--- title: 'Team Lead - Member Care - Orlando at CLEAR - Corporate' canonical: 'https://feeny.ai/job/team-lead-member-care-orlando-clear-corporate-orlando-z2ek96fwr4yk' type: 'job' last_seen: '2026-11-06' --- # Team Lead - Member Care - Orlando at CLEAR - Corporate - **Company:** CLEAR - Corporate - **Location:** Orlando, FL - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/clear/jobs/8268113 ## Job description CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. ## Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Team Leader to drive operational excellence and elevate the member experience within our Member Care organization. This role leads a team of frontline specialists, ensuring high-quality, compliant, and efficient member interactions across channels. The Team Leader plays a critical role in coaching performance, managing day-to-day operations, and leveraging data and technology to continuously improve outcomes. Reporting to the Manager of Member Care, this role partners cross-functionally with Training, Technology, Workforce Management, and Operations to deliver scalable, high-impact support. This is a hands-on leadership role requiring strong judgment, adaptability, and a bias toward action in a fast-paced environment. Key Responsibilities Include: - Lead, coach, and develop a team of Member Care specialists to deliver high-quality, consistent member experiences across channels - Manage daily operations including queue performance, staffing adjustments, attendance, and adherence to ensure SLA and productivity targets are met - Own team performance through KPIs (CSAT, QA, productivity, SLAs) and use data to drive continuous improvement - Deliver ongoing coaching, conduct regular 1:1s, and implement performance improvement plans to elevate individual and team performance - Ensure compliance with internal policies, documentation standards, and regulatory requirements across all member interactions - Support hiring, onboarding, and development of new team members in partnership with cross-functional teams - Handle complex or escalated member issues and ensure timely, high-quality resolution of sensitive cases Ideal candidates will have: - 2–5+ years of experience in a customer support or call center environment, with prior people management experience preferred - Strong coaching and performance management skills with a track record of improving team outcomes - Experience working with support tools and analytics platforms (e.g., CRM systems, workforce management tools, Looker, or similar) - Ability to analyze data and translate insights into operational improvements - Excellent communication skills with the ability to clearly escalate issues and influence stakeholders - High level of ownership, adaptability, and comfort operating in a fast-paced, evolving environment - Flexibility to adjust schedules and support business needs as required The base salary range for this role is $55,000-$65,000 / year depending on level of skills and experience. This range represents the base salary consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. Perks of Being a Team Member at CLEAR! - Competitive compensation structure with base and target bonus - 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays - $100 monthly wellness stipend for health and fitness-related expenses - 401k Retirement Plan with company match - Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits - Family Planning benefits through KindBody - Paid Parental Leave - Family, Military & Bereavement Leave Program - Emotional Well Being Assistance - Ongoing training & development programs to grow & advance your career with a growing company! - Free CLEAR memberships for you and one other. Plus a discounted membership for three friends! Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice. CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Perks of Being a Team Member at CLEAR! - Competitive compensation structure with base and target bonus - 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays - $100 monthly wellness stipend for health and fitness-related expenses - 401k Retirement Plan with company match - Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits - Family Planning benefits through KindBody - Paid Parental Leave - Family, Military & Bereavement Leave Program - Emotional Well Being Assistance - Ongoing training & development programs to grow & advance your career with a growing company! - Free CLEAR memberships for you and one other. Plus a discounted membership for three friends! Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice. CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. ## About CLEAR - Corporate ## Company Overview - **One-liner**: CLEAR is a secure identity platform that uses biometrics to create frictionless experiences for travelers, sports fans, and consumers, allowing them to move quickly through security, venues, and digital check-ins. - **Entity Type**: Public (NYSE: YOU) - **Headquarters**: New York, New York, United States - **Founded**: 2010 (acquired out of bankruptcy by Caryn Seidman Becker) - **Founders**: Caryn Seidman Becker (Chair, CEO, and Founder) ## Core Business - **Primary industry/industries**: Identity Verification, Consumer Services, Travel Technology, Healthcare Identity - **Target customers**: B2B (airports, stadiums, arenas, healthcare providers, government agencies) and B2C (travelers, event-goers, general consumers) - **Mission or purpose statement**: "To make life safer and easier by using our secure identity platform to power friction-free experiences." ## Products & Services - **CLEAR Plus (Airport Security)**: A membership program that allows travelers to use dedicated biometric lanes at TSA checkpoints to skip long lines. Available at 70+ airports nationwide. - **CLEAR Health Pass**: A digital health verification tool that allows users to securely link their medical records (vaccination status, test results) for entry into venues, events, and workplaces. - **CLEAR for Arenas & Stadiums**: Expedited entry into major sports and entertainment venues using biometric identity verification. - **CLEAR1 (B2B Platform)**: An enterprise identity platform that helps businesses transform customer experiences, increase trust, and streamline operations across industries including healthcare, government, and travel. ## Market Standing - **Valuation/Market Cap**: Not publicly available in search results (public company; market cap fluctuates). - **Key Metric**: Annual revenue of **$900.8 million** (latest available data). - **Notable Investors/Partners**: Partners with major airlines (Delta, United, American), TSA, and hundreds of sports and entertainment venues. The company has raised prior funding rounds before going public. - **Growth Signals**: - Headcount of 1,273 employees (+15.1% YoY, +381 people). - 41+ million verified users nationwide. - 62 airport locations and hundreds of partners. - Expanding into healthcare and government sectors (B2B CLEAR1 platform). ## Competitive Advantages - **First-Mover & Scale**: The dominant biometric identity platform for airport security in the U.S., with a massive installed base at 70+ airports and hundreds of venues. - **Network Effects**: As more users enroll, the value of the platform increases for partners (airports, venues, healthcare systems) who want to offer frictionless experiences. - **Trust & Security**: A mission-critical focus on safety, security, and customer data protection, which is a key differentiator in the sensitive identity verification space. - **Brand Recognition**: "CLEAR" is a household name for travelers, with high consumer trust and awareness. ## Strategic Focus - **Expansion into Healthcare & Government**: The company is actively building out its B2B CLEAR1 platform to serve healthcare systems and government agencies, leveraging its identity verification infrastructure. - **Product Innovation**: Continued investment in new products like Health Pass and enterprise identity solutions to diversify beyond airport security. - **Deepening Partnerships**: Growing partnerships with airlines, venues, and new verticals to expand the CLEAR network. - **Customer Experience Obsession**: A stated commitment to "surprise and delight" customers, with a culture that values relentless problem-solving and bias for action. ## Why Work Here - **Culture & Values**: CLEAR describes itself as a team of "indefatigable problem-solvers" who are "gritty, relentless, and scrappy." Core values include: "Own It," "Speak Up," "Embrace Change," "Bias for Action," and "Obsessed with the Customer Experience." - **Growth & Impact**: Employees work on high-impact products used by millions of people daily, with opportunities to move across engineering, product, marketing, and business development. - **Work Style**: Hybrid/office roles primarily based in New York, NY, with some roles in Austin, TX, San Francisco, CA, and Washington, DC. - **Engineering Culture**: Strong emphasis on data-driven decision making, building secure and scalable systems, and shipping quickly. The engineering team is growing significantly (multiple senior and staff-level roles open across backend, fullstack, mobile, infrastructure, and AI). - **Perks & Development**: The company invests in learning and development (dedicated L&D roles), encourages internal mobility, and has a "great people" focus—"we constantly seek out talent that is smarter than we are." - **Mission-Driven**: Employees are motivated by the mission to make daily life safer and easier, working on a platform that directly impacts how people travel, attend events, and access services. ## Sources 1. [clearme.com - Careers](https://www.clearme.com/careers) 2. [clearme.com - Who We Are](https://www.clearme.com/who-we-are) 3. [Greenhouse - Jobs at CLEAR](https://job-boards.greenhouse.io/clear) 4. 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