--- title: 'Team Lead, Customer Support - In-Store - UK at SevenRooms, a DoorDash company - United Kingdom' canonical: 'https://feeny.ai/job/team-lead-customer-support-in-store-uk-sevenrooms-a-doordash-company-united-tjhvf7e7gjyy' type: 'job' last_seen: '2026-09-06' --- # Team Lead, Customer Support - In-Store - UK at SevenRooms, a DoorDash company - United Kingdom - **Company:** SevenRooms, a DoorDash company - United Kingdom - **Location:** London, United Kingdom - **Posted:** 2026-05-14 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/sevenroomsuk/jobs/7921009 ## Job description ## About the Team The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed. Shifts:
 Full-Time ## About the Role The Team Lead, Customer Support leads our UK-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on. You’re excited about this opportunity because you will… - Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues. - Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment. - Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed. - Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training. - Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience. We’re excited about you because… - You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus - You know how to inspire, coach, and develop a high-performing remote team - You care deeply about delivering an outstanding customer experience every time - You’re a clear and confident communicator, both in writing and in person - You’re a strong problem solver who can handle complex and escalated issues with ease - You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards ## About SevenRooms In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining. As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are. Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness). ## About SevenRooms, a DoorDash company - United Kingdom ## Company Overview - **One-liner**: SevenRooms is a CRM, marketing, and operations platform that helps hospitality operators (restaurants, hotels, nightlife venues) create personalized guest experiences and drive repeat business. - **Entity Type**: Private (subsidiary of DoorDash, Inc. – a public company, NASDAQ: DASH) – acquired in 2025; previously venture-backed ($71.7M total funding). - **Headquarters**: New York, NY, USA (global HQ); UK office in London (123 Buckingham Palace Road, London SW1W 9SH). - **Founded**: 2011 - **Founders**: Joel Montaniel, Allison Page, Kinesh Patel ## Core Business - **Primary industry**: Hospitality technology / Restaurant technology - **Target customers**: B2B – restaurants, hotel F&B, bars, nightlife, entertainment venues (from local independents to Michelin-starred groups and international hotel chains). - **Mission/purpose**: “To help hospitality operators understand their guests and grow their business, enabling a more sustainable future” (Co-founder Joel Montaniel). The company champions “SuperHuman Hospitality.” ## Products & Services - **Reservations, Waitlist & Table Management**: AI-powered seating, pacing controls, cover forecasting, and waitlist automation to optimise front-of-house operations. - **Online Ordering & Mobile Order & Pay**: Direct ordering from the restaurant’s own channels. - **Guest CRM & Marketing Automation**: Unified guest profiles across bookings, visits, and orders; automated email/SMS campaigns, review aggregation, referral programs, and revenue management. - **Voice AI**: Handles call-in reservations automatically. - **Integration Ecosystem**: Connects with DoorDash, Deliveroo, Google, Instagram, Yelp, and other third-party channels to capture bookings from multiple sources. ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by DoorDash for an undisclosed amount; DoorDash market cap ~$40B+ as of mid-2025). - **Key Metric**: Annual revenue ~$68M (2024 estimate from Growjo); total funding $71.7M (prior to acquisition). - **Notable Investors/Partners**: DoorDash (parent company); prior investors include (from Crunchbase) – not listed in search but widely reported. Partners include Marriott International, MGM Resorts, Mandarin Oriental, Jumeirah, Hilton, Wolfgang Puck, Union Square Hospitality Group, Live Nation, and many others. - **Growth Signals**: Acquired by DoorDash in May 2025 to expand DoorDash’s Commerce Platform; serves 15,000+ venues globally across 1,000+ cities; operates in 12 countries; headcount of 350+ (growing ~1% YoY); recognised as Inc. Best Workplaces multiple years. ## Competitive Advantages - **Deep hospitality CRM**: Combines operations (reservations, table management) with a powerful CRM and marketing automation – a unified platform that competitors often offer as separate tools. - **Data-driven guest insights**: Captures every touchpoint (booking, visit, order, review) to enable personalised marketing and upselling. - **DoorDash backing**: Access to DoorDash’s scale, consumer network, and resources accelerates innovation and provides a direct channel to millions of diners. - **Open ecosystem**: Integrates with major booking and delivery platforms (Google, Yelp, DoorDash, Deliveroo) rather than locking merchants into a walled garden. ## Strategic Focus - **Omnichannel growth**: Helping merchants own the guest experience across in-store, online ordering, and third-party delivery – a key rationale for the DoorDash acquisition. - **International expansion**: Already in UK, UAE, Australia, Singapore, Hong Kong; likely to deepen presence in those markets. - **Product innovation**: Continued investment in AI (Voice AI, smart seating) and deeper integration with DoorDash’s marketplace and logistics. ## Why Work Here - **Culture**: Described as “people-first” with a focus on “SuperHuman Hospitality” – transparency, authenticity, and service-mindedness. Recognised by Inc. Best Workplaces (2020, 2022, 2023) and Built In Best Places to Work NYC (multiple years). - **Remote/Hybrid**: The UK office in London (Buckingham Palace Road) appears to be a physical office; many roles (Customer Success, Sales, Engineering) are listed as London-based. The company likely supports hybrid working, though policy not explicitly stated. - **Notable perks**: Not detailed in search results, but as a DoorDash subsidiary, employees may receive DoorDash equity or benefits. The careers page emphasises “making room for everyone to show up as their authentic selves.” - **Engineering culture**: Engineers “craft solutions that power the guest journey” – they work on backend (likely Python/Go), frontend (React), and data infrastructure. Interview process includes recruiter phone screen, technical interviews, and a final round. ## Sources 1. [sevenrooms.com](https://sevenrooms.com/) – Official website with product details and customer count. 2. [careersatdoordash.com](https://careersatdoordash.com/career-areas/sevenrooms/) – SevenRooms career section under DoorDash, detailing culture and roles. 3. [linkedin.com](https://www.linkedin.com/company/sevenrooms) – LinkedIn profile with headcount, locations, and employee data. 4. [ir.doordash.com](https://ir.doordash.com/news/news-details/2025/DoorDash-Announces-Agreement-to-Acquire-SevenRooms-to-Enhance-Commerce-Platform-Offerings/) – DoorDash acquisition announcement (May 6, 2025). 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/sevenroomsuk) – UK-specific job listings (Greenhouse). ## Other roles at SevenRooms, a DoorDash company - United Kingdom - [Account Executive with French](https://feeny.ai/job/account-executive-with-french-sevenrooms-a-doordash-company-united-kingdom-ha0wve4a2qyt) — London, United Kingdom - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-sevenrooms-a-doordash-company-united-kingdom-ewtvem5skk10) — London, United Kingdom - [Sales Development Representative with French](https://feeny.ai/job/sales-development-representative-with-french-sevenrooms-a-doordash-company-hy04r461z2ja) — London, United Kingdom - [Events Marketing Manager](https://feeny.ai/job/events-marketing-manager-sevenrooms-a-doordash-company-united-kingdom-london-fhtgr6xgybmq) — London, United Kingdom - [Implementation Partner with Italian](https://feeny.ai/job/implementation-partner-with-italian-sevenrooms-a-doordash-company-united-q5b3rerddse4) — London, United Kingdom - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-sevenrooms-a-doordash-company-united-kingdom-4sdxtyxx10hw) — London, United Kingdom - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-sevenrooms-a-doordash-company-united-kingdom-kkqjs6j6khpg) — London, United Kingdom - [Account Executive, In-Store](https://feeny.ai/job/account-executive-in-store-sevenrooms-a-doordash-company-united-kingdom-london-a9m8pt4gzq42) — London, United Kingdom - [Software Engineer, Backend](https://feeny.ai/job/software-engineer-backend-sevenrooms-a-doordash-company-united-kingdom-london-v4cwmat1xd19) — London, United Kingdom