) — Foster City, CA
- [AI Agent Security Architect](https://feeny.ai/job/ai-agent-security-architect-replit-foster-city-kmf659p8tp4j) — Foster City, CA
- [Legal Operations Manager](https://feeny.ai/job/legal-operations-manager-replit-foster-city-vvmg0ffrmhrs) — Foster City, CA
- [Mid-Market Account Manager](https://feeny.ai/job/mid-market-account-manager-replit-foster-city-wkhdp50frw73) — Foster City, CA
- [Support Systems Lead (NYC)](https://feeny.ai/job/support-systems-lead-nyc-replit-new-york-jww52bg2br8x) — New York, NY
- [Director of Product Design](https://feeny.ai/job/director-of-product-design-replit-foster-city-rzhv29ay6b1q) — Foster City, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-replit-foster-city-sjfk5dgczbg7) — Foster City, CA
- [Director of Compensation Strategy](https://feeny.ai/job/director-of-compensation-strategy-replit-foster-city-dr2wq26g194b) — Foster City, CA
- [Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)](https://feeny.ai/job/social-media-support-specialist-nyc-weekend-shift-sunday-to-thursday-replit-new-wwqfv271dfkq) — New York, NY