--- title: 'Team Lead, Legal Conflicts Managed Services at Harbor' canonical: 'https://feeny.ai/job/team-lead-legal-conflicts-managed-services-harbor-united-states-united-kingdom-9mfegjy1k9ng' type: 'job' last_seen: '2026-10-30' --- # Team Lead, Legal Conflicts Managed Services at Harbor - **Company:** Harbor - **Location:** United States / United Kingdom - **Work type:** remote - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/harborglobal/jobs/5271495007 ## Job description Harbor is seeking a Team Lead of Conflicts Managed Services to join our dynamic team. The Team Lead leads Harbor’s conflicts managed services practice across clients, with responsibility for delivery, client relationships, team development, and business performance. Reporting to the Managing Director, this leader will help build a scalable service model and shape how Harbor modernizes conflicts work through better processes and technology. As an early leader in the practice, the Manager will have room to shape its model and grow with the business. The role oversees client engagement leads and maintains consistent standards across the portfolio. Harbor conducts conflicts research and flags potential issues for client review; each client retains responsibility for conflict decisions and clearance. This is a 100% remote position that can be worked from anywhere in the US or UK. Roles and Responsibilities: Client Engagement & Growth - Oversee service quality, client communication, escalations, and delivery against each client’s requirements. - Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews. - Identify opportunities to improve or expand services, working with Harbor leadership and subject-matter experts. Service Delivery & Modernization - Set delivery standards, quality controls, reporting, and performance measures across client teams. - Bring strong working knowledge of Intapp Conflicts and guide process improvement, platform use, and modernization. - Develop practical uses of automation for research, triage, and routing, with appropriate testing and oversight. People & Practice Economics - Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession. - Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost. - Partner with the Managing Director on budgets, forecasts, client economics, and the evolving pricing model. Strategic Execution - Build repeatable practices that support growth across multiple firms while accommodating client-specific workflows. - Use service and financial data to identify risks, improve performance, and inform business decisions. - Represent the conflicts practice across Harbor and contribute to a measured, multi-year modernization roadmap. Success Metrics - Delivery quality, turnaround, and adherence to client service commitments. - Client satisfaction, retention, and well-founded service expansion. - Team readiness, engagement, capacity, and development. - Practice performance, including utilization, cost, margin, and progress on process improvement. Qualifications: ## Experience - Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment. - Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations. - Experience managing and developing teams and improving operational processes. Capabilities - Strong client-service skills and confidence working across different firm cultures and stakeholder groups. - Commercial and financial acumen, including staffing, forecasting, utilization, and profitability. - Ability to modernize processes and apply technology thoughtfully; a builder’s mindset suited to a growing service line. ## Preferred Qualifications - Experience with conflicts operations at more than one firm. - Participation in a conflicts modernization, platform implementation, process redesign, or automation effort. - Client-facing experience in consulting, legal technology, or another multi-client service environment. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. ## About Harbor ## Company Overview - **One-liner**: Harbor Global is a globally integrated legal technology and consulting services firm that helps law firms and corporate law departments achieve breakthrough outcomes through strategy, technology, operations, and intelligence. - **Entity Type**: Private (bootstrapped; no public funding rounds disclosed) - **Headquarters**: Chicago, Illinois, United States (primary hub; major offices also in Moncton, Manila, London, and Sydney) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry**: Legal Technology and Consulting Services - **Target customers**: B2B – leading law firms, corporations, and their in-house legal departments - **Mission**: To be a globally integrated organization where colleagues, clients, and partners can thrive, with an ambitious commitment to client success. ## Products & Services - **Legal Technology + Operations**: Advisory, implementation, and operational support for legal technology systems and workflows. - **Research + Intelligence**: Expert solutions in research, library, and information management to address complex information challenges. - **Vendor Governance + Sourcing**: Vendor management and sourcing solutions to minimize risks and optimize controls and compliance. - **Strategy + Transformation**: Combining industry insights with strategy, technology, and business consulting to help clients set and execute their direction. - **Harbor Labs**: Legal engineering solutions that help enterprises use advanced technology to accelerate the speed of business. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Over 900 industry experts globally (team of ~800–900 employees, as stated on the company website) - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Currently listing 30 open roles on Greenhouse (July 2025/2026); expansion of Data & AI Strategy leadership (Senior Director, Senior Manager); global remote-first hiring across US, Canada, UK, Australia, and Philippines. ## Competitive Advantages - **Multidisciplinary integration**: Teams are organized into specialist groups aligned with key client functions, enabling seamless collaboration across legal, technology, operations, and intelligence. - **Remote-first culture**: A significant portion of the 800+ team works from home, supported by offices and co-located workspaces – a model that attracts top talent globally. - **Deep domain expertise**: A "deep bench" of experts spanning legal technology, sourcing, research, and transformation, allowing tailored solutions for complex legal challenges. ## Strategic Focus - **Data & AI**: Recent hires for Senior Director and Senior Manager of Data & AI Strategy signal a push to embed AI and data analytics into client solutions. - **Client relationship expansion**: Emphasis on building lasting connections and fostering community within the legal industry. - **Global growth**: Continued expansion of remote teams and office hubs in key jurisdictions (US, Canada, UK, Australia, Philippines). ## Why Work Here - **Flexible work environment**: Remote-first culture with the option to work from home, co-located workspaces, or on-site with clients. Offices available in major hubs. - **Comprehensive benefits**: Medical, dental, vision, mental health support, life insurance, disability, wellness benefits, retirement savings with employer matching, flexible PTO, parental leave, and statutory holidays. - **Career development**: Training and development programs, employee assistance, and a clear interview process that may include behavioral, case-study, or technical interviews. - **Culture**: Values-driven organization focused on client success, inclusive community, resilient connections, and collaboration. Described as a place where employees can "work amongst the stars." ## Sources 1. [harborglobal.com](https://harborglobal.com/) 2. [harborglobal.com/careers/about-harbor](https://harborglobal.com/careers/about-harbor/) 3. [harborglobal.com/careers/for-applicants](https://harborglobal.com/careers/for-applicants/) 4. [job-boards.greenhouse.io/harborglobal](http://job-boards.greenhouse.io/harborglobal) 5. 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