--- title: 'Team Lead, AI & Automation at Agoda' canonical: 'https://feeny.ai/job/team-lead-ai-automation-agoda-bangkok-0bhya1dey015' type: 'job' last_seen: '2026-11-01' --- # Team Lead, AI & Automation at Agoda - **Company:** Agoda - **Location:** Bangkok, Thailand - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-01 - **Apply:** https://job-boards.greenhouse.io/agoda/jobs/8336056 ## Job description ## About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity We are looking for a hands-on Team Lead, AI & Automation to join Finance Data & Automation (FDA). You will own a major automation workstream for Finance and FinTech teams across AR/Collections, AP, Treasury, Tax and Accounting, from discovery and design through build, deployment and production support. Our estate is moving from traditional RPA (SS&C Blue Prism) to code-first, agentic AI automation: Python services, data pipelines and LLM-based agents that are observable, testable and SOX-compliant. You will build alongside the team while setting technical direction, reviewing solutions and coaching engineers. ## Key Responsibilities - Own an automation workstream end to end: intake, prioritisation, solution design, delivery plan, and measurable outcomes (hours saved, error reduction, straight-through processing, cycle time). - Design, build, test and deploy automation using Python, APIs, SQL/data pipelines, workflow tools and RPA, picking the simplest approach that is reliable. - Lead agentic AI solutions such as document extraction, classification, dispute/exception handling and query triage. Use LLM tool calling, MCP-based integrations and agent frameworks, with human-in-the-loop checkpoints, guardrails and evaluation before anything touches a financial record. - Break down work, clarify ownership, and review designs and code across the team; set standards for testing, Git, code review and documentation. - Coach and support team members, including engineers moving from RPA to code and AI development. - Lead the migration of selected Blue Prism processes to code-based or agentic solutions without disrupting month-end and daily operations, while keeping existing bots stable. - Own monitoring, alerting, exception handling, run logs, runbooks and PDD/SDD documentation so solutions are supportable. - Build SOX/ITGC controls into each solution: change management, segregation of duties, least-privilege access and audit evidence. - Partner with Finance SMEs, process owners, FinSys and Engineering to scope requests, manage expectations and report progress and value to leadership. ## Requirements (must-have) - Bachelor's degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience. - 7+ years in software engineering, data engineering or intelligent automation, including production solutions you designed, delivered and supported end to end. - Experience leading a workstream or small team: planning work, reviewing solutions and coaching others. - Strong Python and SQL; experience with REST APIs/JSON, file/SFTP/email integrations and robust exception handling. - Fluency in agentic AI development: you have built LLM-based agents or automations using tool/function calling, MCP or similar tool integration, and at least one agent framework (e.g. LangGraph, LangChain, Semantic Kernel, OpenAI Agents SDK). You also work productively with AI coding agents (Cursor, Claude Code or similar). - Disciplined SDLC: Git, code review, automated testing, CI/CD and controlled releases. - Experience with production support: monitoring, incident triage, root-cause analysis and clear stakeholder updates. - Understanding of controlled environments (SOX or similar): audit trails, change control and access management. - Strong stakeholder skills; able to explain technical trade-offs to Finance users and leadership in clear English. ## Preferred Qualifications (nice-to-have) - n8n or similar workflow automation tools (Power Automate, Make, Zapier). - Hands-on SS&C Blue Prism (or UiPath/Automation Anywhere), and experience migrating RPA to code or cloud-native platforms. - OCR/intelligent document processing; RAG with embeddings/vector search; LLM evaluation and cost/latency tuning. - Big-data and analytics stores (StarRocks, Hadoop/Hive, Superset); containers/Kubernetes; private-cloud deployment. - Finance domain knowledge (AR/collections, AP, reconciliations, treasury, month-end close) and Oracle ERP exposure. - Process discovery, process mining or Lean Six Sigma experience. Success in This Role - A reliable, well-documented automation portfolio with clear monitoring and few incidents. - Legacy RPA processes migrated to code or agentic solutions on schedule. - Measurable reductions in manual effort, errors and cycle time. - A stronger team: clear standards, good reviews, and engineers growing into AI development. - Strong controls and clean audit outcomes. Important Note About This Role This is a hands-on lead role: you will build as well as guide. We value evidence that you shipped and ran real automation, technical judgment and the ability to build with AI, more than a long list of tools or certifications. Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers [https://careersatagoda.com](https://careersatagoda.com/) - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife ## Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## About Agoda ## Company Overview - **One-liner**: Agoda is a digital travel platform that helps travelers find great value deals on hotels, flights, and activities worldwide. - **Entity Type**: Public (subsidiary of Booking Holdings Inc., NASDAQ: BKNG) - **Headquarters**: Singapore - **Founded**: 2005 - **Founders**: Robert Rosenstein and Michael Kenny ## Core Business - Primary industry: Online travel and accommodation booking - Target customers: B2C (leisure and business travelers globally) - Mission/purpose: “Bridging the world through travel” – making travel easier, more affordable, and rewarding for everyone. ## Products & Services - **[Agoda.com / Agoda mobile app]**: Online travel agency (OTA) offering booking for hotels, homes, villas, flights, and activities. Available in 39 languages with 24/7 customer support. - **[Agoda Flights]**: Flight booking service launched in 2010. - **[Agoda Easy Cancel / Hygiene Plus]**: Products introduced during the pandemic to offer flexible cancellation and enhanced cleanliness information. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed separately; parent company Booking Holdings has a market cap of approximately $140+ billion (as of mid-2025). Agoda is a key growth engine within the group. - **Key Metric**: Over 7,000 employees; processes 1 trillion price checks daily; 2B+ user interactions captured daily; 12 PB of data processed monthly. - **Notable Investors/Partners**: Wholly owned by Booking Holdings (NASDAQ: BKNG). Partnerships with over 6 million hotels and holiday properties globally. - **Growth Signals**: Expanded to 27 markets; launched new products during COVID-19 (ASQ, Go Local, Easy Cancel); continues to hire aggressively across engineering, product, and analytics roles. ## Competitive Advantages - **Scale & Data**: Access to Booking Holdings’ global network and massive data pipeline (12 PB/month, 1 trillion price checks/day) enables real-time pricing optimization and personalization. - **Tech-First Culture**: Data-driven experimentation (1,000+ live experiments at any time), heavy use of GenAI, and a strong engineering focus. - **Asia Home Base**: Deep roots in Asia-Pacific with a large office in Bangkok, giving local market insights and cost advantages. - **Parent Support**: Backed by one of the world’s largest online travel companies, providing financial stability and cross-selling opportunities. ## Strategic Focus - **Growth through technology**: Continued investment in AI, machine learning, and experimentation to improve search, pricing, and user experience. - **Expanding product offerings**: Growing beyond accommodation into flights, activities, and domestic travel options. - **Sustainability**: Integrating sustainability initiatives into operations and offerings. - **Talent acquisition**: Actively hiring across multiple functions (engineering, product, data, marketing) to support global expansion. ## Why Work Here - **Culture**: Described as “data-driven to the core” with a focus on experimentation, ownership, and direct respect. Inclusive environment with 90+ nationalities represented. - **Flexibility**: Hybrid workplace balancing in-office and work-from-home days; employees can work from anywhere for up to 30 calendar days per year. - **Benefits**: Competitive perks, flexible benefits, relocation support for key roles, and recognition as an award-winning workplace (Fortune World’s Most Admired Companies 2025, TIME/Statista World’s Best Companies 2023, Forbes World’s Top Companies for Women 2023). - **Engineering & Analytics**: Strong emphasis on tech – 1,000+ live experiments, 12 PB data/month, and a “scientist” mindset across teams. Opportunities to work on massive-scale systems. - **Community**: Employee Resource Groups (ERGs) for belonging and inclusion; lively social events like AgodaFest. ## Sources 1. [agoda.com](https://www.agoda.com/about-agoda/) 2. [careersatagoda.com](https://careersatagoda.com/our-culture/) 3. [careersatagoda.com](https://careersatagoda.com/) 4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/agoda) 5. 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