---
title: 'Talent Operations Manager at Springboard Roles'
canonical: 'https://feeny.ai/job/talent-operations-manager-springboard-roles-united-states-california-florida-3m72kpw4a81p'
type: 'job'
last_seen: '2026-09-12'
---

# Talent Operations Manager at Springboard Roles

- **Company:** Springboard Roles
- **Location:** United States : California Florida Texas Massachusetts Arizona New York &, IL
- **Work type:** remote
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/springboard/jobs/6102289004

## Job description

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL

Type: Full time

## About Springboard

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.

## Role Overview

The Talent Operations Manager owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs.

This role ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. The Talent Operations Manager serves as the central owner of talent execution and quality. Through strong management of a small team and partnering closely with program leadership and support operations functions, this role is highly cross-functional and vital to Springboard’s core values.

Core Responsibilities

Talent Lifecycle Ownership

- Design strategy for onboarding, training, and readiness processes for mentors and live instructors
- Ensure consistent performance management, QA, and remediation standards across programs
- Create systems to identify performance risks and lead improvement plans

Capacity & Coverage Planning

- Own talent capacity planning to support cohort launches and ongoing delivery across all programs
- Anticipate coverage gaps and mitigate risk before escalation

Recruiting

- Drive sourcing strategy,  execution, and hiring workflows for new course talent roles
- Define hiring readiness, role expectations, and onboarding handoff
- Maintain a high and consistent hiring bar across talent types

## Team Management & Operational Excellence

- Build and maintain scalable talent ops processes and documentation for the team
- Manage internal team to route tickets, execute payments, and improve response times
- Lean on data and dashboards to monitor talent performance, coverage, and risk
- Design and implement a community across contracted course talent roles

Cross-Functional Collaboration

- Effectively communicate strategic risks and opportunities to Program Leadership  with clear recommendations and tradeoffs
- Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes
- Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies

Ideal Background

- 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field.
- Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction.
- Experience sourcing and hiring talent (contracted or full-time)
- Strong written and verbal communication skills
- Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
- Enjoys building systems and using data to inform and drive decisions
- Bonus: experience working in B2B and or allied health fields

What does Success Look Like?

In the first 90 days, you can expect:

- Build relationships with Program Operations Leadership, Program Success, Career Services, and other course talent stakeholders
- Develop a clear understanding of Springboard’s mentor, instructor, and course talent communities across all programs (Tech, Allied Health, AI)
- Assess current talent operations processes, identify operational risk/bottlenecks, and establish priorities for improvement
- Assume management responsibilities for the Talent Operations team, with a focus on ensuring clarity around ownership, workflows, and team expectations

Within 6 months:

- Own forecasting and capacity planning processes to ensure all programs are appropriately staffed with a specific focus on proactive planning for coverage risks
- Maintain a strong hiring pipeline and set up consistent hiring practices for all roles (mentors, instructors, coaches, etc)
- Set up scaled systems for talent management, performance management, coaching/feedback, and remediation.

Within 12 months:

- Develop and manage a high-performing and engaged community of Course Talent staff
- Set up data-driven reporting and decision-making processes that allow for clear visibility into talent performance, capacity planning, and risk mitigation.
- Serve as a trusted cross-functional partner who proactively identifies challenges, proposes solutions, and influences program strategy.
- Ensure Springboard can confidently scale programs with the right talent, in the right roles, at the right time.

Salary Range: $80K - $110K

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL

## About Springboard Roles

## Company Overview
- **One-liner**: Springboard is an online learning platform that prepares students for high-demand careers in tech and allied health through mentor-led, job-aligned training programs.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA (with offices in Bengaluru, India)
- **Founded**: 2013
- **Founders**: Gautam Tambay (CEO) and Parul Gupta (Co-founder)

## Core Business
- **Primary industry/industries**: Education Technology (EdTech), Workforce Development, Professional Training
- **Target customers**: B2C (working professionals seeking career changes or upskilling), B2B (employers and healthcare systems seeking talent pipelines), and workforce organizations
- **Mission statement**: "Transforming one million lives by 2030" by bridging critical skills gaps through accessible, high-quality education.

## Products & Services
- **Mentor-Led Career Tracks**: Structured, online programs in high-growth fields including AI, data analytics, software engineering, and allied health (e.g., pharmacy technician, sterile processing technician). These combine a cutting-edge curriculum with 1-on-1 expert mentors, career coaches, and student advisors.
- **B2B Workforce Development (Springboard for Business)**: Partnerships with employers, healthcare systems, and workforce organizations to build durable talent pipelines and deliver measurable business outcomes.
- **Live Instructor-Led Programs**: Certified training for roles like Pharmacy Technician and Sterile Processing Technician, delivered by live instructors.
- **Career Coaching & Mentorship**: A "one-size-fits-one" approach that pairs learners with dedicated mentors and career coaches for personalized support.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Springboard reports an 85.6% average salary increase and a 12-month job placement rate for Career Track graduates (based on December 2023 data).
- **Notable Investors/Partners**: The company is a Series B startup backed by notable investors in education and technology sectors (specific names not publicly listed on their main page, but described as "backed by some of the most innovative investors").
- **Growth Signals**: The company is actively expanding into new verticals like Allied Health and AI, building new programs from scratch. They also have a growing employer partner network and a General Manager dedicated to "Springboard for Business."

## Competitive Advantages
- **Human-Centric Model**: The combination of expert mentors, career coaches, and student advisors creates a high-touch, personalized learning experience that differentiates them from purely automated or content-only platforms.
- **Outcomes-Focused**: With a published job placement rate and salary increase data, Springboard is built around producing tangible career outcomes, not just delivering content.
- **Dual B2C/B2B Model**: Serving both individual learners and enterprise clients provides diversified revenue streams and a strong feedback loop between talent supply (students) and demand (employers).
- **Strong Mission & Culture**: A clear mission to "transform one million lives" and a stated value of "Users > Company > Team > Self" creates a purpose-driven environment that attracts mission-aligned talent.

## Strategic Focus
- **Expansion into New Verticals**: Actively building programs in Allied Health and AI, representing a significant growth area beyond their core tech tracks.
- **Operationalizing AI**: The company is embedding AI fluency as a default operating practice, using AI tools as a "force multiplier" across teams to improve speed and quality.
- **Building for Scale**: They are focused on creating repeatable systems and infrastructure to support rapid growth and new program launches, transitioning from "scrappy MVP" to properly operationalized processes.
- **Deepening Employer Partnerships**: Strengthening relationships with healthcare systems and other employers to create durable talent pipelines.

## Why Work Here
- **Mission-Driven Culture**: The company's values (e.g., "We are always learning," "We are open, honest, and constructive") are deeply embedded in the culture. The mission to transform lives through education is central to the work.
- **Remote-First Flexibility**: Many roles are remote within the US (including states like CA, FL, TX, MA, AZ, NY, and IL), with beautiful physical offices in San Francisco and Bengaluru for those who prefer in-office work.
- **Inclusive & Diverse Environment**: The company boasts a female co-founder, 40% women in leadership, and a team that speaks 40+ languages representing 15+ nationalities.
- **Generous Benefits**: Benefits include world-class medical, dental, vision, and wellness benefits; flexible work hours and vacation policy; professional development and learning budgets (including free access to any Springboard course); ergonomic desk setup and noise-canceling headphones; free catered lunches and healthy snacks (in office); and company-wide annual offsites.
- **Growth & Ownership**: As a rapidly growing Series B startup, employees have incredible opportunities for ownership, influence, and professional advancement. The culture rewards "founder mentality" and the ability to create structure in ambiguity.
- **Learning is in the DNA**: Every employee gets two professional development budgets to learn anything, from baking to origami, reinforcing that the company walks the talk on continuous learning.

## Sources
1. [springboard.com](https://www.springboard.com/about/)
2. [springboard.com](https://www.springboard.com/join-us/)
3. [springboard.com](https://www.springboard.com/)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard/jobs/6102309004)
6. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboardmentors)

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