--- title: 'Sustaining Engineer – Modeling Support at Aera Technology' canonical: 'https://feeny.ai/job/sustaining-engineer-modeling-support-aera-technology-pune-vmvac5shx87e' type: 'job' last_seen: '2026-09-23' --- # Sustaining Engineer – Modeling Support at Aera Technology - **Company:** Aera Technology - **Location:** Pune, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-18 - **Last confirmed live:** 2026-09-23 - **Apply:** https://jobs.lever.co/aeratechnology/d183b86e-fbec-4f82-bfa8-43374cc00dd1 ## Job description Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in theGartner® Magic Quadrant™for 2026– the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. The Modeling Sustaining Engineer is a hands-on role responsible for diagnosing, troubleshooting, and resolving complex production issues related to customer decision models, data pipelines, recommendations, and business logic running on the Aera platform. This is a cross-functional role where you will partner closely with Customer Success, Product, Engineering, and Modeling teams to identify root causes, drive resolutions, and improve platform reliability. The ideal candidate combines strong analytical skills, data modeling expertise, and a deep understanding of enterprise business processes. You will become a subject matter expert (SME) for customer implementations and platform modeling capabilities. ## Responsibilities - Investigate and resolve complex customer production issues related to decision models, Modeling,  recommendations, data ingestion, and business processes. - Analyze model execution, recommendation generation, data transformations, and platform behavior to identify root causes. - Triage and prioritize high-priority customer issues while ensuring timely communication and resolution. - Work closely with Engineering and Product teams to drive permanent fixes and platform improvements. - Develop deep expertise in customer implementations and become an SME for specific platform capabilities. - Perform impact analysis and validate fixes before deployment. - Create and maintain troubleshooting guides, runbooks, and knowledge base articles. - Proactively identify recurring issues and recommend improvements to reduce support volume. - Support root cause analysis (RCA) activities and contribute to continuous improvement initiatives. ## About You - Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field. - 4+ years of experience in enterprise application support, data analytics, business intelligence, modeling, or related areas. - Strong SQL skills and experience analyzing large datasets. - Experience troubleshooting data pipelines, ETL processes, data models, or analytics platforms. - Strong analytical and problem-solving skills with the ability to diagnose complex production issues. - Ability to understand business processes and translate technical findings into actionable insights. - Experience working with logs, monitoring tools, and debugging distributed systems. - Excellent communication and stakeholder management skills. - Passion for becoming a subject matter expert and driving customer success. - Willingness to learn new technologies and business domains. - Leverage AI-assisted engineering tools such as Claude, ChatGPT, Cursor, and similar technologies to accelerate troubleshooting, root cause analysis, documentation, and productivity. ## Preferred Qualifications - Experience with enterprise planning, supply chain, finance, procurement, or operational business processes. - Familiarity with Python, Java, or scripting languages. - Experience with cloud platforms, data warehouses, and analytics tools. - Knowledge of decision intelligence, AI/ML, or optimization concepts is a plus. If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).  So join us, and let’s build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Aera Technology respects the privacy of your data.  Please take the time to read our European GDPR privacy candidate notice available here Benefits: At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, generous parental leave, and much more. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages. ## About Aera Technology ## Company Overview - **One-liner**: Aera Technology provides an agentic decision intelligence platform that automates and optimizes enterprise decisions in real time using AI. - **Entity Type**: Private (Series B+; total funding $173.7M) - **Headquarters**: Mountain View, California, United States - **Founded**: 2017 - **Founders**: Frederic Laluyaux (Co-Founder, President & CEO) and Shariq Mansoor (Co-Founder & CTO) ## Core Business - Primary industry/industries: Decision Intelligence, Enterprise AI, SaaS - Target customers: Large enterprises (B2B) across supply chain, operations, finance, and other functions - Mission or purpose statement: “To make decision intelligence the operating system of the global enterprise.” ## Products & Services - **[Aera Decision Intelligence Platform]**: A SaaS platform that crawls enterprise systems, augments data, predicts risks and opportunities, recommends actions, executes them autonomously, and learns from outcomes. The platform is marketed as “the first agentic decision intelligence.” ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $30M (source: LinkedIn) and Total Funding of $173.7M (across 8 rounds, latest in 2022) - **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the company has raised from multiple investors (details not given). The leadership team includes experienced operators, and the company has a board of accomplished individuals. - **Growth Signals**: Headcount grew 3.3% YoY to 338 employees; operates in 5 countries (US, Romania, Australia, France, Singapore) with engineering hubs in Pune, India, and London, UK; expanding sales roles in the Americas and Europe. ## Competitive Advantages - First-mover in the “decision intelligence” category, unifying data, analytics, AI, and automation. - Agentic platform that not only recommends but also acts autonomously, learning from every decision. - Strong enterprise focus with end-to-end visibility across operations, enabling faster, more accurate decisions. ## Strategic Focus - Scale the platform globally across enterprise functions (supply chain, operations, finance). - Continue to invest in AI/ML and autonomous decision-making capabilities. - Expand sales and customer success teams, particularly in the Americas and Europe. ## Why Work Here - Culture highlights: Emphasis on innovation, big challenges, integrity, accountability, and global teamwork. Rated 3.7/5 on Glassdoor (187 reviews): Work-Life 3.7, Compensation 3.4, Culture 3.9, Career 3.5. - Remote/hybrid/office policy: Hybrid roles available (e.g., Pune, India) and some fully remote US positions (e.g., Senior Software Engineer – CALC engine). Offices in Mountain View, San Francisco, Paris, Bucharest, Cluj-Napoca, Munich, London, and Pune. - Notable perks: Comprehensive healthcare plans, stock option grants, challenging work, professional growth opportunities. Uses AI tools in hiring with transparency. ## Sources 1. [aeratechnology.com](https://www.aeratechnology.com/) 2. [aeratechnology.com/about-us](https://www.aeratechnology.com/about-us/) 3. [aeratechnology.com/careers](https://www.aeratechnology.com/careers/) 4. 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