---
title: 'Sustainment Lead / O&S Manager - ACWS at Data Systems Analysts, Inc.'
canonical: 'https://feeny.ai/job/sustainment-lead-o-s-manager-acws-data-systems-analysts-inc-fort-dix-nqkkq4e9vjd5'
type: 'job'
last_seen: '2026-09-11'
---

# Sustainment Lead / O&S Manager - ACWS at Data Systems Analysts, Inc.

- **Company:** Data Systems Analysts, Inc.
- **Location:** Fort Dix, NJ
- **Compensation:** $160k–$170k
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/datasystemsanalystsinc/jobs/5393841008

## Job description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Operations & Sustainment Lead Summary: Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.

Required Skills:

- Bachelor's degree in IT, Computer Science, or a related field.
- ITIL Foundation or higher, AWS Certified SysOps Administrator - Associate, Certified SAFe® DevOps Practitioner (SDP).
- 8+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
- Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
- Ability to monitor system health, maintain operational SOPs, and coordinate production communications
- Experience supporting release coordination, outage scheduling, security patching, and operational readiness activities
- Ability to brief system health, performance metrics, SLA compliance, and operational risks to stakeholders
- Working knowledge of AI concepts and practical applications

Desired Qualifications:

- Experience supporting Army or DoD production systems, Appian or low-code applications, COOP/DR planning, and secure cloud environments is highly desired

Responsibilities:

- Oversee ACWS production environment operations and sustainment activities
- Manage Tier 3 incident and defect resolution in accordance with SLAs
- Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues
- Coordinate system communications, outage scheduling, traditional releases, and security patching
- Provide defect prioritization recommendations and support COOP/DR planning
- Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance

#DSA209

## #LI-JE1

The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range $160,000—$170,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

## About Data Systems Analysts, Inc.

## Company Overview
- **One-liner**: Data Systems Analysts, Inc. (DSA) delivers secure, innovative IT and critical infrastructure protection solutions to defense, intelligence, civilian, state, and commercial customers.
- **Entity Type**: Private (100% employee-owned via ESOP)
- **Headquarters**: Trevose, Pennsylvania, United States
- **Founded**: 1963
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT System Operations and Maintenance, Critical Infrastructure Protection, Cybersecurity, Artificial Intelligence / Machine Learning, Data Science, Cloud Solutions, DevSecOps, Software Development
- **Target customers**: B2G (U.S. Department of Defense, Federal Civilian agencies, state/local governments), B2B (academia, commercial entities), and critical infrastructure operators
- **Mission**: “To provide resilient, sustainable solutions for our clients” and “to be a recognized leader of secure, innovative technology and information management solutions that enable our customers to serve the public and safeguard our nation.”

## Products & Services
For each major offering:
- **Artificial Intelligence / Machine Learning (AI/ML)**: Solutions to narrow the gap between human learning and machine learning, enabling greater efficiencies
- **Cybersecurity**: Full-spectrum cyber operations, security, and compliance (CMMC Level 2, ISO/IEC 27001:2013 certified)
- **Data Science**: Advanced analytics, data aggregation, and operational insight for critical infrastructure
- **System Engineering & Technical Assistance (SETA)**: Technical integration and support for mission-critical programs
- **DevSecOps**: Secure software development lifecycle integration
- **Software Development**: Custom application development and modernization
- **Cloud Solutions**: Cloud migration, management, and secure cloud architectures
- **Analytics**: Business and operational analytics for decision support
- **Critical Infrastructure Intelligence Systems**: Monitoring and protection for energy, transportation, and other essential assets

## Market Standing
- **Valuation**: Not disclosed (private, employee-owned company)
- **Key Metric**: Annual Revenue of **$174.7M** (per LinkedIn data)
- **Notable Investors/Partners**: 100% employee-owned; no external investors. Key certifications include CMMC Level 2 (C3PAO), ISO 9001:2015, ISO/IEC 27001:2013, and CMMI Maturity Level 3 for Services and Development.
- **Growth Signals**: Headcount of 306 employees (+26.1% YoY); 15 active job postings as of mid-2026; recent award of an Enterprise Task Order (undisclosed agency); operations in 18 countries.

## Competitive Advantages
- **100% Employee-Owned (ESOP)**: Every employee has a direct stake in the company’s success, fostering a high-performance, mission-focused culture.
- **Deep Government Credentials**: Over 60 years of experience supporting U.S. defense and civilian agencies with top-tier security clearances and compliance certifications.
- **Comprehensive Certification Portfolio**: Holds CMMC Level 2, ISO 9001, ISO 27001, and CMMI ML3 – a rare combination that opens doors to sensitive, high-value contracts.
- **Proven Track Record**: Foundational role in providing secure messaging for the DoD; now a trusted partner for critical infrastructure monitoring and national security.

## Strategic Focus
- Continued expansion in Artificial Intelligence, Machine Learning, and Data Science to drive operational efficiencies for clients.
- Deepening capabilities in DevSecOps and Cloud Solutions to support federal modernization initiatives.
- Broadening reach into commercial critical infrastructure (energy, transportation, universities) while strengthening core defense and civilian programs.
- Maintaining and growing certification portfolio to remain competitive in the government contracting space.

## Why Work Here
- **100% Employee-Owned**: All employees receive company stock at no cost, creating direct ownership and long-term wealth-building opportunities.
- **Competitive Benefits**: Customizable medical/dental/vision, 20% 401(k) match (through ESOP), paid leave, life insurance, pet insurance, identity theft protection, and wellness programs.
- **Career Development**: DSA University funds degree programs, certifications, and professional memberships; culture encourages lifelong learning (Fundamental #2: “Be a Lifelong Learner”).
- **Mission-Driven Culture**: Clear focus on national security and critical infrastructure protection; strong ethics and “DSA Way” fundamentals.
- **Military-Friendly**: Actively recruits veterans and values prior military experience; many employees come from Air Force, Army, and defense contractors.
- **Work Environment**: Hybrid/office presence across 60+ locations in the U.S. and internationally; roles include remote opportunities depending on contract requirements.

## Sources
1. [dsainc.com](https://www.dsainc.com/)
2. [dsainc.com/who-we-are](https://www.dsainc.com/who-we-are/)
3. [dsainc.com/join-our-team](https://www.dsainc.com/join-our-team/)
4. [dsainc.com/leadership](https://www.dsainc.com/leadership/)
5. [LinkedIn – DSA](https://www.linkedin.com/company/dsa)

## Other roles at Data Systems Analysts, Inc.

- [Program Manager - AVEVA PI System](https://feeny.ai/job/program-manager-aveva-pi-system-data-systems-analysts-inc-remote-gx0wazcpdw82)
- [GIS Analyst](https://feeny.ai/job/gis-analyst-data-systems-analysts-inc-jacksonville-9d0rz08m9yaj) — Jacksonville, FL
- [Software Developer - ACWS](https://feeny.ai/job/software-developer-acws-data-systems-analysts-inc-fort-dix-fa0y7qwpxkgh) — Fort Dix, NJ
- [Scrum Master - ACWS](https://feeny.ai/job/scrum-master-acws-data-systems-analysts-inc-fort-dix-jnzskgv2gs3a) — Fort Dix, NJ
- [QA Engineer - ACWS](https://feeny.ai/job/qa-engineer-acws-data-systems-analysts-inc-fort-dix-nje8yb9vzgxf) — Fort Dix, NJ
- [LC/NC Developer Intermediate - ACWS](https://feeny.ai/job/lc-nc-developer-intermediate-acws-data-systems-analysts-inc-fort-dix-5jmn90f0yshq) — Fort Dix, NJ
- [LC/NC Developer Associate- ACWS](https://feeny.ai/job/lc-nc-developer-associate-acws-data-systems-analysts-inc-fort-dix-ry23xt1q81mp) — Fort Dix, NJ
- [Cybersecurity Specialist - ACWS](https://feeny.ai/job/cybersecurity-specialist-acws-data-systems-analysts-inc-fort-dix-j04qchvvyegf) — Fort Dix, NJ
- [Cloud Engineer - ACWS](https://feeny.ai/job/cloud-engineer-acws-data-systems-analysts-inc-fort-dix-n9qk601mnr8e) — Fort Dix, NJ
- [Help Desk Technician (Tier 3) - ACWS](https://feeny.ai/job/help-desk-technician-tier-3-acws-data-systems-analysts-inc-fort-dix-yb2cnk3c9gbj) — Fort Dix, NJ