---
title: 'System Disruption Manager at Waymo'
canonical: 'https://feeny.ai/job/system-disruption-manager-waymo-tempe-4je66x7k7ycd'
type: 'job'
last_seen: '2026-11-04'
---

# System Disruption Manager at Waymo

- **Company:** Waymo
- **Location:** Tempe, AZ
- **Compensation:** $159k–$196k
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-04
- **Apply:** https://careers.withwaymo.com/jobs?gh_jid=8334474

## Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

You will:

- Lead as the Incident Commander during cross-functional disruptions, orchestrating up to 100% of the live real-time response efforts, making decisive system-level decisions within critical timeframes (e.g., able to respond in under 5 minutes to critical events), and coordinating multiple cross-functional stakeholders to safely and efficiently resolve events.
- Manage and prioritize escalations - ensuring targeted stakeholder representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
- Develop robust cross-functional partnerships - to proactively understand stakeholder concerns during events and effectively communicate post-incident outcomes and learning opportunities to a global audience.
- Collaborate closely within global Operations teams - providing critical support and guidance during real-time incident response to maintain seamless 24/7 coverage.
- Drive continuous improvement - by leading thorough incident retrospectives for 100% of high-severity events to accurately document timelines, identify precise root causes, and track 100% of actionable post-incident follow-ups to implementation.
- Deliver executive-level communications - on active incidents and present comprehensive analyses of key outcomes, trends, and strategic learnings from past events.

You have:

- Professional experience in incident management, including a minimum of 7 years serving as an Incident Commander or lead responder for high-severity, cross-functional operational incidents within a complex engineering or logistics environment.
- Proven technical expertise & cross-functional leadership, apply technical understanding of complex engineering systems to drive incident response, root cause analysis, and remediation for live operational incidents, coupled with an exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events.
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels.
- Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement.
- Willingness and operational capability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global "follow the sun" incident response capability.

We prefer:

- Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response.
- Experience leading crisis and incident response as an Incident Commander in a global organization covering AMER, EMEA, and APAC operations.
- Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents.
- Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures.
- Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement.
- Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination.

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range $159,000—$196,000 USD

## About Waymo

## Company Overview
- **One-liner**: Waymo is an autonomous driving technology company that develops and operates the Waymo Driver, a self-driving system used for ride-hailing and trucking, with a mission to be the world’s most trusted driver.
- **Entity Type**: Private (subsidiary of Alphabet Inc., the parent company of Google)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2009 (as the Google self-driving car project); became an independent company under Alphabet in 2016
- **Founders**: The project was initiated by Sebastian Thrun (Google X), with key early contributions from Anthony Levandowski and others. Current leadership is Co-CEOs Tekedra Mawakana and Dmitri Dolgov, and Chief Safety Officer Mauricio Peña.

## Core Business
- **Primary industry/industries**: Autonomous vehicles, self-driving technology, ride-hailing, autonomous trucking, mobility-as-a-service
- **Target customers**: B2C (riders via Waymo One), B2B (fleet operators, logistics companies, and partners), and enterprise (autonomous trucking and delivery)
- **Mission or purpose statement**: “To be the world’s most trusted driver.” Waymo aims to save lives, drive inclusive mobility, and improve the state of the planet by making transportation safer, more accessible, and sustainable.

## Products & Services
- **Waymo One**: The world’s first commercial autonomous ride-hailing service. Offers fully driverless rides to the public in Metro Phoenix, San Francisco, and Los Angeles. The fleet is now all-electric (Jaguar I-PACE).
- **Waymo Via**: Autonomous trucking and logistics service for freight movement, operating with partners to move goods on highways.
- **Waymo Driver**: The company’s core autonomous driving system (software + hardware stack). It is designed to be integrated into various vehicle platforms for ride-hailing, trucking, and delivery.
- **Waymo Open Dataset**: A publicly available dataset of autonomous driving sensor data, provided to researchers to accelerate breakthroughs in the field.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (as a private subsidiary of Alphabet). Alphabet’s market cap is ~$2 trillion (as of mid-2025). Waymo is considered Alphabet’s most valuable “Other Bet.”
- **Key Metric**: Over 20 million rider-only (fully autonomous) rides served as of early 2025. 94% fewer serious injury crashes compared to human drivers over the same distance in operating cities.
- **Notable Investors/Partners**: Alphabet Inc. (parent company). Partners include Jaguar Land Rover (vehicle supply), Daimler Trucks (trucking), and various fleet operators and delivery services.
- **Growth Signals**: Rapid geographic expansion (largest fully autonomous service area in the world at 180 sq miles in Phoenix); transition to an all-electric fleet; expansion into Los Angeles and San Francisco; growing public trust (93% rider satisfaction rate); continuous hiring across engineering, operations, and AI.

## Competitive Advantages
- **First-mover & scale**: Waymo is the only company operating a fully autonomous, commercial, paid ride-hailing service across multiple major US cities, with millions of real-world miles driven without a human safety driver.
- **Deep Alphabet backing**: Access to vast resources, AI talent (DeepMind/Google Brain), and infrastructure (Google Maps, Cloud, AI chips).
- **Safety track record**: Publicly released data showing a 82-94% reduction in injury-causing crashes compared to human drivers, building regulatory and public trust.
- **Full-stack approach**: In-house development of hardware (LIDAR, cameras, radar), software (perception, planning, simulation), and operations (fleet management, rider experience).

## Strategic Focus
- **Scaling safely**: Expanding service areas (adding more cities and suburbs) while maintaining a strong safety record.
- **All-electric fleet**: Transitioning the entire Waymo One fleet to zero-emission vehicles (Jaguar I-PACE) to align with sustainability goals.
- **Trucking & logistics**: Growing Waymo Via to capture the massive autonomous trucking market, partnering with OEMs and shippers.
- **AI & simulation**: Using advanced AI (including large models and generative AI) to improve the Waymo Driver’s decision-making and simulation-based validation.
- **Accessibility & inclusive mobility**: Designing for riders with disabilities, older adults, and underserved communities to ensure transportation is available to all.

## Why Work Here
- **Impact**: Work on technology that directly saves lives (1.4M traffic deaths globally each year) and reshapes the future of transportation.
- **Culture**: Waymo describes itself as a place for “ambitious thinkers and relentless problem solvers” with a deep respect for getting every detail right. Values include safety, innovation, and responsibility.
- **Teams**: Opportunities across Software Engineering, Hardware Engineering, AI Foundations, Product & Design, Operations & Supply Chain, Safety, Policy, and General & Administrative roles.
- **Internships**: Strong early-career program with internships for Bachelors, Masters, MBA, and PhD candidates, often leading to full-time offers.
- **Hiring process**: Transparent and structured. Includes an initial recruiter screen, 1-2 phone/video interviews, and a virtual onsite (up to 5 interviews). Emphasizes problem-solving, collaboration, and real-time thinking. AI tools are not permitted during technical assessments to ensure fair evaluation.
- **Remote/hybrid policy**: The careers page lists both on-site and remote roles, with most engineering and operations roles based in Mountain View, San Francisco, or other US locations.
- **Benefits**: Top-notch benefits, unique learning opportunities, thoughtful community engagement, and meaningful gatherings. Specific perks are not detailed publicly but are described as comprehensive.

## Sources
1. [Waymo.com](https://waymo.com/) – Official company website (mission, history, safety data)
2. [Waymo About Page](https://waymo.com/about/) – Company history, leadership, and milestones
3. [Waymo Careers Page](https://careers.withwaymo.com/) – Culture, teams, hiring process, benefits
4. [Waymo Open Roles](https://careers.withwaymo.com/jobs/search) – Current job listings and departments
5. [Waymo How We Hire](https://careers.withwaymo.com/how-we-hire) – Interview process, tips, and accessibility

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