---
title: '[Talent pool] Key Account Managment Specialist at EBANX'
canonical: 'https://feeny.ai/job/talent-pool-key-account-managment-specialist-ebanx-london-vtyxjeq5tcdp'
type: 'job'
last_seen: '2026-09-14'
---

# [Talent pool] Key Account Managment Specialist at EBANX

- **Company:** EBANX
- **Location:** London, United Kingdom
- **Work type:** remote
- **Posted:** 2025-10-29
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/7512648003

## Job description

EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets. With its own technology and infrastructure, combined with in-depth knowledge of the Latin American market, EBANX allows these companies to connect to hundreds of payment methods in different countries in the region. And it goes further, creating results for businesses and simple shopping experiences for consumers.

From the beginning of our journey, we have an important mission: to give access. This is not just about our products and services, but it goes through everything we are and do. We believe that it is only possible to innovate with diversity, so we cherish differences in gender, race, nationality, disability, sexual orientation, religion and age. Plurality is what makes our Big Dream possible.

We are called ebankers and we are changing the way people buy, connect, and live globally. Let's make history together?

We are building a Talent Pool for a future Account Manager role based in London. This is an individual contributor position responsible for driving growth with international merchants and ensuring our customers have the best experience while working with EBANX.

We are mapping candidates with experience managing enterprise merchant portfolios, delivering one-to-many solutions, owning revenue targets, and demonstrating strong negotiation skills. We look for professionals who are flexible, entrepreneurial, engaged, autonomous, and fast learners.

This Talent Pool allows us to stay connected to strong profiles for upcoming opportunities in the London market.

Responsibilities include:

- Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
- Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship;
- Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants’ product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
- Outstanding internal and external communication - respond to client’s demands and correctly address, convey compelling value propositions, inform merchant’s of EBANX’s product roadmap, ability to communicate sensitive news to the merchant;
- Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
- Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
- Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape;
- Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
- Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
- At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism;
- Reporting directly to the Global Leader of Merchant Success - Americas and Europe.

What is essential for the job?

- Experience as Account Manager or Business Development with a tenure of exceeding targets;
- Must have experience in payments;
- Understanding of merchant payment environment and needs;
- Analytical skills, high level of organization, attention to details;
- Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline.
- Ability to translate CRM and data insights into actionable account or territory strategies.
- A self-starter who is comfortable in an entrepreneurial and fast paced setting;
- Tenacious and resilient with a positive, solution-oriented attitude;
- Confident, articulate, and professional communication, presentation, and persuasion skills;
- Excellent planning,prioritization, and time management discipline;
- Must have a valid passport and be willing to travel (up to 30% of the time);
- Fluent English (we will test it). A secondary language is a plus.

EBANX offers:

- A challenging environment, with opportunities to grow;
- Spanish, English or Portuguese classes;
- WAVES (bonus) - Program of goals and results (variable compensation);
- EBANX Education: budget for long courses;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: birthday Day Off
- EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers;
- Hello ebanker: psychology, finance and legal orientation.

Follow us on[LinkedIn](https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true) and check out our[Instagram](https://www.instagram.com/ebanxlife/) to learn more about the #ebanxlife.

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

## Other roles at EBANX

- [Senior Accounting Analyst](https://feeny.ai/job/senior-accounting-analyst-ebanx-curitiba-bebnva1byhjt) — Curitiba, Brazil / São Paulo, Brazil
- [Treasury Specialist (Funding)](https://feeny.ai/job/treasury-specialist-funding-ebanx-curitiba-c8b5fvrhnjhn) — Curitiba, Brazil / São Paulo, Brazil
- [Key Account Manager | China](https://feeny.ai/job/key-account-manager-china-ebanx-shanghai-hrd3km1c4kfc) — Shanghai, China
- [Senior Product Manager | MENA](https://feeny.ai/job/senior-product-manager-mena-ebanx-johannesburg-3hkhh293np23) — Johannesburg, South Africa
- [Payments & Partnership Operations Senior Analyst](https://feeny.ai/job/payments-partnership-operations-senior-analyst-ebanx-curitiba-z6a20xf3kef6) — Curitiba, Brazil / São Paulo, Brazil
- [Mid-Level Workplace & Facilities Analyst](https://feeny.ai/job/mid-level-workplace-facilities-analyst-ebanx-sao-paulo-ptq1ehmvtddh) — São Paulo, Brazil
- [Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)](https://feeny.ai/job/technical-account-manager-specialist-strategic-accounts-latam-africa-ebanx-cn1tf96en73w) — Curitiba, Brazil / São Paulo, Brazil
- [Regulatory Specialist (South Cone)](https://feeny.ai/job/regulatory-specialist-south-cone-ebanx-argentina-kr3705y70ae1) — Argentina
- [Junior Accounting Analyst](https://feeny.ai/job/junior-accounting-analyst-ebanx-curitiba-1cp772st8rvz) — Curitiba, Brazil
- [Senior Employer Branding & Internal Communications Analyst](https://feeny.ai/job/senior-employer-branding-internal-communications-analyst-ebanx-curitiba-r562sam0400v) — Curitiba, Brazil