---
title: 'Team Lead, Community Response at DoorDash USA'
canonical: 'https://feeny.ai/job/team-lead-community-response-doordash-usa-tempe-y9653h711y7s'
type: 'job'
last_seen: '2026-09-09'
---

# Team Lead, Community Response at DoorDash USA

- **Company:** DoorDash USA
- **Location:** Tempe, AZ
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/doordashusa/jobs/8142189

## Job description

## About the Team

DoorDash’s Community Response team is seeking an experienced people leader to oversee a team of Community Response agents. The Community Response team responds to safety incidents on the platform quickly and empathetically to ensure our consumers, dashers, and merchants have a high-quality and safe experience.  The team is responsible for a variety of safety concerns for our community, including personal safety,  threats, property damage, food safety, discrimination, and personality disputes.  Trust and Safety success relies on our team being able to identify harmful situations, communicate empathetically with survivors, and make quick decisions to mitigate future risks.  The goal is to provide the best support possible for those who have experienced an incident on the DoorDash platform and restore their status quo.

## About the Role

As a Team Lead on our Community Response Team, you will directly manage Representatives responsible for providing the highest quality care to our Consumers, Merchants, and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and owner. You’ll manage the daily operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team. This is a tremendous opportunity to join a fast-growing team with an extreme focus on building DoorDash’s Trust and Safety brand while protecting our community.

You will report to a Community Response Supervisor on our Community Response team in our Trust & Safety organization.

This role is for an overnight shift Tues-Sat 8pm - 4am.

As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office.

In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

You're excited about this opportunity because you will…

- Lead a team of motivated individuals who are focused on customer success to deliver on operational KPIs
- Support your team by being present, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Manage your team to individual and team goals and communicate performance to management and other partners
- Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement

We're excited about you because…

- 2+ years or more of people management or team lead experience
- You are a leader with a desire to motivate a team and set and achieve targets
- You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have an eye for process improvement
- You have experience pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the Trust & Safety, tech, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support operations, and sales organizations (preferred)
- You have the flexibility to occasionally work shifts, holidays, and outside of the standard schedule

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash USA

## Company Overview
- **One-liner**: DoorDash is a leading local commerce platform that connects consumers to local restaurants, grocery stores, and retailers through on-demand delivery and logistics.
- **Entity Type**: Public (NASDAQ: DASH) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Headquarters**: San Francisco, CA, USA (implied from listed job locations) [careersatdoordash.com](https://careersatdoordash.com/)
- **Founded**: 2013 [about.doordash.com](https://about.doordash.com/en-us/company)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: On-demand delivery, local commerce, food delivery, grocery and retail logistics
- **Target customers**: B2C (consumers ordering delivery), B2B (merchants, employers for corporate meal plans), and independent contractors (Dashers) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Mission or purpose statement**: "To grow and empower local economies" and "shape the future of local commerce and broaden access to opportunity" [about.doordash.com](https://about.doordash.com/en-us/company) [careersatdoordash.com](https://careersatdoordash.com/)

## Products & Services
- **DoorDash App**: On-demand delivery platform for food, groceries, alcohol, and convenience items from local merchants [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashPass**: Monthly or annual subscription ($9.99/month or $96/year) offering $0 delivery fees and reduced service fees on eligible orders [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashMart**: DoorDash-owned convenience and grocery store offering quick delivery of snacks, groceries, household essentials [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Business**: Corporate meal programs, group ordering, and recurring meal plans for in-office and remote teams [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Merchants**: Online ordering, delivery, and marketing tools to help local businesses reach new customers [about.doordash.com](https://about.doordash.com/en-us/company)
- **Ad Sales (Enterprise)**: Advertising solutions for brands to reach DoorDash consumers [careersatdoordash.com](https://careersatdoordash.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; market cap fluctuates)
- **Key Metric**: Headcount > 15,000 employees globally [careersatdoordash.com](https://careersatdoordash.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources; acquisitions include Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
- **Growth Signals**:
  - Expanded to more than 40 countries [about.doordash.com](https://about.doordash.com/en-us/company)
  - Growing international presence through Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
  - Over 15,000 employees, indicating significant hiring scale [careersatdoordash.com](https://careersatdoordash.com/)
  - Diverse job openings across Customer Support, Order Fulfillment, Engineering, Sales, and Operations [greenhouse.io](https://job-boards.greenhouse.io/doordashusa)

## Competitive Advantages
- **Network effects**: Large base of consumers, merchants, and Dashers creates a self-reinforcing ecosystem
- **Brand recognition**: Dominant player in U.S. food delivery and expanding into adjacent verticals
- **Subscription loyalty**: DashPass encourages repeat usage and reduces churn
- **Vertical integration**: DashMart and DoorDash for Business provide owned supply and B2B revenue streams
- **Technology and logistics**: Real-time tracking, smart routing, and scalable platform underpinning operations
- **International scale**: Combined with Deliveroo and Wolt, DoorDash has global reach and local expertise

## Strategic Focus
- **International expansion** – continuing to grow in existing markets and entering new ones
- **Vertical diversification** – beyond food delivery into grocery, retail, convenience, and alcohol
- **Advertising business** – monetizing the platform through enterprise ad sales and sponsored listings
- **B2B growth** – scaling DoorDash for Business and merchant tools
- **Operational efficiency** – improving logistics, quality, and customer experience through technology

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment focused on innovation and empowering local economies. Values include "1% better every day" and "blaze a path for industry-defining work" [careersatdoordash.com](https://careersatdoordash.com/)
- **Flexible Work**: Teams decide their own work style – remote, hybrid, or in-office – based on nature of work and team dynamics [careersatdoordash.com](https://careersatdoordash.com/)
- **Compensation**: Competitive salary with bi-annual performance reviews; meaningful equity with quarterly vesting; 401(k) with company match [careersatdoordash.com](https://careersatdoordash.com/)
- **Health & Wellness**: Premium medical, dental, vision insurance; mental health program (1:1 therapy & coaching); wellness and workstyle reimbursement accounts for fitness, massage, commuting, daycare [careersatdoordash.com](https://careersatdoordash.com/)
- **Time Off**: Flexible vacation for salaried employees; generous sick leave; paid parental leave and military leave; paid volunteer time off [careersatdoordash.com](https://careersatdoordash.com/)
- **Perks**: Computer accessories reimbursement; lunch provided in offices; monthly meal/grocery/transport benefit in some locations; mobile and car allowance for select roles [careersatdoordash.com](https://careersatdoordash.com/)
- **Engineering & Innovation**: Opportunity to work on high-scale systems, define industry standards, and contribute to a globally recognized platform [careersatdoordash.com](https://careersatdoordash.com/)

## Sources
1. [about.doordash.com](https://about.doordash.com/en-us/company)
2. [careersatdoordash.com](https://careersatdoordash.com/)
3. [doordash.com](https://www.doordash.com/)
4. [greenhouse.io (DoorDash USA job board)](https://job-boards.greenhouse.io/doordashusa)

## Other roles at DoorDash USA

- [Product Designer, Intern (Summer 2027)](https://feeny.ai/job/product-designer-intern-summer-2027-doordash-usa-san-francisco-m1nxnyek3fvv) — San Francisco, CA / New York, NY
- [Strategy & Operations Manager - Ads & Promotions Monetization](https://feeny.ai/job/strategy-operations-manager-ads-promotions-monetization-doordash-usa-san-km6pacy4wv6q) — San Francisco, CA / New York, NY / Seattle, WA / Chicago, IL / Los Angeles, CA
- [Shift Lead - Central Harlem](https://feeny.ai/job/shift-lead-central-harlem-doordash-usa-manhattan-gry1hfdjf9y6) — Manhattan, NY
- [Shift Lead - Philadelphia](https://feeny.ai/job/shift-lead-philadelphia-doordash-usa-philadelphia-w8vd6dy1s6f5) — Philadelphia, PA
- [Staff Producer, Studio Central](https://feeny.ai/job/staff-producer-studio-central-doordash-usa-san-francisco-gzx00gkabeed) — San Francisco, CA / Seattle, WA / New York, NY
- [Embedded SW Test Engineer](https://feeny.ai/job/embedded-sw-test-engineer-doordash-usa-san-francisco-xk0dtsmfq4hg) — San Francisco, CA
- [Head of Central Robot Operations - Dot](https://feeny.ai/job/head-of-central-robot-operations-dot-doordash-usa-san-francisco-g6cardpkv54b) — San Francisco, CA
- [District Manager - Dashmart - Atlanta Area](https://feeny.ai/job/district-manager-dashmart-atlanta-area-doordash-usa-united-states-6d3rcn7987c9) — United States
- [Engineering Manager, DoorDash for Business](https://feeny.ai/job/engineering-manager-doordash-for-business-doordash-usa-san-francisco-j82n3v9246t2) — San Francisco, CA / Sunnyvale, CA / Seattle, WA / New York, NY
- [Marketing Manager, New Channels Strategy](https://feeny.ai/job/marketing-manager-new-channels-strategy-doordash-usa-united-states-65146egw0n7j) — United States