---
title: 'Team Lead Customer Success - Southern Europe at Constructor'
canonical: 'https://feeny.ai/job/team-lead-customer-success-southern-europe-constructor-france-ywe4kwa0jgv5'
type: 'job'
last_seen: '2026-11-06'
---

# Team Lead Customer Success - Southern Europe at Constructor

- **Company:** Constructor
- **Location:** France
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/constructor/1cc160ee-c10a-440f-af5d-9968b394302c

## Job description

## About You

You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

## About Us

[Constructor.io](http://Constructor.io) powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical.

We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

## About The Position

As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Your responsibilities will include:

- Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries)
- Ensuring customers successfully go live and continue to see measurable value from Constructor's product.
- Building and enabling your team to build trusted relationships across complex enterprise organizations: from engineers, data, and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, up to VP and C-level executives.
- Translating technical concepts, product capabilities, and performance data into clear business value connecting Constructor's work to outcomes like conversion, revenue, customer experience, and operational efficiency.
- Implementing and iterating on scalable processes and best practices to support team growth.
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required.

## Requirements

- French is a must for this role; and additional languages are welcome bonuses.
- Based in EMEA, ideally in Southern Europe.
- At least three years leading teams, with a minimum of three direct reports.
- At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
- Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives.
- Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.
- Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority.
- Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

## Benefits

- A competitive compensation package including stock options
- Fully remote team - choose where you live
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Parental leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact
- Diversity, Equity, and Inclusion at Constructor

At [Constructor.io](http://Constructor.io) we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our [Recruitment Privacy Notice](https://constructor.com/recruitment-privacy-notice). After that period your data will be deleted or anonymized.

## About Constructor

## Core Business
- **Primary industry**: AI-powered ecommerce search and product discovery (SaaS)
- **Target customers**: B2B, enterprise ecommerce brands, retailers, distributors, and marketplaces
- **Mission/purpose**: To automate the rich complexity required for a modern search experience behind a simple, elegant SaaS solution, helping shoppers find what they want to buy using natural language and AI.

## Products & Services
- **AI Shopping Agent**: Natural language conversational agent that helps shoppers discover products and answer questions.
- **Search & Browse**: Personalized search and category browsing with reinforcement learning.
- **Recommendations**: Product recommendations for onsite, email, SMS, and mobile notifications.
- **Retail Media**: Sponsored products and ads that don’t sacrifice customer experience.
- **Merchandiser Controls**: Tools for merchants to manage rankings, promotions, and experiments.
- **Insights & Automations**: Dashboards, reports, and automated attribute enrichment using GenAI.
- **Answer Engine Assistants (Beta)**: Integration with ChatGPT and other answer engines for offsite discovery.
- **Merchant Intelligence Agent (Beta)**: Research and fix ranking issues.
- **Product Insights Agent**: Generate personalized product questions to help shoppers buy with confidence.
- **Collections**: Dynamic, curated product pages.
- **In-Store**: Extend online intelligence to physical stores.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: $40.0M annual revenue (LinkedIn estimate); $86.1M total funding across 4 rounds
- **Notable Investors/Partners**: Not named in provided sources, but clients include Sephora, Under Armour, Petco, and many others.
- **Growth Signals**:
  - 336 employees (LinkedIn) / 375+ team members (company site), +48% YoY headcount growth
  - 400+ billion requests powered per year
  - 98.5% average client retention rate over the last three years
  - Named a Leader in Forrester Wave (Commerce Search & Product Discovery, Q3 2025), Gartner Magic Quadrant (Search & Product Discovery, 2025), and IDC MarketScape
  - Top rated on G2 Crowd and Gartner Peer Reviews (4.9 and 4.8 respectively)
  - 94% team member retention rate

## Competitive Advantages
- **AI-native from day one**: Built on clickstream data and advanced AI, not bolted onto legacy keyword search.
- **Reinforcement learning across touchpoints**: Every interaction (search, browse, agent) makes the system smarter.
- **API-first, headless, composable, platform-agnostic**: Easy integration with any tech stack.
- **Ecommerce-specific optimization**: Sole focus on commerce metrics (revenue, conversion, profit), consistently delivering $10M+ revenue lifts for customers.
- **Only vendor named a Leader by three independent analyst firms (Forrester, Gartner, IDC)**.

## Strategic Focus
- **AI agents and reasoning**: Expanding AI Shopping Agents, Answer Engine Assistants, and Merchant Intelligence Agents.
- **Offsite discovery**: Enabling discovery via email, SMS, and answer engines like ChatGPT.
- **In-store integration**: Extending online intelligence to physical retail.
- **Continued investment in personalization and automation** to reduce setup time (8 weeks or less).

## Why Work Here
- **Culture**: Remote-first, 100% remote – choose where you live. Collaborative, empathetic, and problem-solving environment. Rated top 5% on RepVue and a Will Reed Top 100 award recipient.
- **Benefits**:
  - Company pays 99% of medical, dental, and vision premiums for US team members.
  - Unlimited PTO and vacation time (minimum 3 mandatory weeks off per year).
  - Paid parental leave.
  - Yearly Remote Work Stipend + one-time $500 New Hire Setup Stipend.
  - Yearly Learning & Development $500 Stipend.
  - Stock options for every team member.
  - Company-issued Apple laptop.
- **Growth**: Fast-growing startup with opportunities to work on challenging AI/ML problems used by millions of shoppers. Mentorship, autonomy, and career development.
- **Diversity & Inclusion**: Committed to DEI with an internal ERG.
- **Team**: 94% retention rate; described as collaborative, brilliant people who enjoy solving hard problems.

## Sources
1. [Constructor Careers Page](https://constructor.com/about/careers)
2. [Constructor Main Website](https://constructor.com/)
3. [Constructor LinkedIn](https://www.linkedin.com/company/constructor-io)
4. [Constructor About Page](https://constructor.com/about)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/constructorio) (used for funding and revenue data, though not directly cited in text – revenue from LinkedIn)

## Other roles at Constructor

- [Sales Development Representative - LATAM](https://feeny.ai/job/sales-development-representative-latam-constructor-remote-tv64wn2dg4q9)
- [Account Manager - APAC](https://feeny.ai/job/account-manager-apac-constructor-sydney-rna08eh7dvd0) — Sydney, Australia
- [Account Executive - APAC](https://feeny.ai/job/account-executive-apac-constructor-sydney-z1pej3qape6a) — Sydney, Australia
- [Sales Engineer](https://feeny.ai/job/sales-engineer-constructor-amer-xxjjec5jdk5j) — AMER
- [Sr. Customer Success Manager (French Speaking)](https://feeny.ai/job/sr-customer-success-manager-french-speaking-constructor-france-n0809w6gb2v2) — France
- [Sales Engineer (EMEA)](https://feeny.ai/job/sales-engineer-emea-constructor-emea-fjvh3yhd9s8r) — EMEA
- [Integration Engineer (French Speaker)](https://feeny.ai/job/integration-engineer-french-speaker-constructor-emea-9jhp71zcp8eh) — EMEA
- [Technical Project Manager (EMEA)](https://feeny.ai/job/technical-project-manager-emea-constructor-remote-8w67scygjw6q)
- [Technical Project Manager (AMER)](https://feeny.ai/job/technical-project-manager-amer-constructor-remote-hg1wbryqcpx1)
- [Performance Marketing Specialist, Paid Social & Media](https://feeny.ai/job/performance-marketing-specialist-paid-social-media-constructor-amer-fq9afqj6d2c0) — AMER