---
title: 'System Support Associate at Distro'
canonical: 'https://feeny.ai/job/system-support-associate-distro-chandler-394mgc1g98b4'
type: 'job'
last_seen: '2026-10-13'
---

# System Support Associate at Distro

- **Company:** Distro
- **Location:** Chandler, AZ
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/distro/29882cb2-82b4-4c5b-a578-c600615ca20f

## Job description

- Company Overview: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides a complete, integrated HR solution that supports the full hire-to-retire lifecycle and a range of customer resources (SEEDS sales and marketing program, PrismHR LIVE Conference, and ongoing learning opportunities).
- Position Title: System Support Associate
- Position Summary: Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.
- Essential Duties & Responsibilities:
- Implement, configure, and modify EDI file feeds to support business and operational needs.
- Develop, maintain, and support EDI integrations using programming languages.
- Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).
- Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.
- Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.
- Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.
- Participate in testing, validation, and deployment of new or modified EDI feeds.
- Maintain technical documentation, process flows, and support procedures.
- Support audits and compliance reviews by providing technical documentation and system insight.
- Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.
- Marginal Functions:
- Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.
- Attend webinars and training to stay current on best practices.
- Complete projects and other duties as assigned by supervisor.
- Knowledge, Skills & Abilities:
- Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.
- Hands-on experience configuring, managing, and troubleshooting SFTP connections.
- Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.
- Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.
- Required Education & Experience:
- Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).
- Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.
- Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.
- Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.
- Physical, Mental & Communication Demands:
- Physical: Sedentary work with extended sitting; frequent use of hands for keyboard and mouse; occasional movement in office and to meetings or conferences; visual acuity to read screens and printed materials; minimal lifting of documents; domestic travel up to 25%.
- Mental: Sustained concentration and analytical thinking; independent judgment and timely decision-making; high attention to detail; problem-solving for complex client implementation and customer issues; multitasking and stress management in customer-facing situations.
- Communication: Strong interpersonal skills; cultural sensitivity; clear written communication for requirements and documentation; verbal communication to explain technical concepts and provide recommendations; regular use of virtual communication tools and presentation skills for remote and in-person audiences.
- Benefits:
- Health insurance: medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
- Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

#SolvoHRGlobal

## #LI-PROMOTED

#LI-Onsite

## About Distro

## Company Overview
- **One-liner**: Distro provides an AI-powered global hiring platform that automates candidate screening, outreach, scheduling, and payroll compliance for remote-first companies.
- **Entity Type**: Private (Acquired by Vensure Employer Services)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2021
- **Founders**: Chad Ingram (CEO), Andrew Mackay (Co-Founder)

## Core Business
- **Primary industry**: Recruitment / Talent Acquisition Technology
- **Target customers**: B2B – seed-stage startups to enterprise teams, focused on remote-first and globally distributed companies
- **Mission or purpose statement**: “Hiring should feel human. Not heavy.”

## Products & Services
- **AI Recruiting Assistant**: Automates resume screening, scoring, and candidate ranking based on job criteria; handles outreach and scheduling end-to-end.
- **AI Scheduling Assistant**: Automates interview scheduling, reducing one of the biggest administrative burdens in recruiting.
- **Global Hiring Marketplace**: Matches companies with top technical talent across 200+ countries, including payroll and compliance support in 90+ EOR (Employer of Record) countries.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: $2M ARR reached within 8 months of MVP (reported as a milestone); current total funding not publicly available
- **Notable Investors / Partners**: Acquired by Vensure Employer Services (January 2026); serves companies from seed-stage to enterprise
- **Growth Signals**: 26.3% headcount growth YoY (19 employees as of mid-2026), 222% LinkedIn follower growth YoY, 4900% increase in job postings YoY (100 active positions), SOC 2 Type I certified, 1–3 days to shortlist

## Competitive Advantages
- AI-first screening reduces recruiter workload by surfacing only the top 3–5 candidates
- Global reach (200+ countries, 90+ EOR countries) with full compliance handling
- Skills-based screening (not pedigree) – appeals to a broader, more diverse talent pool
- Fast time-to-shortlist (1–3 days) and automated scheduling reduce time-to-hire by 1–2 weeks

## Strategic Focus
- Continue expanding AI capabilities in recruiting (e.g., AI Scheduling Assistant)
- Deepen integration with Vensure Employer Services to scale global payroll and compliance
- Grow the marketplace by attracting more technical talent and enterprise clients
- Maintain SOC 2 compliance and enterprise-grade security standards

## Why Work Here
- **Culture highlights**: AI-first, mission-driven (“make hiring human”), global team spanning 8 countries, emphasis on fair and skills-based screening
- **Remote/hybrid/office policy**: Some roles are on-site (Lehi, UT; Chandler, AZ) while the company supports remote employees across multiple countries; hybrid/remote likely role-dependent
- **Notable perks or engineering culture**: Fast-paced startup environment with recent acquisition support; employees work on cutting-edge AI recruiting tools; dedicated account managers for candidates and a focus on long-term roles

## Sources
1. [distro.io](https://distro.io/)
2. [distro.io/about-us](https://distro.io/about-us)
3. [distro.io/press](https://distro.io/press)
4. [linkedin.com/company/distroio](https://www.linkedin.com/company/distroio)
5. [jobs.lever.co/distro](https://jobs.lever.co/distro)

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