--- title: 'Team Lead, Care Management at Chamber Cardio' canonical: 'https://feeny.ai/job/team-lead-care-management-chamber-cardio-remote-161x835n9qg0' type: 'job' last_seen: '2026-09-24' --- # Team Lead, Care Management at Chamber Cardio - **Company:** Chamber Cardio - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-09-24 - **Apply:** https://jobs.ashbyhq.com/chambercardio/aefd1838-8f81-453d-9087-2ba90f20c892 ## Job description ## About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. ## Role Overview We're looking for a Team Lead, Care Management to help build and scale Chamber's cross-functional care team — Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs — the operational engine behind our payor and network contracts, driving member outreach, post-hospital follow-up, medication management support, and care coordination. As a hands-on manager, you'll own daily operations: huddles, timecards, call quality, performance, staffing, and work assignments. You're the operational backbone the team runs on, partnering closely with leadership as programs and workflows evolve — and evolving right along with them. You'll work cross-functionally with Clinical, Care Operations, and Product to keep execution aligned with strategy and report to the Associate Director, Care Managment. ## Key Responsibilities Daily Team Operations - Facilitate team huddles to prioritize daily tasks, surface blockers, confirm assignments, and recognize wins. - Monitor real-time task queues across our operational platforms to ensure work is being distributed appropriately and no tasks age past SLAs. - Serve as first point of contact for staff questions, workflow or assignment issues, and coverage gaps. Reassign work when a team member is absent or overloaded. - Oversee the patient voicemail inbox and escalate issues when appropriate. - Ensure all staff members complete same-day documentation for billable activities. People Management & Coaching: - Conduct weekly 1:1 meetings with team members — review workload, call quality, documentation accuracy, and development needs. Deliver specific, actionable feedback during 1:1s. - Identify training gaps and deliver or coordinate targeted coaching (documentation standards, call handling, program-specific protocols). - Track individual attendance, punctuality, and schedule adherence, and address patterns early through direct conversation. - Coordinate with the contract agency account manager, as applicable, on staffing issues, formal performance concerns, onboarding of new workers, and SOW compliance. Administrative, Reporting, and Quality: - Monitor 5-10 recorded calls per month across team members for quality assurance - Prepare a weekly performance summary for the Associate Director, including KPIs, quality metrics, staffing status, and escalations. - Identify operational bottlenecks (low contact rates, documentation deficiencies, workflow inefficiencies) and recommend specific, implementable solutions. - Support contact rate optimization initiatives, monitor call window adherence and track contact rate improvements. - Reconcile contract agency (if applicable) invoices against timecard records. Flag any discrepancies before payment authorization. - Maintain team roster, coverage matrix, and scheduling documents. Ensure weekend and evening coverage is planned. What You’ll Achieve in Your First 90 Days - Onboard key Care Team roles to ensure the team has the right structure, capacity, and work assignment management. - Own the team’s performance against expectations. - Own the call quality scorecard and address any barriers identified through quality monitoring. - Identify and implement at least one operational improvement, such as call scheduling, task routing, or documentation flow, with measurable results. Requirements: - 3+ years of experience supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination. - Direct experience managing outbound member/patient outreach teams — you understand contact rates, call quality, and the daily reality of high-volume outreach. - Experience with timecard management, attendance tracking, and performance coaching for teams of 6+ workers. - Proficiency with CRM and care management platforms (HubSpot, Salesforce, EHR systems, or similar). - Strong written and verbal communication skills. Ability to deliver direct, constructive feedback. - HIPAA knowledge and comfort handling protected health information. - Must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion. Preferred: - Prior experience building or scaling teams in a startup or high-growth environment is strongly preferred. - Experience managing frontline staff contracted through a staffing agency. - Experience in value-based care, managed care, or population health settings. - Background as a Community Health Worker, Medical Assistant, or LPN who moved into a supervisory role and has firsthand experience with the work the team performs. - Experience with Community Health Worker programs, CHW supervision best practices (motivational interviewing awareness, supportive supervision models). - Experience with cardiology, cardiovascular care coordination, or chronic disease management is a plus - Bilingual (English/Spanish) is a plus given member demographics. Chamber Values - Low Ego: We stay grounded, curious, and open to feedback. - Empathy: We build trust through compassion and thoughtful communication. - Courage: We take action, think critically, and challenge ideas respectfully. - Ownership: We follow through with integrity and hold ourselves to high standards. - Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location This is a remote role, but you must be based in the United States and have the ability to work ET/CT Timezone. Periodic travel to practice sites or Chamber offices may be required. ## About Chamber Cardio ## Company Overview - **One-liner**: Chamber Cardio provides a technology-enabled platform and services that helps cardiology practices transition to value-based care, improving patient outcomes and reducing costs. - **Entity Type**: Private (Series A) - **Headquarters**: Washington, D.C., United States (853 New Jersey Avenue SE, Suite 200) - **Founded**: 2022 - **Founders**: George Aloth (CEO), Dr. Sameer Sheth (President & CMO), Dr. Jeffrey DeFlavio (Executive Chairman) ## Core Business - Primary industry/industries: Healthcare technology (HealthTech), Cardiovascular care, Value-based care enablement - Target customers: B2B — primarily cardiology practices and health plans/payers in the U.S. focused on value-based care models for Medicare Advantage and other risk-based arrangements. - Mission or purpose statement: To bring clinical signals, care teams, and patient context into alignment so clinicians can see the full picture and act earlier with certainty. They are "building the infrastructure that helps cardiologists succeed in value-based care." ## Products & Services - **Chamber Platform**: A cardiology-focused data and intelligence platform that integrates into clinical workflows. It uses workflow-native AI to prioritize high-risk patients, identify gaps in guideline-directed therapy, and reduce manual chart review. The platform brings together fragmented cardiac signals and workflows. - **Contracting Services**: Chamber helps cardiology practices negotiate and manage value-based care contracts with health plans, ensuring they are compensated for delivering the right care at the right time. - **Care Team Support**: Chamber provides operational infrastructure and care management support (e.g., RN Care Managers) to help practices manage patient populations, improve outcomes, and reduce hospitalizations. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding — $68 million - Seed Round (March 2024): $8 million led by General Catalyst - Series A (February 2026): $60 million led by Frist Cressey Ventures, with participation from General Catalyst, AlleyCorp, American Family Ventures, Company Ventures, Optum Ventures, Healthworx Ventures, Black Opal Ventures, and debt from HSBC Innovation Banking. - **Notable Investors/Partners**: Frist Cressey Ventures (lead Series A), General Catalyst, AlleyCorp, Optum Ventures, Black Opal Ventures, American Family Ventures, HSBC Innovation Banking. Partners with a network of more than 500 cardiologists across seven states. - **Growth Signals**: The company is experiencing rapid growth: headcount increased by ~196.7% year-over-year (to 30 employees as of mid-2026). Job postings are up 550% year-over-year. The $60M Series A is earmarked for national expansion, scaling payer partnerships, and building out clinical, operational, and technology teams. ## Competitive Advantages - **Value-Based Care Focus**: Chamber is exclusively focused on enabling cardiology practices to succeed in value-based care models, a high-growth area driven by the shift away from fee-for-service. - **Clinician-Led**: Co-founded by a cardiologist (Dr. Sameer Sheth) and a healthcare industry leader (Dr. Jeffrey DeFlavio), giving them deep domain expertise and credibility. - **Bundled Offering**: Unlike pure software vendors, Chamber provides a combination of technology (AI-driven platform), payer contracting services, and operational care team support, creating a "one-stop-shop" for practices. - **Proven Outcomes**: They publicly report strong metrics, including a 19% reduction in total cost of care and a 17% decrease in total inpatient admissions for their patient populations. ## Strategic Focus - **Current Priorities**: National expansion of payer partnerships and cardiology practice network; growing the clinical, operational, and technology teams; deepening the platform's AI capabilities for workflow-native intelligence; and scaling into new markets beyond the current seven states. - **Growth Direction**: Building a connected infrastructure for the entire cardiovascular care ecosystem, connecting patients, providers, and payers to reduce fragmentation and improve outcomes. ## Why Work Here - **Culture & Mission**: The company is mission-driven with a focus on improving patient lives and fixing a broken healthcare system. The website emphasizes "connection" and "alignment" — between data, care teams, and patients. They seek "engineers, clinicians, operators, and problem solvers who care deeply about improving patient lives." - **Growth & Impact**: Joining a fast-growing company (200% YoY headcount growth) at the Series A stage offers significant ownership and impact. Employees can shape processes and products as the company scales. - **Work Environment**: Based on their open roles, the company is building a full-stack engineering team, AI capability, and a clinical care operations team. Active roles include Director of AI Enablement, Staff Full Stack Engineer, RN Care Manager, and Manager of Medical Economics. - **Location**: Headquarters in Washington, D.C. (Navy Yard area), with a presence in Canada. The specific remote/hybrid policy is not explicitly stated, but given the distributed nature of their team (employees in the US and Canada), some flexibility is likely. - **Notable Perks**: The company highlights its commitment to building a cohesive team. The rapid hiring and fresh funding signal a stable and ambitious young company. ## Sources 1. [chambercardio.com](https://www.chambercardio.com/) 2. [chambercardio.com/blog](https://www.chambercardio.com/blog/chamber-raises-60-million-in-series-a-funding-to-drive-the-future-of-cardiology-value-based-care) 3. [linkedin.com](https://www.linkedin.com/company/chamber-cardio) 4. [cbinsights.com](https://www.cbinsights.com/company/chamber-cardio) 5. 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