---
title: 'Team Lead, Client Services, MRA at Konovo'
canonical: 'https://feeny.ai/job/team-lead-client-services-mra-konovo-bengaluru-qjn55ex2rf9d'
type: 'job'
last_seen: '2026-11-05'
---

# Team Lead, Client Services, MRA at Konovo

- **Company:** Konovo
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/konovo/jobs/5451993008

## Job description

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.

Konovo provides healthcare organisations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 300 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As we grow our India delivery organization, we're looking for a Team Lead to own day-to-day delivery for a portfolio of Market Research Agency (MRA) clients. You'll lead a team of Project Managers executing quant and qual studies on behalf of our agency partners, and you'll be the person who turns a client's brief into a plan the team can actually run on. You'll report to the VP, Client Services. This is a great opportunity to shape the presence of Konovo's India Client Services team as it rapidly expands.

## How You'll Make an Impact

- Lead and coach a team of Project Managers delivering MRA studies with speed and quality, meeting agency-partner expectations on every project.
- Serve as the primary delivery point of contact for MRA clients, translating study requirements into clear execution plans and measurable outcomes.
- As leader of your team you'll spearhead workforce efficiency initiatives driving speed, quality, and innovation.
- Build a culture of client-first execution: develop, coach, and retain PMs who meet Konovo's bar for service excellence.
- Remove blockers fast. Resolve feasibility gaps, delivery risk, and client escalations with sound judgment, so agency partners experience Konovo as an extension of their own team.
- Drive predictable execution across concurrent MRA studies by prioritizing effectively and managing dependencies in a high-volume environment.
- Improve delivery visibility using project management and CRM tools to track progress, risk, and outcomes, and flag patterns back to the VP, Client Services.
- Partner with sampling, programming, and commercial teams to protect quality, timelines, and project economics specific to the MRA book of business.
- Improve how delivery works day to day. Partner with Product and Technology on better delivery tools and practical automation, and bring ideas on shared standards back to the wider delivery team.

## What We're Looking For

- 5+ years in healthcare, life sciences, or market research delivery. Direct experience serving market research agencies, not just end-client pharma, is a real advantage. You know how agency relationships, resale dynamics, and white-label delivery actually work.
- 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers.
- Comfort with research delivery tooling (programming systems like Decipher, scheduling platforms, Salesforce or similar CRM) to run high-volume concurrent studies.
- A track record of growing and retaining agency relationships: spotting expansion opportunities and partnering across teams to deliver value over time.
- Based in or willing to relocate to Bengaluru, with the ability to work hybrid 2 or more days a week from our office.
- Ability to work a shift that covers our global clients and aligns with delivery leaders across time zones. Exact hours to be confirmed, expect regular evening or late-night overlap with the US and Europe.
- Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.

Why Join Konovo?

- Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.
- Join a fast-growing global team with opportunities for professional growth and advancement.
- Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.
- Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.
- Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.
- Make a real-world impact by helping healthcare organisations innovate faster.

If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!

Apply now to be part of our journey.

## About Konovo

## Company Overview
- **One-liner**: Konovo is a global healthcare intelligence company that connects life science researchers with healthcare audiences through an AI-enabled platform, formed by the merger of InCrowd, Survey Healthcare Global, and GlocalMind.
- **Entity Type**: Private
- **Headquarters**: Global operations across 5 countries: India (Bengaluru), Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States. Leadership is based in Pennsylvania, USA, and London, UK [konovo.com](https://konovo.com/leadership/).
- **Founded**: The company was formed through the merger of three firms (InCrowd, Survey Healthcare Global, GlocalMind) into Konovo; exact founding year of the new entity is not specified [konovo.com](https://konovo.com/).
- **Founders**: Not publicly available as the company was formed from a merger of existing firms. Leadership includes CEO Tal Rosenberg, Chief Commercial Officer Tom Halliday, Chief Transformation Officer Dana Garcia, Chief Panel Officer Tom Ottersburg, Chief Compliance & Privacy Officer Jessica Santos, and Chief Financial Officer (name not specified) [konovo.com](https://konovo.com/leadership/).

## Core Business
- **Primary industry/industries**: Healthcare market research, life sciences intelligence, healthcare technology
- **Target customers**: B2B – specifically life science researchers, data scientists, pharmaceutical companies, medical device manufacturers, market research agencies, and consultancy firms. Over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms are customers [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Mission statement**: "Connecting a world of insights" – the company aims to transform modern healthcare research by connecting life science researchers with the right healthcare audiences through technology [konovo.com](https://konovo.com/careers/).

## Products & Services
- **Intelligent Platform (formerly InCrowd Services)**: An AI- and tech-enabled platform that connects researchers to healthcare audiences for fast-response surveys and deep analysis, even within niche audience and disease categories. Designed to bridge the gap between raw data and genuine customer understanding [konovo.com](https://konovo.com/).
- **Custom Audiences (formerly SHG Services)**: Access to a rigorously vetted network of over 2 million healthcare professionals globally, including physicians, nurse practitioners, pharmacists, dentists, patients, caregivers, hospital administrators, payers, and allied health professionals [konovo.com](https://konovo.com/).
- **Strategy & Services**: Tech-enabled guidance from Konovo experts to optimize audiences and generate deep insights, from insight translation to full project management [konovo.com](https://konovo.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 2 million healthcare professionals in its network; workforce of over 200 employees; customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Notable Investors/Partners**: Not publicly available. The company was formed from a merger of three PE-backed firms (InCrowd, Survey Healthcare Global, GlocalMind) but specific investors are not disclosed.
- **Growth Signals**: The company is in a "transition from a service-oriented model to a product-driven platform," indicating strategic growth; expanding its hybrid Bengaluru team; operates across 5 countries with a global workforce [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).

## Competitive Advantages
- **Largest Healthcare Professional Network**: Konovo claims access to over 2 million healthcare professionals, described as "the largest network of its kind globally" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **AI-Enabled Platform**: The intelligent platform uses AI and technology to facilitate audience engagement, survey deployment, and deep analysis, differentiating from traditional market research firms [konovo.com](https://konovo.com/).
- **Merger of Three Specialists**: By combining InCrowd (tech-enabled rapid insights), Survey Healthcare Global (custom healthcare audiences), and GlocalMind (global reach), Konovo offers a broad spectrum of primary research options under one roof [konovo.com](https://konovo.com/).
- **Rigorous Vetting**: Audiences are sourced from "rigorously vetted expert networks and patient communities," ensuring quality and compliance for life science research [konovo.com](https://konovo.com/).

## Strategic Focus
- **Product-Driven Transformation**: The company is actively transitioning from a service-oriented model to a product-driven platform, indicating a focus on scaling technology and automation [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **AI Governance and Compliance**: With a Chief Compliance & Privacy Officer (Jessica Santos, PhD) who is a Certified AI Governance Professional, Konovo is prioritizing AI governance, data privacy, and regulatory compliance as a strategic differentiator [konovo.com](https://konovo.com/leadership/).
- **Global Expansion**: Operating across 5 countries and hiring in multiple locations (India, Bosnia, Mexico, UK, US), the company is building a global, distributed team [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Connecting Insights Ecosystem**: Building a "comprehensive community of researchers, vendors, and data sources" to create a connected intelligence platform [konovo.com](https://konovo.com/who-we-are/).

## Why Work Here
- **Mission-Driven Work**: Employees contribute to "empowering life science researchers and data scientists" and helping "healthcare organisations innovate faster" – a purpose that directly impacts healthcare outcomes [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Global & Hybrid Environment**: The company has a workforce across 5 countries and offers hybrid work models (especially in Bengaluru) and remote options (e.g., Mexico, New Mexico) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Employee-Centric Benefits**: Comprehensive benefits including group medical coverage, accident insurance, robust leave policy, and a workplace "designed for growth, well-being, and balance" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Growth & Advancement**: The company is in a growth phase (transitioning to product-driven platform) and offers "opportunities for professional growth and advancement" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Smart, Nice, Impact-Driven Culture**: The careers page encourages applicants who are "smart, nice, and driven to make an impact," suggesting a collaborative and values-driven culture [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Diverse Roles**: Open positions span technology (Senior Software Engineer, DevOps, QA), client services, data processing, panel outreach, finance, and business development, indicating a multidisciplinary team [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).

## Sources
1. [Konovo Official Website](https://konovo.com/)
2. [Konovo Who We Are](https://konovo.com/who-we-are/)
3. [Konovo Careers](https://konovo.com/careers/)
4. [Konovo Leadership](https://konovo.com/leadership/)
5. [Jobs at Konovo (Greenhouse)](http://job-boards.greenhouse.io/konovo)

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