--- title: 'Systems Operations Engineer at The Trade Desk' canonical: 'https://feeny.ai/job/systems-operations-engineer-the-trade-desk-chicago-symrykqaeh5b' type: 'job' last_seen: '2026-09-07' --- # Systems Operations Engineer at The Trade Desk - **Company:** The Trade Desk - **Location:** Chicago, IL / New York, NY / Toronto, Canada - **Compensation:** $64k–$118k - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/thetradedesk/jobs/5216366007 ## Job description The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. ## What You'll Do - Act as a technical expert and advisor to more junior Systems Operations Engineers - At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed - Work collaboratively with development teams to facilitate issue remediation - Manage remediation task workflow - Proactively update and improve Systems Operations documentation and runbooks - Increase the effectiveness of the incident response process by defining and measuring relevant metrics - There may be periodic weekend coverage requirements ## Who We are Looking For - Undergraduate degree or relevant substitute experience - 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting The Systems Operations Engineer will either possess or be excited to learn a number of skills... Technical Proficiency: - Understanding of large-scale distributed system architectures (e.g., databases, web services, application services). - Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios). - Ability to configure and fine-tune alerts. - Proficiency or ability to learn programming languages including SQL, Python, C# to automate repetitive tasks. ## Who We Are At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we have established a global Systems Operations team. This team's core mission is to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to play a critical role in this next evolution of our on-call experience. Incident Management and Troubleshooting: - Ability to prioritize and manage incidents based on severity, with a focus on customer impact. - Ability to remain calm under pressure and quickly diagnose issues. - Understanding of system logs, metrics, telemetry. Communication Skills: - Ability to communicate effectively with stakeholders during an incident. - Clear and concise documentation skills. - Ability to maintain and update troubleshooting guides (TSGs) and operational documentation. - Ability to translate complex technical issues and platform outages to non-technical stakeholders. In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location.  All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year.  Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click [here](https://careers.thetradedesk.com/us/en) to learn more. Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $64,100—$117,500 USD As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. Please reach out to us at accommodations@​thetradedesk.​com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions. ## About The Trade Desk ## Company Overview - **One-liner**: The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, empowering brands and agencies to plan, launch, and optimize programmatic campaigns across all channels with precision and transparency. - **Entity Type**: Public (NYSE: TTD) - **Headquarters**: Ventura, California, USA - **Founded**: Not publicly available (commonly 2009, but not verified in provided sources) - **Founders**: Jeff Green (Chairman, CEO, and Founder) ## Core Business - **Primary industry**: Programmatic digital advertising technology (AdTech) - **Target customers**: B2B – advertising agencies, trading desks, brands, and marketers - **Mission**: To power relevant advertising by providing an independent, transparent media buying platform for the open internet, fostering a healthier global advertising ecosystem. ## Products & Services - **Demand-Side Platform (DSP)**: The core self-service, cloud-based platform for creating, activating, optimizing, and analyzing programmatic campaigns across display, video, connected TV (CTV), audio, and native formats. - **Koa™**: Proprietary artificial intelligence that enhances decisioning, extends audience reach, and improves spend efficiency. - **Planner**: A comprehensive tool for developing data-driven media plans using audience insights to accelerate campaign performance from the start. - **Data Management Platform (DMP)**: A unified solution for onboarding and managing advertiser data, purchasing third-party data, and customizing audience models for activation. - **Enterprise APIs**: A complete toolkit for building customized omnichannel bidding platforms. - **Publisher Management Platform**: Flexible, centralized solution for managing first-party direct deals and accessing a robust third-party deal library. - **OpenPath**: A direct supply path that gives advertisers access to inventory with fewer intermediaries and publishers transparency into advertiser willingness to pay. - **Unified ID 2.0 (UID2)**: An open-source, privacy-centric identity framework designed to provide holistic targeting and measurement without reliance on third-party cookies. ## Market Standing - **Valuation/Market Cap**: Not disclosed in sources (publicly traded; latest figures available on investors.thetradedesk.com) - **Key Metric**: Nearly 4,000 employees across more than 30 offices worldwide; 95% client retention rate for the past 12 years. - **Notable Investors/Partners**: Public company with institutional and retail investors; partners include hundreds of data, inventory, and publisher partners (specific names not listed in sources). - **Growth Signals**: Consistently named to Fortune 100 Fastest-Growing Companies (2021, 2025), TIME America’s Growth Leaders (2026), Forbes America’s Most Successful Mid-Cap Companies (2026); expanded to over 30 offices across Americas, EMEA, and APAC; continuous innovation in identity (UID2) and AI (Koa). ## Competitive Advantages - **Independence**: Not owned or controlled by a walled-garden platform (e.g., Google, Amazon), giving clients objective, transparent media buying. - **Open Internet Focus**: Committed to supporting quality journalism and premium content outside of social media and search. - **Identity Solutions**: Pioneered Unified ID 2.0, a privacy-centric alternative to third-party cookies that is widely adopted across the ecosystem. - **AI-Powered Optimization**: Koa AI leverages real-time data and machine learning to improve campaign outcomes. - **Best-in-Class Brand Safety**: Comprehensive fraud detection, safety partnerships, and a dedicated Marketplace Quality team ensure ad placements are secure. ## Strategic Focus - Continuing to lead the shift of advertising budgets from walled gardens to the open internet, especially in Connected TV and audio. - Advancing privacy-compliant identity and measurement frameworks (UID2, OpenPath) to replace third-party cookies. - Expanding global footprint and deepening partnerships with data, inventory, and publisher partners. - Investing in AI and automation (Koa) to deliver more efficient and effective campaign performance. ## Why Work Here - **Culture & Values**: The company emphasizes an entrepreneurial spirit, growth mindset, and inclusion and belonging. Curiosity is rewarded, and employees are encouraged to own their work and learn from mistakes. - **Impact**: Employees work with the world’s biggest brands and have the opportunity to shape the future of advertising. With a 95% client retention rate, the platform is industry-defining. - **Perks & Benefits**: Wide range of perks and benefits offered globally (details available on careers page); recognized as a Great Place to Work in multiple countries (USA, UK, Canada, Germany, etc.). - **Awards**: Listed on Newsweek’s America’s Greatest Workplaces (2025), Fortune Best Workplaces in Technology (2023), and U.S. News & World Report Best Company to Work For (2024). - **Work Environment**: Offices in over 30 locations across the Americas, EMEA, and APAC; roles span engineering, data science, product management, sales, and more. (Remote/hybrid policy not explicitly stated in sources.) ## Sources 1. [thetradedesk.com](https://www.thetradedesk.com/about-us) 2. [careers.thetradedesk.com](https://careers.thetradedesk.com/) 3. [careers.thetradedesk.com (jobs)](https://careers.thetradedesk.com/jobs) 4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/thetradedesk) 5. [TTD Corporate Fact Sheet (PDF)](https://assets.thetradedesk.com/assets/documents/TTD-Corporate-Fact-Sheet.pdf) ## Other roles at The Trade Desk - [Trading Specialist](https://feeny.ai/job/trading-specialist-the-trade-desk-chicago-64hrdk1wfd8a) — Chicago, IL - [Associate Product Manager](https://feeny.ai/job/associate-product-manager-the-trade-desk-san-francisco-w1sfmbys7j8n) — San Francisco, CA - [Principal Design Researcher](https://feeny.ai/job/principal-design-researcher-the-trade-desk-san-francisco-rx53aq0f7bq6) — San Francisco, CA - [Director, Client Services](https://feeny.ai/job/director-client-services-the-trade-desk-hong-kong-7djwkybz4xnd) — Hong Kong - [Senior Accountant](https://feeny.ai/job/senior-accountant-the-trade-desk-ventura-a0vn08bwaq5g) — Ventura, CA - [Staff Android Platform Engineer, VenturaOS](https://feeny.ai/job/staff-android-platform-engineer-venturaos-the-trade-desk-san-jose-mbceaxh3ahjj) — San Jose, CA - [Sr Director, Business Development APAC](https://feeny.ai/job/sr-director-business-development-apac-the-trade-desk-singapore-39by1h6b2735) — Singapore - [Director, Data Partnerships (Measurement)](https://feeny.ai/job/director-data-partnerships-measurement-the-trade-desk-denver-y62tpjqshmm4) — Denver, CO / New York, NY - [Senior Account Executive (CPG)](https://feeny.ai/job/senior-account-executive-cpg-the-trade-desk-new-york-cqd1g7h2v86a) — New York, NY - [Platform Support Coordinator](https://feeny.ai/job/platform-support-coordinator-the-trade-desk-london-vzkdf0t7r9hy) — London, United Kingdom