--- title: 'System Support Specialist at Global Lending Services' canonical: 'https://feeny.ai/job/system-support-specialist-global-lending-services-greenville-p87t0678ye06' type: 'job' last_seen: '2026-10-29' --- # System Support Specialist at Global Lending Services - **Company:** Global Lending Services - **Location:** Greenville, SC - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.lever.co/glsllc/95883a97-ec7a-4a93-ae0a-c80dda59fa1a ## Job description Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment ***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027*** What does it mean to be a System Support Specialist at GLS? As a System Support Specialist, you will be responsible for troubleshooting assigned proprietary GLS system components. This includes managing issues with the vendors of the various software-as-a-service platforms that comprise the operational processes. How will you drive value within the organization as a System Support Specialist? - Troubleshoot and resolve issues as quickly as possible - Coordinate testing related to production issue resolution and afterward develop proactive training related to the issues - Learn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation - Identify and prioritize incidents requiring urgent attention - Determine impacts on workflows and the overall business - Develop detailed functional and technical descriptions of issues - Engage with management and other subject matter experts to gather data on production issues - Drive escalation decisions with vendors and management - Assist with or provide root cause analysis of servicing incidents in a timely manner - Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality - Enhance monitoring tools to capture and diagnose incidents - Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope - Follow feature implementation schedule for monitoring of issues and training purposes - Support ongoing system maintenance work - Build close working relationships with both business, IT staff, and vendor partners What should you already know to be successful as a System Support Specialist? - External candidates require a Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field - Proficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferred - Strong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language - Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness - Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business Employment Requirements: - Work at a desk/in a seated position up to 100% of the workday - Constantly operate a computer and other standard office equipment - Talk and hear to exchange accurate information - Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading - The position does require domestic travel up to two weeks annually - This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm - Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate - This role will participate in an on-call rotation for after-hours support 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Senior Customer Service Manager](https://feeny.ai/job/senior-customer-service-manager-global-lending-services-greenville-cpqhsystrcrw) — Greenville, SC - [Escalations Coordinator](https://feeny.ai/job/escalations-coordinator-global-lending-services-greenville-es6qh801hde6) — Greenville, SC - [Senior Rebates Coordinator](https://feeny.ai/job/senior-rebates-coordinator-global-lending-services-greenville-a88j09jp3k0q) — Greenville, SC - [Loan Processor](https://feeny.ai/job/loan-processor-global-lending-services-greenville-pch26dc3vg63) — Greenville, SC - [Customer Service, Call Center Collections](https://feeny.ai/job/customer-service-call-center-collections-global-lending-services-greenville-d89esyv5h773) — Greenville, SC - [Collections Coordinator](https://feeny.ai/job/collections-coordinator-global-lending-services-greenville-3a5yzhvstkv8) — Greenville, SC - [Customer Service, Collections Coordinator](https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-xvrrh9sd1b09) — Tempe, AZ - [Staff Accountant](https://feeny.ai/job/staff-accountant-global-lending-services-greenville-9ara3432w11d) — Greenville, SC - [Tax Accountant](https://feeny.ai/job/tax-accountant-global-lending-services-greenville-1v4gypcr8j8v) — Greenville, SC - [Quality Assurance Coordinator](https://feeny.ai/job/quality-assurance-coordinator-global-lending-services-greenville-x9srwq1krphq) — Greenville, SC