---
title: 'Support Technician (202610) at PURVIS'
canonical: 'https://feeny.ai/job/support-technician-202610-purvis-middletown-cedz6xpemsxn'
type: 'job'
last_seen: '2026-10-19'
---

# Support Technician (202610) at PURVIS

- **Company:** PURVIS
- **Location:** Middletown, RI
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/purvis/cd2cd28c-ee21-4aac-b6c4-d09ba00219bf

## Job description

PURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local government agencies.

We are seeking a highly motivated, task-oriented individual to be responsible for the troubleshooting, maintenance, and repair of our Fire Station Alerting System.  The ideal candidate is a problem solver, able to work independently and as part of a team.  We are seeking individuals with strong troubleshooting and critical thinking skills, attention to detail, and an individual with excellent written and verbal communication skills. This role serves as a front-line specialist for troubleshooting amplifiers, speakers, audio wiring, signal flow, and audio-related failures, while also supporting associated hardware, software, and network components.

This role is a critical part of a team that assembles finished products using sub-assemblies, parts, and fasteners, and relays the knowledge learned while building into supporting the finalized product with customers. This position also conducts system checkouts and device setups in preparation for shipping to customers.

Supporting the system entails on-call troubleshooting, escalating, and working with Tier2 when required, utilizing Microsoft Teams, Email and Zendesk suites.

The day-to-day responsibilities of this role will include:

- Maintain a professional, helpful demeanor representing PURVIS as the first layer of support.
- Take responsibility and ownership of assigned support tickets, telephone calls and emails.
- Provide on-call support on a rotating basis, including telephone support after hours and on weekends.
- Provide Tier1 troubleshooting for end user issues (customers and subcontractors)
- Troubleshoot, upgrade, maintain system applications, including proprietary applications.
- Provide oversight of maintenance on all related system peripherals (i.e., thermal printers, UPSs, terminal servers, relay cards, HDMI Extenders, Serial to Ethernet converters, etc.).
- Assist in identifying issues and topics for knowledge base topics and documentation.
- Test and diagnose to maintain test lab environment.
- Support on-site customer testing and cutovers.
- Maintain and test all remote VPN clients, (Example: Net Motion, Cisco Connect)
- Provide other duties as identified and assigned.

## Qualifications

- Diagnose and troubleshoot amplifiers, speakers, microphones and audio distribution systems.
- Identify and resolve issues related to audio signal flow; gain structure and volume inconsistencies; grounding, impedance and wiring problems; and distorted, low, intermittent or missing audio.
- Supports installed audio systems in operational facilities, including verification of proper audio routing and failover behavior.
- Interpret wiring diagrams, signal paths, and system documentation to isolate faults.
- Works with field technicians, integrators, and vendors to validate audio configurations and corrective actions.
- Possess excellent organizational, interpersonal, and communication skills.
- Attend to detail as it pertains to observing, asking the right questions to drill down to cause, and recording findings effectively.
- Be able to establish and maintain effective working relationships with co-workers and customers.
- Be able to work independently and flexibility to support project requirements.

Candidate for this position must possess:

- 2+ years of work-related experience in the field of IT Support, preferred.
- Associate’s Degree or higher in Information Technology, Computer Science or related field.
- Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience.
- Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10.  Must have working knowledge of standard network protocols.  Candidate must demonstrate experience in system deployments.
- Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues.
- Hands-on experience with professional or commercial audio systems, including amplifiers, speakers, mixers, or digital signal processors.
- Strong understanding of audio troubleshooting, such as diagnosing hums, ground loops, low-level audio, or communication issues between control and amplification systems.
- Familiarity with audio wiring standards and best practices, including balanced/unbalanced signals, impedance matching, and installation of rack-mounted audio components.

Position requires an FBI criminal background check.

PURVIS has  been committed to sustainable growth since our inception in 1973, striving for continual improvement without ever losing sight of our core values: transparency, integrity, and teamwork. We provide the tools and path for each employee to be successful – and in return, ask you to play a pivotal role in helping your peers and clients be successful, providing top-notch teamwork and service. Peace of Mind at PURVIS means knowing your work provides immeasurable value to our team, our partners and our clients.

The PURVIS Team values the health and financial security of every employee. This is why we have chosen to offer all full‐time employees a comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality.

PURVIS values the diversity of our team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

## About PURVIS

## Company Overview
- **One-liner**: PURVIS Systems is a technology solutions partner that develops, implements, and maintains mission‑critical systems for federal and local governments, specializing in station alerting for 911 first responders and the Department of Defense.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Middletown, Rhode Island, United States
- **Founded**: 1973
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: IT Services and IT Consulting; Defense & Public Safety; Government Technology
- **Target customers**: Federal agencies (DoD, NIH), local governments, public safety organizations (fire, police, EMS)
- **Mission / Purpose**: Provide peace of mind by delivering mission‑critical solutions that protect life, safety, and property.

## Products & Services
- **Fire Station Alerting System (FSAS)**: Hardware and software solution that automates station alerting for fire and EMS departments, enabling rapid, reliable response.
- **Electronic Notification System (ENS)**: Mass notification platform for government and public safety agencies.
- **DoD Systems Integration & Engineering**: Custom engineering, systems integration, and sustainment services for the U.S. Department of Defense, including submarine augmentation systems and sonar/acoustic intelligence solutions.
- **Configuration & Requirements Management**: Specialized management services for complex government programs.
- **Training & Support**: Systems training and on‑call installation/repair services (e.g., FDNY SCADA contract).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **$27M** (latest estimate); Total Funding – not applicable (bootstrapped/growth from operations)
- **Notable Investors / Partners**: Department of Defense, Naval Undersea Warfare Center (NUWC) Division Newport, Fire Department of New York (FDNY), National Institutes of Health (NIH)
- **Growth Signals**:
  - Headcount of **126 employees** (+6.9% YoY, +13 people)
  - Awarded a **$37.3M contract** from NUWC Division Newport (June 2024)
  - Awarded a **$4.95M, 5‑year contract** with FDNY for SCADA installation and repair (Dec 2024)
  - Achieved **CMMC Level 2 Certification** with a perfect assessment score (July 2025)

## Competitive Advantages
- **Deep domain expertise**: Leadership team with extensive U.S. Naval warfare and public safety experience; many staff are retired military/submarine specialists.
- **Long‑standing trust**: Over 50 years of operating history; trusted by the DoD, NIH, and major public safety agencies.
- **Nimble yet capable**: Large enough to win major federal contracts, small enough to remain flexible and responsive.
- **Certified security posture**: CMMC Level 2 certification signals strong cybersecurity maturity for defense contracts.

## Strategic Focus
- **Sustainable growth** while preserving core values of transparency, integrity, and teamwork.
- **Expanding DoD and public safety footprints** – leveraging recent contract wins to deepen relationships with federal and municipal customers.
- **Continuous improvement** in station alerting and notification technologies, with emphasis on reliability and mission readiness.

## Why Work Here
- **Culture**: Highly collaborative, supportive management, and a focus on teamwork. Employees are empowered to bring unique perspectives to complex challenges.
- **Career advancement**: Access to training workshops, career development, and mentorship from industry experts.
- **Compensation & benefits**: Competitive medical/dental/vision plans, 401k packages, generous PTO, and paid holidays.
- **Work environment**: Primarily on‑site roles (Middletown, RI; Virginia Beach, VA; Newport, RI). The company emphasises a personable, close‑knit atmosphere.
- **Mission‑driven**: Work directly impacts life‑safety and national security – “your work provides immediate and immeasurable value.”

## Sources
1. [purvis.com – Join Our Team](https://www.purvis.com/join-our-team/)
2. [purvis.com – Leadership](https://www.purvis.com/about-us/leadership/)
3. [jobs.lever.co/purvis – Open Positions](https://jobs.lever.co/purvis)
4. [linkedin.com/company/purvis-systems](https://www.linkedin.com/company/purvis-systems)
5. [builtin.com/company/purvis-systems](https://builtin.com/company/purvis-systems)

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