--- title: 'Support Technician 1, Resi at Pushpay' canonical: 'https://feeny.ai/job/support-technician-1-resi-pushpay-allen-qr4h7s9grr0q' type: 'job' last_seen: '2026-09-10' --- # Support Technician 1, Resi at Pushpay - **Company:** Pushpay - **Location:** Allen, TX / Colorado Springs, CO - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/pushpay/jobs/8082786 ## Job description Resi Support Technician 1 Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. We are looking for a Resi Support Technician 1 who uses independent judgment in providing information, technical assistance, and support to Resi customers. Resi Support Technician 1 provide technological systems support, maintenance, and testing for upkeep of customer systems; troubleshoots and resolves system hardware, software, and network failures and conflicts. A Resi Support Technician 1 is typically the first contact many customers have with the company. Supervisory Responsibilities: None Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group. Benefits and Compensation: We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer: - 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee - 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents - 401K match - Hybrid work model - 3 days in the office / 2 days remote each week - 12 paid Company Holidays - 2 paid Volunteer Time Off days - 15 days PTO, to start, increases with tenure and seniority. - Paid parental and adoption leave - Compensation Range: $23.21/hr. - $25.22/hr., depending on location. Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. What You’ll Do: - Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. - Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed. - Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success. - Complete general product training as defined by published documentation - Provide frontline support and incident triage. - Provide timely responses and resolutions to customers via email and phone, frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. - Must be able to exchange accurate information. - Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive). - Write detailed bug reports for customer reported bugs. - Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality. - Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution. What You’ll Bring: - 1 year support experience with an online customer facing service product - 1 year experience with professional audio and video equipment, and AV production system design - Working knowledge of IT, networking, computer hardware and software concepts as they relate specifically to streaming and AV production infrastructure. - Ability to work in dynamic and constantly evolving environments. - Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor. - Ability to work a flexible schedule including weekends, evenings, and holidays. - Bilingual / Spanish Fluency preferred to support our international customers. Work Environment & Physical Demands: Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our [career page](https://pushpay.com/about-us/careers/united-states) to learn more. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com. About [Pushpay](https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf) Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us! **Applications will be taken on an ongoing basis. ## About Pushpay ## Company Overview - **One-liner**: Pushpay provides a church engagement platform that unifies giving, groups, and engagement to help churches grow generosity and deepen community connections. - **Entity Type**: Private (acquired by BGH Capital and Sixth Street in 2023) - **Headquarters**: Redmond, Washington, USA (with offices in Allen, Texas, and Colorado Springs, Colorado) - **Founded**: 2011 - **Founders**: Kenny Wyatt, Aaron Senneff, Nolan Smith, Gruia Pitigoi-Aron, Maria Telles, Angelique Rothermel, Cole Schofield, Cary Yocum, Matthew Smith ## Core Business - **Primary industry/industries**: Church Management Software (ChMS), Digital Giving & Engagement, Video Streaming - **Target customers**: B2B — churches, parishes, dioceses, and other mission-based organizations (14,000+ customers) - **Mission or purpose statement**: To help mission-based organizations connect, grow, and drive meaningful change through great software and a culture of generosity. ## Products & Services - **[ChurchStaq™]**: An all-inclusive suite of engagement solutions including a Church Management System (ChMS), mobile app, donor management, and giving solution. (SaaS) - **[ParishStaq™]**: A purpose-built technology suite for Catholic churches to help parishes and dioceses increase generosity and enhance engagement. (SaaS) - **[Resi Media]**: An industry-leading video streaming platform acquired in 2021, enabling organizations to increase engagement and expand their digital presence. (SaaS / Platform) - **Mobile Giving App**: iOS and Android apps for in-person and online giving, including features like Touch ID payments, Fastpay (five-second giving), and credit card entry by camera. - **Reporting & Insights**: Centralized dashboards, customizable reports, and search/filters for data-driven decision-making. - **Customizable Forms**: Tools for creating and managing forms for various church needs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Over $7.6 billion USD processed through online giving; $210 million in at-risk donations secured annually. - **Notable Investors/Partners**: Acquired by BGH Capital and Sixth Street in 2023. 100+ integrations with existing software tools and databases. - **Growth Signals**: Trusted by more than 14,000 customers; launched ChurchStaq™ in 2023; launched ParishStaq™ in 2022; acquired Resi Media in 2021; Bronze Stevie® Winner for Customer Service Department of the Year 2025. ## Competitive Advantages - **Purpose-built for mission-based organizations**: Unlike generic CRM or giving platforms, Pushpay is specifically designed for churches, with features like at-risk donation recovery, spiritual journey tracking, and church-specific engagement analytics. - **Integrated ecosystem**: Combines giving, ChMS, mobile app, and video streaming into one unified platform, reducing the need for churches to manage multiple disconnected tools. - **100+ integrations**: Seamlessly links with existing software tools and databases, making it easy for churches to adopt without starting from scratch. - **Award-winning customer support**: Recognized with a Bronze Stevie® Award for Customer Service Department of the Year 2025. ## Strategic Focus - **Deepening the product suite**: Continuing to build out ChurchStaq™ and ParishStaq™ as comprehensive, all-in-one solutions for church engagement and administration. - **Expanding the Catholic market**: With the launch of ParishStaq™ in 2022, Pushpay is specifically targeting Catholic parishes and dioceses. - **Growing the video streaming business**: Through the Resi Media acquisition, Pushpay is expanding its digital presence capabilities for churches. - **Data-driven engagement**: Using analytics and insights to help churches track community engagement, giving trends, and spiritual journey progression. ## Why Work Here - **Culture of generosity**: The company emphasizes a culture of generosity and purpose, with employees supporting charitable causes. - **Hybrid work model**: Employees engage in a combination of remote and on-site work, with a typical expectation of 3 days a week on-site. - **Comprehensive benefits**: Includes healthcare benefits, dental insurance, health insurance, Flexible Spending Account (FSA), family and childcare benefits, generous parental leave, and family medical leave. - **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs). - **Career development**: Provides customized development tracks, promotion policies, and job training/talent development programs. - **Offices**: Three offices in the US (Redmond, WA; Allen, TX; Colorado Springs, CO) with a hybrid workspace model. - **Employee size**: 530 total employees. - **Notable perks**: Legal assistance, generous parental leave, and a focus on employee growth and promotion from within. ## Sources 1. [pushpay.com](https://pushpay.com/) 2. [pushpay.com/about-us](https://pushpay.com/about-us) 3. [pushpay.com/about-us/careers](https://pushpay.com/about-us/careers/) 4. [builtin.com](https://builtin.com/company/pushpay) 5. 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