---
title: 'Support team Lead at Wolt'
canonical: 'https://feeny.ai/job/support-team-lead-wolt-belgrade-cnf002vvkp28'
type: 'job'
last_seen: '2026-11-08'
---

# Support team Lead at Wolt

- **Company:** Wolt
- **Location:** Belgrade, Serbia
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/wolt/jobs/8359188

## Job description

## About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt’s Serbia Country Support Team seeks a proactive and dynamic Support Team Lead to manage our customer support team, ensuring exceptional service standards and team efficiency. This role is central to our operations, interfacing directly with support staff to foster a positive and productive work environment.

## What you'll be doing

- Team Leadership: Manage up to 30 support associates, ensuring high team engagement and performance levels. Conduct regular feedback sessions, team building activities, and 1:1 meetings to mentor and support team members.
- Operational Management: Oversee daily operations, ensuring all customer inquiries are handled promptly and efficiently. Develop and maintain operational protocols to enhance team performance.
- Strategic Planning: Collaborate with the Support Manager and other team leads to devise and implement strategies aimed at improving customer satisfaction and operational efficiency.
- Recruitment and Training: Assist in the hiring process, from screening to onboarding new team members. Provide ongoing training and professional development opportunities to the team.
- Analytics and Reporting: Utilize data analytics tools to monitor team performance and customer satisfaction metrics. Regularly report these insights to senior management to inform business decisions.
- Emergency Support: Be available to assist on shifts if urgent issues occur, ensuring continuity and quality of service.

Our humble expectations

- Leadership Skills: Experience in team management within a customer support setting is highly valued. Strong ability to motivate and lead a team towards achieving excellence. Understanding the daily work of team members is crucial, and prior experience working in customer support shifts is welcomed.
- Communication Skills: Excellent verbal and written communication abilities; capable of explaining complex issues clearly and concisely. Must be able to adjust communication style to fit the audience and foster open communication within the team.
- Analytical Skills: Ability to interpret data and metrics to make informed managerial decisions. Experience with customer support software and tools preferred.
- Adaptability: Able to handle unexpected challenges swiftly and competently. Must be flexible in working hours when necessary to manage the team effectively.
- Customer-centric: A strong focus on customer experience and a proven track record of improving customer satisfaction.

Additional Information:

- This position is available to both, internal and external candidates.
- Occasional remote work is permitted in accordance with the current company office attendance policy; however, designated office days must be adhered to.
- Regular working hours, working outside of regular business hours only in emergencies.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .

## About Wolt

## Company Overview
- **One-liner**: Wolt is a Helsinki-based technology company that connects people ordering food, groceries, and other goods with courier partners and merchants, enabling rapid delivery in over 1,000 cities across 30+ countries.
- **Entity Type**: Private (acquired by DoorDash in 2022 for approximately €7 billion)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2014
- **Founders**: Miki Kuusi (CEO), Elias Aalto, Juhani Mykkänen, Petri Rahja, Lauri Andler, Mikael Matikainen, and Oskari Pétas

## Core Business
- **Primary Industry**: On-demand delivery (food, groceries, and retail goods) / Logistics Technology
- **Target Customers**: B2C (consumers ordering delivery), B2B (merchants/restaurants using the platform), and B2B (courier partners earning through deliveries)
- **Mission Statement**: "We create technology that brings joy, simplicity and earnings to the neighborhoods of the world."

## Products & Services
- **Wolt App (Consumer Platform)**: A mobile and web application allowing users to order food, groceries, and other goods from local restaurants, stores, and Wolt Market for rapid delivery.
- **Wolt Market**: The company’s own network of dark stores (small fulfillment centers) that stock groceries and everyday essentials, enabling delivery in minutes.
- **Wolt for Merchants**: A B2B SaaS platform and partnership program for restaurants and stores to manage orders, menu, and delivery logistics.
- **Wolt Drive**: A logistics API and service enabling businesses to integrate Wolt's delivery network for their own orders (white-label delivery).
- **Courier Platform**: The technology and operational system that connects and manages the fleet of 180,000+ active courier partners globally.

## Market Standing
- **Valuation/Market Cap**: Acquired by DoorDash in 2022 for ~€7 billion. Current standalone valuation not publicly available.
- **Key Metrics**: 
    - **290,000+** active venues (restaurants and stores) on the platform
    - **50+** million customers
    - **180,000+** active courier partners
    - **15,000+** employees
- **Notable Investors/Partners**: DoorDash (parent company), Prosus, ICONIQ Capital, 83North, Highland Europe, EQT Ventures, Goldman Sachs, and others (pre-acquisition).
- **Growth Signals**: Since joining DoorDash, Wolt has expanded rapidly across Europe, the Middle East, and Asia, launching in new countries and doubling down on grocery (Wolt Market) and retail delivery.

## Competitive Advantages
- **Strong Local Brand & Culture**: Wolt has built a highly regarded, "no-politics" culture with a strong emphasis on ownership, kindness, and excellence, making it a top employer in Finland and across its markets.
- **Technology-First Approach**: The company is deeply engineering-driven, with a focus on building its own logistics, routing, and marketplace technology from the ground up, rather than relying on third parties.
- **Operational Excellence**: Known for a meticulous, data-driven approach to local operations, balancing rapid growth with high-quality execution ("do common things uncommonly well").
- **DoorDash Backing**: As part of the DoorDash group, Wolt has access to massive capital, global expertise, and a shared technology stack, allowing it to compete aggressively with rivals like Uber Eats and Delivery Hero.

## Strategic Focus
- **"Deliver (Almost) Everything"**: Wolt is actively expanding beyond food delivery into grocery, convenience, pharmacy, and other retail categories through Wolt Market and merchant partnerships.
- **Geographic Expansion**: Continuing to launch in new cities and countries, particularly in Central & Eastern Europe, the Middle East, and Asia, leveraging the DoorDash playbook.
- **Deepening Merchant & Courier Relationships**: Investing in tools, earnings, and support for both merchants and courier partners to maintain a high-quality, reliable network.
- **Product Innovation**: Building new features for the consumer app, improving logistics algorithms, and developing autonomous delivery capabilities in partnership with DoorDash.

## Why Work Here
- **Culture**: Wolt is famous for its low-ego, high-performance culture. The company emphasizes "heart" (treating people kindly), "ambition" (thinking big but staying humble), and "attitude" (taking ownership beyond the obvious). It’s described as a safe space to express opinions, with a no-blame environment.
- **Impact & Ownership**: Employees are given significant autonomy and are expected to take ownership of projects from start to finish. The company prides itself on being a place where you can "learn more, build more, and ship more" than elsewhere.
- **Diversity**: The team includes over 100 nationalities, with a strong commitment to diversity, equity, and inclusion.
- **Work Model**: Wolt supports a hybrid work model (mix of office and remote), though specific policies vary by team and location. Engineering teams are known for having a strong in-office culture in Helsinki, but remote roles exist.
- **Perks**: Competitive compensation, stock options (historically), a "twinkle in the eye" atmosphere, and the chance to work on a product used by millions daily.

## Sources
1. [Wolt Careers - Overview](https://careers.wolt.com/en/)
2. [Wolt Careers - Welcome to Wolt](https://careers.wolt.com/en/welcome-to-wolt)
3. [Wolt Careers - Culture](https://careers.wolt.com/en/culture)
4. [Wolt Careers - Teams](https://careers.wolt.com/en/teams)
5. [Wolt Careers - Jobs](https://careers.wolt.com/en/jobs)

## Other roles at Wolt

- [Restaurant Partnership Manager - North](https://feeny.ai/job/restaurant-partnership-manager-north-wolt-ramat-gan-hj4pahehg9fk) — Ramat Gan, Israel
- [Sourcing Specialist II](https://feeny.ai/job/sourcing-specialist-ii-wolt-helsinki-7m2d0zh24h9s) — Helsinki, Finland
- [Sales Manager](https://feeny.ai/job/sales-manager-wolt-belgrade-cnd967vmmbpx) — Belgrade, Serbia / Savski Venac, Serbia / Novi Sad, Serbia
- [Senior Finance Specialist - GL Accounting (FTC)](https://feeny.ai/job/senior-finance-specialist-gl-accounting-ftc-wolt-tbilisi-1m7yy44eq1gh) — Tbilisi, GA
- [Area Manager (WM)](https://feeny.ai/job/area-manager-wm-wolt-almaty-yaepxv4z4qxe) — Almaty, Kazakhstan
- [B2B Marketing Automation Manager](https://feeny.ai/job/b2b-marketing-automation-manager-wolt-berlin-gz6xf41n2hsy) — Berlin, Germany
- [Grocery Associate - Wolt Market (full-time)](https://feeny.ai/job/grocery-associate-wolt-market-full-time-wolt-baku-jdh1p88tv113) — Baku, Azerbaijan
- [Retail Grocery Assistant](https://feeny.ai/job/retail-grocery-assistant-wolt-limassol-gt15kx7rv5k9) — Limassol, Cyprus
- [Retail Operations Specialist](https://feeny.ai/job/retail-operations-specialist-wolt-warsaw-rnv86zex37x2) — Warsaw, Poland
- [Executive Researcher, DoorDash International](https://feeny.ai/job/executive-researcher-doordash-international-wolt-helsinki-bm0h2zk5tmk8) — Helsinki, Finland