---
title: 'Systems & Data Specialist at Puffco'
canonical: 'https://feeny.ai/job/systems-data-specialist-puffco-los-angeles-03menrr026an'
type: 'job'
last_seen: '2026-09-08'
---

# Systems & Data Specialist at Puffco

- **Company:** Puffco
- **Location:** Los Angeles, CA
- **Posted:** 2026-05-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/puffco/jobs/4680424006

## Job description

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Who Are You:

We are seeking a technically sharp and process-oriented Systems & Data Specialist to own the backbone of how our customer support team operates. This role sits at the intersection of Customer Support operations and technical infrastructure.

You’ll partner closely with the VP of Customer Support and the Director of Data Engineering to deliver high-impact automations and infrastructure and enable high quality customer support data.

What’s The Role About:

Platform Logic

- Own the day-to-day health of Zendesk, including triggers, automations, and complex macros
- Ensure customer support form submissions route into Zendesk as properly structured tickets, with the right fields, tags, and assignee logic applied
- Architect and maintain routing logic, SLA policies, and ticket workflows that keep the support queue operating efficiently
- Audit and continuously improve platform configuration to eliminate friction for agents and customers alike
- Document systems thoroughly so institutional knowledge lives in the organization

System Integrations

- Ensure seamless data flow between Zendesk and our CRM, proactively identifying and resolving sync issues
- Build and maintain webhooks and API-based connections that tie our support stack together
- Partner with the broader tech team to scope and implement integrations as our tooling evolves
- Monitor integration health and own incident response when the pipeline breaks

AI Enablement

- Lead the setup, training, and ongoing optimization of the Zendesk AI agent as the organization's capability matures
- Define intent taxonomy and conversation flows that reflect how our customers actually communicate
- Analyze deflection rates, CSAT, and resolution data to tune AI performance over time

Required Qualifications

- 2+ years of hands-on Customer Support platform administration, including triggers, automations, views, and macros
- Working knowledge of APIs and webhooks; you've connected systems before and understand how data moves between them
- Experience maintaining or building CRM integrations in a support context
- Strong documentation habits and a systematic approach to troubleshooting
- Comfortable operating independently and managing competing priorities in a fast-moving environment
- Clear communicator who can translate technical concepts for non-technical stakeholders

## Nice to Have

- Experience with low-code automation platforms (Zapier, Workato, or similar)
- Familiarity with scripting or basic coding (JavaScript, Python)
- Prior exposure to AI agent platforms or chatbot tooling (Zendesk AI, OpenAI, or similar)
- Background in e-commerce, DTC, or consumer product support environments
- Experience working within or alongside an engineering team

This hybrid role is based out of our Los Angeles HQ and requires in office work 2 days per week.

The compensation range for this role is $75,000 - $85,000 for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset.

Perks and Benefits:

- Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
- Friendly office in LA Center Studios with a fun casual and comfortable work environment
- Snacks, lunches, retreats, and SO much more!

## EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

## HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

## About Puffco

## Company Overview
- **One-liner**: Puffco designs and manufactures premium, technology-driven vaporizers and consumption devices for cannabis concentrates, aiming to elevate the user experience through innovation and design.
- **Entity Type**: Private (Funded stage: Not disclosed)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2013
- **Founders**: Roger Volodarsky

## Core Business
- **Primary industry/industries**: Consumer Electronics, Cannabis Technology
- **Target customers**: B2C (cannabis concentrate users, enthusiasts, and consumers) and B2B (retail partners and dispensaries).
- **Mission or purpose statement**: "To create the best possible platform for cannabis consumption through innovative products that give our customers the fullest possible cannabis experience." They also aim to "evolve the cannabis consumption experience" and "break the stigma, lift the oppressed, and provide access to a higher state of mind, body, and soul." [puffco.com](https://www.puffco.com/pages/about-us)

## Products & Services
- **[Puffco Peak & Peak Pro]**: A flagship, portable, smart e-rig for concentrates. The Peak Pro offers connected, precise temperature control for a full-spectrum experience. (Hardware/Consumer Electronics)
- **[Puffco Plus]**: An award-winning, portable vaporizer pen for concentrates. (Hardware/Consumer Electronics)
- **[Puffco Proxy]**: A portable, modular, and artistic vaporizer designed for versatility and style. (Hardware/Consumer Electronics)
- **[Puffco Pivot]**: A pen-style, pocket-sized device for on-the-go concentrate consumption. (Hardware/Consumer Electronics)
- **Accessories & Parts**: A wide range of replacement chambers, glass attachments, carrying cases, and cleaning tools for their devices.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Estimated annual revenue of **USD $5.3 million** (according to LinkedIn data). [linkedin.com](https://www.linkedin.com/company/puffco)
- **Notable Investors/Partners**: Not publicly disclosed. The company is privately held and appears to be founder-led.
- **Growth Signals**: 
    - **Headcount growth**: Grew from ~81 to 93 employees over the past year (+14.8% yearly growth). [linkedin.com](https://www.linkedin.com/company/puffco)
    - **Web traffic growth**: Monthly website visits have grown significantly, with a yearly increase of +70.5%. [linkedin.com](https://www.linkedin.com/company/puffco)
    - **Award-winning**: Products have won numerous industry and technology awards.
    - **Industry Recognition**: Listed by *MG Magazine* as one of the 50 best companies to work for in cannabis. [greenhouse.io](http://job-boards.greenhouse.io/puffco)

## Competitive Advantages
- **First-Mover & Brand Dominance**: Puffco is widely considered the market leader and pioneer in the premium, tech-focused concentrate vaporizer space, having set the industry standard for portable e-rigs.
- **Design & Engineering Moat**: The company has a strong focus on industrial design and engineering, differentiating itself from competitors by eliminating toxins (fibrous wicks, glues, plastics in airpath) and focusing on flavor and safety. [puffco.com](https://www.puffco.com/pages/about-us)
- **Strong Community & Culture**: They have built a loyal, cult-like following within the cannabis community. Their "The High Road" philosophy emphasizes designing for the community they are a part of.
- **Patent Portfolio**: The company holds patents for its technology, protecting its innovations in vaporization. [puffco.com](https://www.puffco.com/pages/about-us)

## Strategic Focus
- **Innovation & Product Development**: Continually pushing the boundaries of concentrate consumption with new product development (e.g., Pivot, Proxy) and iterative improvements on existing platforms (Peak Pro).
- **Brand Expansion & Retail Growth**: Growing their presence in retail channels and expanding their direct-to-consumer (DTC) sales. The recent hires for "Sr. Retail Marketing Manager" and "Outside Sales Specialist" indicate a focus on retail and B2B sales. [greenhouse.io](http://job-boards.greenhouse.io/puffco)
- **Digital & Customer Experience**: Improving the digital customer journey through UI/UX web design and a dedicated Customer Service team.
- **Global Reach**: Operating in 5 countries (USA, China, Spain, Taiwan, Canada), indicating a strategy for international market penetration. [linkedin.com](https://www.linkedin.com/company/puffco)

## Why Work Here
- **Culture**: The company emphasizes a mission-driven, warm, and unique team culture that is "laser-focused on working together to realize the company’s mission." They are recognized as a top workplace in the cannabis industry. [greenhouse.io](http://job-boards.greenhouse.io/puffco) [puffco.com](https://www.puffco.com/pages/about-us)
- **Work Model**: Primarily **in-office** (OnSite). Employees work from physical offices in Los Angeles, CA. [builtin.com](https://builtin.com/company/puffco)
- **Engineering & Design Focus**: The company values "design, technology, and engineering" at its core. Roles like Industrial Designer, UI/UX Web Designer, and Director of R&D highlight a strong creative and technical environment. [greenhouse.io](http://job-boards.greenhouse.io/puffco)
- **Impact**: Employees have the opportunity to work on a category-defining product that is mainstreaming cannabis enjoyment for a passionate user base.
- **Recent Job Postings**: Open roles include FP&A Manager, Creator Manager, Sr. Retail Marketing Manager, UI/UX Web Designer, and Industrial Designer. [greenhouse.io](http://job-boards.greenhouse.io/puffco)

## Sources
1. [Puffco Official Website](https://www.puffco.com/)
2. [Puffco About Us Page](https://www.puffco.com/pages/about-us)
3. [Puffco Careers Page (Greenhouse)](http://job-boards.greenhouse.io/puffco)
4. [Puffco LinkedIn Company Page](https://www.linkedin.com/company/puffco)
5. [Built In Los Angeles - Puffco Company Profile](https://builtin.com/company/puffco)

## Other roles at Puffco

- [Inventory Planning & Operations Manager](https://feeny.ai/job/inventory-planning-operations-manager-puffco-los-angeles-79ch6088ayvt) — Los Angeles, CA
- [Sr. Retail Marketing Manager](https://feeny.ai/job/sr-retail-marketing-manager-puffco-los-angeles-7jy4thj3qwbx) — Los Angeles, CA
- [Document Control Specialist](https://feeny.ai/job/document-control-specialist-puffco-los-angeles-rnf3ghspt5sv) — Los Angeles, CA
- [Outside Sales Specialist](https://feeny.ai/job/outside-sales-specialist-puffco-philadelphia-b0bmn322xtjb) — Philadelphia, PA
- [Senior Graphic Designer](https://feeny.ai/job/senior-graphic-designer-puffco-los-angeles-7cb24nqp00ca) — Los Angeles, CA