---
title: 'Systems Engineer at Expel'
canonical: 'https://feeny.ai/job/systems-engineer-expel-herndon-nmjpwq9pdfyr'
type: 'job'
last_seen: '2026-09-09'
---

# Systems Engineer at Expel

- **Company:** Expel
- **Location:** Herndon, VA
- **Compensation:** $94k–$136k
- **Work type:** remote
- **Posted:** 2026-08-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://expel.com/about/career-listing/8718708002?gh_jid=8718708002

## Job description

Are you looking for a role where you're critical to every part of the business? Do you want to help ensure that our teams deliver software so that our analysts can deliver service to our customers? How about being a crucial part of making sure our internal teams operate efficiently?

You're not afraid of new technology. In fact, you love diving in and figuring out how it works. Whether it's a successful launch or a few bumps in the road, you're always up for a challenge. Balancing multiple projects at once is no easy feat, but when everything clicks into place, there's nothing quite like that sense of satisfaction.

The best part of the job? Seeing someone use a capability you've built and hearing them exclaim, "Wow, I can't believe how easy that was." You care about the success of your colleagues and take pride in helping them achieve it.

As a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.

In this role, you'll keep Expel's IT infrastructure and services secure and highly available, from our cloud platforms all the way down to the equipment in our conference rooms. You'll manage access across the employee lifecycle, own large cross-functional projects from beginning to end, and take manual work out of how we operate before anyone feels the friction. It's based onsite at our Herndon, Virginia headquarters, so you'll also be the person who makes sure the technology people walk up and touch works exactly like it should.

If you're up for the challenge, we want to hear from you!

What Expel Can Do For You

- Provide the autonomy to define problems and propose solutions.
- Deliver never-ending opportunities to tackle business problems.
- Give you real ownership of large cross-functional projects, end to end.
- Surround you with a team of problem solvers.
- Ensure you get support, mentoring, and feedback to make you successful.

## What You Can Do For Expel

- Manage and maintain IT systems in a cloud first environment.
- Provide friendly and unflappable technical support.
- Make sure new hires have the accounts, access, and hardware they need on day one, and that access goes away promptly when people leave.
- Be the point of contact for the systems and services you own.
- Own large cross-functional projects from beginning to end.
- Collaborate with multi-functional teams to identify integration issues, solve errors, and optimize performance.
- Proactively find opportunities for improvement and build automations that streamline operations and reduce manual work.
- Apply AI tooling, like Claude and Gemini, to accelerate day-to-day work.
- Manage IT-owned technology at Expel's HQ, including network equipment, conference room and AV equipment, kiosk computers, and other shared-space systems.
- Keep people in the loop on service disruptions and changes.
- Work alongside our security team to protect our information.
- Contribute to the team's roadmap and work in two week sprints against quarterly and yearly goals.
- Build and routinely update documentation on automations, configurations, and operating procedures.

## What You Should Bring With You

- Proficiency managing core enterprise SaaS products such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, and Microsoft 365.
- Experience automating tasks and integrating systems using platforms like Workato, Okta Workflows, or Microsoft Power Automate.
- Experience with AI platforms like Anthropic Claude and Google Gemini, including prompt engineering and connecting systems through emerging standards like the Model Context Protocol (MCP).
- Knowledge of concepts like SAML, OIDC, SCIM, REST APIs, webhooks, JWT, and OAuth 2.0.
- Knowledge of programming and scripting languages like Python, Bash, PowerShell, and Ruby.
- macOS and Windows operating system administration skills, including experience with MDMs like Jamf and Intune.
- Familiarity with conference room AV and shared-space technology, like Zoom Rooms and Neat devices.
- Knowledge of Cisco Meraki and basic networking concepts like VLANs, DNS, DHCP, and wireless networking.
- Strong project management skills, especially on large cross-functional projects.
- Capacity to balance a mix of urgent, interrupt-driven tasks and project-level work.
- Excellent customer service and communication skills, written and verbal, with a habit of treating colleagues like customers.
- Adept at translating technical concepts and communicating to non-technical audiences.
- Outstanding problem solving abilities, with a desire to get to the root of sophisticated issues.
- Well-versed in IT operations best practices.
- 5+ years of professional experience with IT, 2+ of which were in an engineering or sysadmin capacity.
- A college degree or credible panache.

Additional Notes

This is an onsite, in-person role working out of our headquarters in Herndon, Virginia. Individuals must be located within the Washington D.C. metropolitan area.

The base salary range for this role is between $93,900 USD and $136,200 USD + bonus eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $105,000 and $125,000 based on experience, skills, and market data.

You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Onsite Salary Range $93,900—$136,200 USD

## About Expel

## Company Overview
- **One-liner**: Expel provides managed detection and response (MDR) security services, combining practitioner-led human analysts with AI augmentation to deliver rapid, transparent threat remediation.
- **Entity Type**: Private (late-stage, unicorn status reached in November 2021)
- **Headquarters**: Not explicitly stated in provided sources (publicly known as Herndon, Virginia, USA)
- **Founded**: 2016
- **Founders**: Dave Merkel

## Core Business
- **Primary industry/industries**: Cybersecurity, Managed Detection and Response (MDR)
- **Target customers**: B2B – enterprise and SMB organizations seeking outsourced security operations
- **Mission or purpose statement**: “To evolve security operations through practitioner-led, AI-augmented solutions that adapt to our customers, integrate easily, and prove value with measurable outcomes”

## Products & Services
- **Expel Managed Detection and Response (MDR)**: 24×7 monitoring and response using clients’ existing security tools, with direct access to human analysts via Slack or Teams. Achieves a 14-minute mean time to remediate.  
- **Ruxie AI**: Agentic AI models that work across the full threat lifecycle, accelerating analyst decision-making without replacing human judgment.  
- **Expel Workbench™**: A transparency portal providing real-time visibility into every alert, investigation, and action taken by the SOC.  
- **Managed Phishing Service**: Dedicated phishing detection and response (launched October 2020).  
- **Partner Program**: Relaunched in September 2023 with a new partner portal and program structure.

## Market Standing
- **Valuation/Market Cap**: $1B+ unicorn valuation (as of November 2021).  
- **Key Metric**: Annual revenue not publicly disclosed; total funding amount not specified in provided sources.  
- **Notable Investors/Partners**: Not specified in the provided search results.  
- **Growth Signals**:  
  - Named a Leader in Forrester Wave™: MDR Services, Q1 2025 (5/5 in 15 of 21 criteria).  
  - Five consecutive years on Deloitte’s Technology Fast 500 Rankings.  
  - Expanded into EMEA (October 2022).  
  - 90% reduction in investigation volume and 50% improvement in recovery time for a customer.  
  - Recognized on multiple Great Place to Work® lists in 2023.

## Competitive Advantages
- **AI‑intentional MDR**: Ruxie AI augments human analysts across the entire threat lifecycle, delivering speed (14-minute MTTR) without sacrificing accuracy.
- **Full transparency**: Expel Workbench gives customers real-time visibility into every alert and action – “go ahead; check our work.”
- **Practitioner‑led approach**: Founded by industry veterans who were “fed up with MDR” noise and hidden metrics.
- **Vendor‑agnostic integration**: Works with the security tools customers already own, minimizing disruption.
- **Measurable outcomes**: Publishes verified results (e.g., 64% MTTR improvement for one customer).

## Strategic Focus
- **Agentic MDR**: Deepening AI capabilities to automate where it counts while keeping humans in the loop.
- **Global expansion**: Growing presence in EMEA and building out partner channels.
- **Continuous improvement**: Culture of “everything must get a little bit better the next time” and “measure what matters.”

## Why Work Here
- **Culture**: Values include “intentionally transparent,” “get it done. do it together,” “treat people like people,” and “improve continuously.” Employee Resource Groups (BOLD for Black Expletives, WE for women, Treehouse for LGBTQ+, and Connection for mental well-being).
- **Work flexibility**: “Flexible work hours and locations” – start early, stay late, step away; remote-friendly environment.
- **Benefits**: 24 weeks parental leave, unlimited vacation (with encouragement to actually take it), 401(k) 100% match up to 3%, 100% medical deductible coverage, one paid conference per year, and group life/income protection (UK/Ireland roles).
- **Recognition**: 99% of employees say management is honest and ethical, 99% felt welcome on joining, and 98% are proud to tell others they work there. Great Place to Work® certifications include Fortune Best Workplaces for Women (#12, 2023), Best Workplaces in Technology (#8, 2023), and Best Medium Workplaces (#15, 2023).

## Sources
1. [expel.com](https://expel.com/about/) – Company overview, mission, history, leadership
2. [expel.com](https://expel.com/) – Product details, MDR capabilities, Forrester recognition
3. [expel.com](https://expel.com/about/careers/) – Career page, values, benefits, interview process
4. [expel.com](https://expel.com/about/eid/) – Equity, inclusion & diversity, ERGs
5. [expel.com](https://expel.com/blog/what-makes-expel-a-great-place-to-work/) – Great Place to Work awards and employee survey results

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