---
title: 'Systems Administrator I at Hopscotch Primary Care'
canonical: 'https://feeny.ai/job/systems-administrator-i-hopscotch-primary-care-chicago-hexceft00f6m'
type: 'job'
last_seen: '2026-09-04'
---

# Systems Administrator I at Hopscotch Primary Care

- **Company:** Hopscotch Primary Care
- **Location:** Chicago, IL
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/hopscotchprimarycare/jobs/6180769004

## Job description

## About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

## ABOUT THE ROLE

We are looking for a Systems Administrator to join our team at a critical and exciting time for the company. In this role, you will be responsible for ensuring that Hopscotch’s core IT platforms are reliable, well-operated, and continuously improving as the organization scales. You will be trusted to operate independently, lead projects end-to-end, and proactively identify improvements that strengthen clinical operations, service quality, and IT system experience.

## RESPONSIBILITIES

Near-term focus areas for this role will include, but are not limited to:

- Own and support the full lifecycle of core IT systems used across corporate and clinic environments.
- Lifecycle management of all hardware and software.
- Endpoint and server management, configuration, and support.
- Cloud platform and SaaS administration, including licensing and access governance.
- Identity & Access Management (IAM) administration and support across systems.
- Ensure systems are configured to meet security, compliance, and operational standards.
- Ensure the reliability, scalability, and performance of IT infrastructure through proactive improvement and automation.
- Monitor and improve service quality across IT systems and networks using defined metrics (e.g., Availability, performance, incident trends, etc).
- Identify recurring operational issues and drive corrective actions within assigned systems, through change management and improvements.
- Drive infrastructure efficiency and performance within assigned systems, including design, implementation, and ongoing iteration.
- Design and build internal tools and automations to solve operational needs (e.g., AI agents, Foundry pipelines, Azure Playbooks).
- Maintain clear, consistent, and well-documented IT standards that support scale, security, and operational reality.
- Contribute to the creation, review, and implementation of IT policies and procedures.
- Support disaster recovery and business continuity planning, testing, and implementation.
- Ensure system changes are implemented thoughtfully and consistently to reduce variance, risk, and configuration drift.
- Provide high-quality technical support while continuously improving service delivery and user experience.
- Serve as the escalation point for complex or high-impact technical issues.
- Own the quality, accuracy, and usefulness of IT ticket data.
- Use operational signals (ticket trends, response times, failure patterns) to inform prioritization and drive improvements.
- Propose and implement improvements to support workflows based on measured impact and feedback.

## ABOUT YOU:

- Business-oriented with the ability to articulate business needs, scope solutions and clearly communicate value and timing of work.
- Data-informed and decisive - confident making prioritization decisions using a mix of qualitative insights, quantitative data, KPIs and expected business impact.
- A clear and compelling communicator; able to articulate the strategy and value of the tactical roadmap items to audiences ranging from technical peers to executive leadership.
- Self-aware and resilient, able to recognize missteps, learn from execution failures and re-engage with confidence and a bias toward action.
- From a cultural perspective, you are:
- Accountable. You hold a high standard and you expect it from others too.
- Someone who treats mistakes as data. You move fast, name what isn't working, fix it, and carry the lesson forward.
- Customer-obsessed. You build genuine empathy with users, dig into what they actually need, and stay focused on solving real problems.
- A problem-solver, not a finger-pointer. You own challenges alongside your teammates - no blame, no deflection, just shared accountability for finding the way forward.
- A contributor who shapes the answer. You bring your strengths and perspective to every conversation because rigorous debate is how the strongest solutions get built.
- Comfortable with uncertainty. The plan will change and the priorities will shift - you make smart calls with what you have and course-correct with good judgement when things evolve.

## QUALIFICATIONS:

- 2+ years of IT / Helpdesk / system administration experience
- Bachelor’s degree (computer science, engineering or technical discipline)
- A degree is not required; we heavily encourage you to apply regardless of college experience.
- Experience in maintaining troubleshooting a wide variety of systems and networks.

Preferred:

- Experience with Identity & Endpoint management for both Mac and Windows.
- Experience with Network management and tooling (e.g., VLAN/WLAN)
- Experience with cybersecurity principles (CIA)
- Experience with AI tooling such as Claude (Code), ChatGPT (Codex), and/or similar tools.
- Comp TIA
- Network+ Certification
- Security + Certification

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team.  You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Hopscotch Primary Care

## Company Overview
- **One-liner**: Hopscotch Primary Care delivers advanced, value-based primary care to seniors in rural communities, with a focus on Medicare and Medicare Advantage patients.
- **Entity Type**: Private (Series C, 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2021
- **Founders**: Not publicly available (company founded as Hopscotch Healthcare, Inc.)

## Core Business
- **Primary industry**: Healthcare – Senior Primary Care (value-based, rural-focused)
- **Target customers**: Seniors (Medicare, Medicare Advantage, Medicare/Medicaid) in rural communities
- **Mission**: “Transform lives in rural communities through accessible and proactive value-based care” [hellohopscotch.com](https://hellohopscotch.com/)

## Products & Services
- **[Advanced Primary Care Clinics]**: In-person clinics offering comprehensive, team-based primary care with intentionally small patient panels, extended appointment times, and a full care team (physicians, nurse practitioners, care managers, behavioral health). Model is value-based, aiming to improve health outcomes while reducing costs.
- **[Remote/Telehealth Support]**: Care management and patient engagement extends beyond clinic walls; includes remote monitoring and community outreach.
- **[Medicare/Medicaid Navigation]**: Support for patients enrolling in and utilizing Medicare, Medicare Advantage, and dual-eligible plans.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – **$100M** (as of June 2024) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
- **Notable Investors/Partners**: 
  - Series C (June 2024): $50M from 1 investor (per LinkedIn) or 7 investors (conflicting reports)
  - Prior Private Equity Round (2023): 1 investor
  - The National Health Service Corps (NHSC) – clinics qualify for loan repayment programs [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Growth Signals**: 
  - Headcount grew 13.9% YoY (88 employees, +14) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Active job postings increased 44% YoY (36 open roles) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - New C-suite appointments in 2024-2025: CEO Tim Gronniger, CMO Aditi Mallick, CFO Ashley White [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Serving “thousands of patients” in rural communities, with presence in North Carolina, Illinois, and expanding [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)

## Competitive Advantages
- **Rural Focus**: Dedicated exclusively to rural underserved communities, a segment often neglected by larger health systems.
- **Value-Based Care Model**: Aligned incentives for patient outcomes rather than volume; small panels allow deeper relationships.
- **Full Care Team**: Multi-disciplinary teams (physicians, NPs, social workers, care managers) providing wrap-around support.
- **Technology-Enabled**: Internal product and engineering team building custom tools for care coordination and patient engagement.

## Strategic Focus
- Geographic expansion in rural markets (hiring across North Carolina, Western NC, Illinois).
- Scaling the value-based model to serve more Medicare and dual-eligible seniors.
- Investing in technology platform (Senior Manager, Product Management role listed) to support care delivery.
- Strengthening partnerships with local health systems, community organizations, and NHSC.

## Why Work Here
- **Mission-Driven**: Employees directly impact health outcomes for underserved senior populations in rural America.
- **Culture**: Values include “Patient First, Team Always,” “Make Every Moment Count,” “Rise to the Challenge,” and “Data, Insight, Action” [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Work Arrangement**: Mix of in-clinic (North Carolina, Illinois) and remote roles (Central Team, Data/Engineering roles, Clinical Innovation Fellow) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)
- **Benefits**: Competitive and equitable compensation, medical/dental/vision, 401k matching, HSA/FSA, PTO, Employee Assistance Programs, professional development, NHSC loan repayment eligibility [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Diversity & Inclusion**: Stated commitment to building diverse teams and inclusive communities; encourages applications regardless of race, gender, age, disability, etc. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Recognition**: Awarded 2024 OnCon Icon Award for Top 100 Talent Acquisition Teams [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Engineering/Product Culture**: In-house Product and Engineering team building healthcare technology; Senior Manager, Product Management role is remote.

## Sources
1. [hellohopscotch.com](https://hellohopscotch.com/) – Main site, mission, who we serve
2. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/) – Careers overview, values, NHSC, award
3. [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/) – Benefits, culture, roles
4. [job-boards.greenhouse.io/hopscotchprimarycare](http://job-boards.greenhouse.io/hopscotchprimarycare) – Open job listings, patient count, tech stack
5. [linkedin.com/company/hellohopscotch](https://www.linkedin.com/company/hellohopscotch) – Company details, funding, headcount, recent departures, news

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