--- title: 'Systems Operations Support Analyst at Hungryroot' canonical: 'https://feeny.ai/job/systems-operations-support-analyst-hungryroot-remote-c9jbr8bjnev1' type: 'job' last_seen: '2026-09-14' --- # Systems Operations Support Analyst at Hungryroot - **Company:** Hungryroot - **Location:** Remote - **Work type:** remote - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/hungryroot/jobs/6145795004 ## Job description ## About Us Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family. It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable. Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat. ## About the Role We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly. During your shift, you'll often be the primary engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, APIs, and application code before escalating when necessary. The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate complex technical issues clearly and concisely in English. The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. You can work remotely anywhere in the US. For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it will transition to the on-call hours (3pm-11pm EST). ## Responsibilities Production Support & Monitoring - Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours - Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours. - Respond to production alerts and operational support requests with urgency. - Identify, triage, troubleshoot, and resolve production issues using established runbooks. Incident Investigation - Investigate issues across application logs, databases, APIs, and code to determine root cause. - Perform debugging and log analysis to quickly isolate failures. - Document findings and resolutions to improve future incident response. Escalation Management - Independently resolve low-to-medium complexity incidents. - Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing: - issue summary - impact assessment - root cause (if known) - troubleshooting performed - recommended next steps Engineering Support - Develop and maintain small Python scripts and automation tools. - Support low-risk enhancements and bug fixes within fulfillment applications. - Perform routine system maintenance, cleanup, and technical debt work. Continuous Improvement - - Improve operational runbooks and support documentation. - Identify recurring operational issues and recommend long-term fixes. - Partner with engineering teams to improve system reliability and monitoring. ## Qualifications - 2+ years of experience in software engineering or systems support (WMS/OMS etc) - Experience supporting fulfillment, warehouse, & supply chain systems and processes - Intermediate Python proficiency - Intermediate SQL skills for investigation and data analysis - Experience working with JSON APIs - Experience troubleshooting production applications - Ability to investigate issues using logs, databases, and application code - Strong analytical and critical-thinking skills - Excellent written and verbal English communication - Experience using Jira, Confluence, or similar collaboration tools Nice to Haves - Experience with Docker - Experience with monitoring and alerting platforms - Familiarity with CI/CD pipelines - Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.) ## Perks & Benefits - Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide! - Equity - Unlimited vacation policy - Universal paid parental leave - Monthly Hungryroot credit for delicious, healthy groceries - Comprehensive health, vision, dental, and life insurance - 401k with Company Match - A work from home stipend to support your initial home-office setup Expected Pay Range $85,000 - $100,000 ## #LI-REMOTE The employer will not sponsor applicants for work visas. Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class. ## About Hungryroot ## Company Overview - **One-liner**: Hungryroot uses AI to personalize grocery, meal kit, and supplement deliveries, making healthy eating effortless. - **Entity Type**: Private (funded; $75.4M total funding) - **Headquarters**: New York, New York, United States - **Founded**: 2015 - **Founders**: Not publicly disclosed in search results ## Core Business - **Primary industry**: Food & Beverage Services / Food Delivery - **Target customers**: B2C – health-conscious consumers, individuals with dietary preferences (gluten-free, high-protein, vegetarian, etc.), and busy households looking to save time on meal planning and grocery shopping. - **Mission statement**: “To build the most consumer-centric food and wellness company to ever exist” – acting as a personal assistant for healthy living by tailoring groceries, recipes, and supplements to each customer’s goals, lifestyle, and budget. [hungryroot.com](https://www.hungryroot.com/) ## Products & Services - **Personalized Grocery & Meal Kit Delivery**: Customers complete a profile covering diet, health goals, and budget; Hungryroot curates a weekly box of groceries, easy recipes, and free gifts. Combines the convenience of a meal kit with the variety of a grocery store. [hungryroot.com](https://www.hungryroot.com/) - **Supplements**: Essential supplements (e.g., anti-inflammatory, gut-friendly) offered alongside food items. - **AI-Powered Recommendation Engine**: The core technology that personalizes every delivery based on individual preferences, aiming to save customers an average of 3 hours per week and over $200 compared to takeout. [hungryroot.com](https://www.hungryroot.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of **$161.5M** (as of latest data on LinkedIn) [linkedin.com](https://www.linkedin.com/company/hungryroot) - **Total Funding**: **$75.4M** across 5 rounds, including seed (2015), Series A (2016, 2017), Series B (2018 led by Lightspeed Venture Partners), and a venture round in 2022. [linkedin.com](https://www.linkedin.com/company/hungryroot) - **Notable Investors/Partners**: **Lightspeed Venture Partners** (led multiple rounds) [linkedin.com](https://www.linkedin.com/company/hungryroot) - **Growth Signals**: - Headcount grew **53% YoY** to 176 employees (as of mid-2026). [linkedin.com](https://www.linkedin.com/company/hungryroot) - 14M+ deliveries completed; 4.8 average TrustPilot rating; 90% of surveyed customers reported improved health. [hungryroot.com](https://www.hungryroot.com/) - Remote-first company with talent across 28+ states. [hungryroot.com](https://www.hungryroot.com/careers/) ## Competitive Advantages - **AI‑First Personalization**: The entire shopping experience is algorithm‑driven, adapting to each customer’s dietary needs, budget, and goals – a moat that competitors like HelloFresh or Blue Apron have been slower to match at scale. - **Hybrid Model**: Combines the flexibility of grocery delivery (choose individual items) with the simplicity of meal kits (recipes included), reducing food waste and increasing customer satisfaction. - **Customer‑Obsessed Metrics**: Claims an average of 3 hours saved per week and $200 saved vs. takeout, backed by customer surveys. [hungryroot.com](https://www.hungryroot.com/) - **Strong Brand Trust**: 4.8 stars on TrustPilot and high customer retention signals (free gift every delivery, easy pause/cancel). [hungryroot.com](https://www.hungryroot.com/) ## Strategic Focus - **Scale Personalization**: Continued investment in AI and data science (see job postings for Senior Data Scientist, Senior Software Engineer, Platform). [greenhouse.io](https://job-boards.greenhouse.io/hungryroot/jobs/5978366004) - **Expand Product Categories**: Adding supplements and targeting specific health needs (anti‑inflammatory, gut‑friendly, high protein) to broaden the customer base. - **Operational Efficiency**: Hiring for fulfillment and operations roles (e.g., Operations Manager in Hiram, Georgia) to support national growth while maintaining a remote‑first engineering culture. [greenhouse.io](https://job-boards.greenhouse.io/hungryroot/jobs/5978366004) - **International Talent**: Presence in Colombia, Poland, and India suggests a global hiring strategy for tech and operations. [linkedin.com](https://www.linkedin.com/company/hungryroot) ## Why Work Here - **Remote‑First Culture**: Employees work from home across 28+ states; intentional in‑person gatherings (“Camp”) foster connection. [hungryroot.com](https://www.hungryroot.com/careers/) - **People‑First Values**: Free groceries delivered to your door, real growth opportunities, and a transparent, ownership‑driven environment. [hungryroot.com](https://www.hungryroot.com/careers/) - **Impact‑Driven Work**: Engineers see direct impact – e.g., funnel experiments that drove a 20% YoY lift in acquisition. [hungryroot.com](https://www.hungryroot.com/careers/) - **Strong Employer Rating**: 4.2/5 on LinkedIn (68 reviews), with high marks for Culture (4.2) and Career Development (4.1). [linkedin.com](https://www.linkedin.com/company/hungryroot) - **Open Roles (as of mid‑2026)**: Senior Software Engineer, Senior Data Scientist, Senior Product Manager, Senior Backend Engineer (Search), and more. [greenhouse.io](https://job-boards.greenhouse.io/hungryroot/jobs/5978366004) ## Sources 1. [hungryroot.com](https://www.hungryroot.com/) – Homepage product and customer stats 2. [hungryroot.com/careers](https://www.hungryroot.com/careers/) – Culture and employee testimonials 3. [linkedin.com/company/hungryroot](https://www.linkedin.com/company/hungryroot) – Company details, funding, headcount, revenue, reviews 4. [greenhouse.io/hungryroot](https://job-boards.greenhouse.io/hungryroot/jobs/5978366004) – Current job openings 5. [builtin.com/company/hungryroot](https://builtin.com/company/hungryroot) – Additional culture and office info ## Other roles at Hungryroot - [Senior Backend Software Engineer](https://feeny.ai/job/senior-backend-software-engineer-hungryroot-remote-f2g3sseb1ccd) - [Senior Manager, Accounting & Reporting](https://feeny.ai/job/senior-manager-accounting-reporting-hungryroot-remote-fa0qrz3e4r2f) - [Site Leader](https://feeny.ai/job/site-leader-hungryroot-hiram-2yvbdf3jfbwb) — Hiram, GA - [Senior Machine Learning Operations Engineer](https://feeny.ai/job/senior-machine-learning-operations-engineer-hungryroot-remote-aq2hr5vmykwj)