--- title: 'Team Lead, Customer Support, In-Store at DoorDash Australia' canonical: 'https://feeny.ai/job/team-lead-customer-support-in-store-doordash-australia-sydney-48vgj5fh48fk' type: 'job' last_seen: '2026-11-08' --- # Team Lead, Customer Support, In-Store at DoorDash Australia - **Company:** DoorDash Australia - **Location:** Sydney, Australia / Melbourne, Australia / Brisbane, Australia / Australia - **Work type:** remote - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/doordashaustralia/jobs/8324436 ## Job description ## About the Team The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed. Shifts:
 Full-Time ## About the Role The Team Lead, Customer Support leads our APAC support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on. You’re excited about this opportunity because you will… Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience. We’re excited about you because… - You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus - You know how to inspire, coach, and develop a high-performing remote team - You care deeply about delivering an outstanding customer experience every time - You’re a clear and confident communicator, both in writing and in person - You’re a strong problem solver who can handle complex and escalated issues with ease - You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards ## About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) . ## About DoorDash Australia ## Company Overview - **One-liner**: DoorDash Australia connects local consumers, merchants, and independent delivery contractors through a technology platform for ordering and delivering food, groceries, and other goods across Australia. - **Entity Type**: Public subsidiary (Parent: DoorDash, Inc. – NASDAQ: DASH) - **Headquarters**: Melbourne, VIC, Australia (with additional office in Sydney) - **Founded**: 2013 (global); Australian operations launched in 2020 - **Founders**: Tony Xu, Stanley Tang, Andy Fang, Evan Moore ## Core Business - **Primary industry**: Logistics, freight and delivery services; local commerce platform - **Target customers**: B2B (merchants, restaurants, retailers), B2C (consumers), and independent contractors (Dashers) - **Mission**: "To empower local economies" – helping merchants grow, giving consumers access to local goods, and providing flexible earning opportunities for Dashers ## Products & Services - **DoorDash Marketplace**: Core platform where consumers order food and goods from local merchants for delivery by Dashers. Integrated ordering, payment, and logistics. - **DoorDash Drive**: White-label delivery solution enabling merchants to use DoorDash’s logistics network for deliveries ordered through their own websites. - **Dasher App**: Independent contractor platform allowing individuals to choose when and where to deliver, with upfront pay disclosure. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the Australian entity. Parent company DoorDash, Inc. is publicly traded (NASDAQ: DASH) with a market capitalisation of over $50 billion (as of mid-2025). - **Key Metrics** (Australia, 2024): - Over 230,000 Australians earned income as Dashers - Dashers collectively earned more than $500 million - Merchants generated over $1.4 billion in sales on the platform - More than 35,000 active merchants at year-end - **Notable Investors/Partners**: Backed by global parent; local partnerships with more than 35,000 merchants including restaurants, grocery stores, and retail outlets. - **Growth Signals**: - Launched in Australia in 2020 and rapidly expanded to all major cities and regional areas - 147 full-time employees (FTEs) as of 2024, with 48 new FTEs added during the year - Ongoing investment in trust & safety operations, regulatory compliance, and supplier risk management ## Competitive Advantages - **Network effects**: Large, active base of merchants, Dashers, and consumers creates a self-reinforcing marketplace - **Technology & logistics**: Proprietary routing, real-time tracking, and AI-driven demand forecasting - **Global scale with local expertise**: Leverages DoorDash’s global infrastructure (including Deliveroo and Wolt) while adapting to Australian regulations and consumer preferences - **Flexible earning model**: Attracts a large pool of Dashers, ensuring delivery capacity even during peak times ## Strategic Focus - Growing merchant and consumer base across Australia, including expansion into non-food categories (grocery, retail, alcohol) - Engaging with regulators (e.g., Fair Work Commission proceedings on minimum standards for employee-like workers) - Strengthening trust & safety through 24/7 incident response and modern slavery risk mitigation - Investing in sustainable growth: ethical supply chains, dasher support, and community impact programs ## Why Work Here - **Culture**: Fast-paced, mission-driven environment with a focus on “moving quickly and always learning.” Employees report a collaborative atmosphere and ownership over problems. - **Work policy**: Hybrid model with offices in Melbourne and Sydney. Flexibility for certain roles. - **Perks**: - Employee Assistance Program and free confidential hotline - Ethics & Compliance Center for reporting concerns (whistleblower, anti-discrimination, workplace health & safety) - Opportunities to work across diverse teams: Analytics, Marketing, Sales, Engineering, HR, Trust & Safety, and more - **Diversity & inclusion**: Formal policies on equal opportunity, anti-discrimination, and anti-harassment; modern slavery steering committee and due diligence frameworks - **Career growth**: Rapidly growing entity with many new hires (48 added in 2024) and visible impact on local economies ## Sources 1. [about.doordash.com](https://about.doordash.com/en-au/company) 2. [about.doordash.com/impact](https://about.doordash.com/en-au/impact) 3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/doordashaustralia) 4. [au.seek.com](https://au.seek.com/companies/doordash-160565827422517) 5. [modernslaveryregister.gov.au](https://modernslaveryregister.gov.au/statements/NRoIZVToIlVQnkO/pdf/) ## Other roles at DoorDash Australia - [Associate Manager, Revenue Enablement](https://feeny.ai/job/associate-manager-revenue-enablement-doordash-australia-melbourne-dsmycwhqj8c6) — Melbourne, Australia / Sydney, Australia - [Account Development Executive - APAC](https://feeny.ai/job/account-development-executive-apac-doordash-australia-melbourne-fezs100xe4w9) — Melbourne, Australia / Sydney, Australia - [Associate Manager, Marketplace Strategy & Operations (In-app Experience)](https://feeny.ai/job/associate-manager-marketplace-strategy-operations-in-app-experience-doordash-03dbzzewhpnp) — Sydney, Australia / Melbourne, Australia - [Data Scientist](https://feeny.ai/job/data-scientist-doordash-australia-melbourne-v0km8gabm8d5) — Melbourne, Australia / Sydney, Australia - [Senior Associate, Lifecycle Marketing, ANZ](https://feeny.ai/job/senior-associate-lifecycle-marketing-anz-doordash-australia-sydney-dsk8rcv75cs3) — Sydney, Australia / Melbourne, Australia - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-doordash-australia-brisbane-q3e49q30x6n6) — Brisbane, Australia - [Senior Associate, Strategy & Operations - Integrity (International)](https://feeny.ai/job/senior-associate-strategy-operations-integrity-international-doordash-australia-9gma35wraspk) — Sydney, Australia / Melbourne, Australia - [Associate Manager, Growth Marketing ANZ (Dasher)](https://feeny.ai/job/associate-manager-growth-marketing-anz-dasher-doordash-australia-sydney-w0f586ctntj0) — Sydney, Australia / Melbourne, Australia - [Manager, Strategy & Operations - DashPass](https://feeny.ai/job/manager-strategy-operations-dashpass-doordash-australia-sydney-mtdm66ne6gre) — Sydney, Australia / Melbourne, Australia - [Head of Ad Sales, ANZ](https://feeny.ai/job/head-of-ad-sales-anz-doordash-australia-sydney-gp84ddehkmdr) — Sydney, Australia / Melbourne, Australia