---
title: 'Team Lead, Account Management, SME & Growth, CN at Airwallex'
canonical: 'https://feeny.ai/job/team-lead-account-management-sme-growth-cn-airwallex-shenzhen-8n7ntrx18vjb'
type: 'job'
last_seen: '2026-11-11'
---

# Team Lead, Account Management, SME & Growth, CN at Airwallex

- **Company:** [Airwallex](https://feeny.ai/companies/airwallex)
- **Location:** Shenzhen, China
- **Employment:** full-time
- **Posted:** 2026-10-10
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/airwallex/c102613e-0899-43d5-809c-684d7a1bec1a

## Job description

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our[operating principles](https://www.airwallex.com/en-us/operating-principles) to see it in full.

## How you'll make impact

Lead the front-line execution of Airwallex’s post-sale growth engine across our SME & Growth customer portfolio in China. You’ll coach and scale a high-performing team of Account Managers or Customer Success Managers, driving product adoption, upsell and cross-sell, long-term retention, and revenue performance. You’ll turn GTM strategy into effective account management playbooks, use KPIs and pipeline reviews to improve team performance, and act as an executive escalation point for key customers. You’ll also partner with Product, Engineering, Marketing, and Revenue Operations to turn customer feedback into product improvements, streamline customer-facing processes, and mitigate churn risks.

Essentials

- Over 5 years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms.
- A proven track record of leading front-line commercial or Account Management teams to achieve revenue and retention targets in a fast-paced environment.
- Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching.
- A solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior-level decision-makers.
- Hands-on experience in account planning, portfolio management, and executing adoption playbooks.
- A bachelor’s degree or equivalent practical experience.

## Preferred

- Experience scaling teams in high-growth technology environments or cross-border trade and fintech platforms.
- Proficiency with CRM and reporting tools such as Salesforce, Looker, or SQL.
- Familiarity with API-based payment products or complex SaaS solutions.

You'll thrive here if

- You have a track record of hitting your numbers, and you’re motivated by stretch goals.
- You have experience at a fintech, payments company, or other highly regulated business.
- You've worked in a high-growth or scaling environment and know what it takes to build systems that need to grow with the business.
- You connect dots across functions and hold the big picture without losing grip on the details.
- You say what you mean. You're direct, but you lead with respect.

Learn more about your team SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @[airwallex.com](http://airwallex.com) email address. Please apply only through [careers.airwallex.com](http://careers.airwallex.com) or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

## Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

## About Airwallex

## Company Overview
- **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI.
- **Entity Type**: Private (Series G)
- **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia
- **Founded**: 2015
- **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li

## Core Business
- Primary industry: Financial Services / Payments / Fintech Infrastructure
- Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally
- Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses.

## Products & Services
- **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets.
- **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries.
- **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams.
- **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements.
- **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows.
- **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products.
- **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets.

## Market Standing
- **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round).
- **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025.
- **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN.
- **Growth Signals**: 
  - US$287 billion in global payments processed (USD).
  - 92% of transfers settled same-day, 50% processed instantly.
  - Over 85 financial licenses and registrations globally.
  - Team of ~2,300 people across 27 offices internationally.
  - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth.

## Competitive Advantages
- Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions.
- Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors.
- Deep AI integration across the platform to automate financial operations and provide intelligent insights.
- Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry.
- Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings.

## Strategic Focus
- Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform).
- Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore).
- Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together."
- Deepen product capabilities to automate financial operations end-to-end for global businesses.

## Why Work Here
- High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments.
- Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN.
- Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations.
- Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products.
- Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech."

## Sources
1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are)
2. [airwallex.com - Global Platform](https://www.airwallex.com/global)
3. [careers.airwallex.com](https://careers.airwallex.com/)
4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex)
5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex)

## Other roles at Airwallex

- [Account Executive](https://feeny.ai/job/account-executive-airwallex-manchester-5gmj8570k3b8) — Manchester, United Kingdom
- [Senior Software Engineer, Infra (Cloud Security Platform)](https://feeny.ai/job/senior-software-engineer-infra-cloud-security-platform-airwallex-singapore-mx13fe58qb7a) — Singapore
- [Account Executive, Commercial](https://feeny.ai/job/account-executive-commercial-airwallex-british-columbia-f8bdvksvbw71) — British Columbia, Canada
- [Inbound Sales, Portuguese Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-portuguese-speaker-european-sales-hub-barcelona-airwallex-hv1b4hvz5v10) — Barcelona, Spain
- [Inbound Sales, Italian Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-italian-speaker-european-sales-hub-barcelona-airwallex-barcelona-djcwy73vejkx) — Barcelona, Spain
- [Inbound Sales, Spanish Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-spanish-speaker-european-sales-hub-barcelona-airwallex-barcelona-d5j0vmjv8qje) — Barcelona, Spain
- [Manager, Strategy & Operations, Regulatory & Compliance](https://feeny.ai/job/manager-strategy-operations-regulatory-compliance-airwallex-singapore-c3wj93a2h69n) — Singapore
- [Senior Software Engineer, Billing (Frontend)](https://feeny.ai/job/senior-software-engineer-billing-frontend-airwallex-singapore-e0138q4vsrr8) — Singapore
- [Director, Regulatory Compliance UK](https://feeny.ai/job/director-regulatory-compliance-uk-airwallex-london-xnmbvtrdqv33) — London, United Kingdom
- [Manager, Venture Partnerships](https://feeny.ai/job/manager-venture-partnerships-airwallex-shenzhen-p48bywghbn4b) — Shenzhen, China