---
title: 'Team Lead of Account Experts (Chinese Speaking) at Omnisend'
canonical: 'https://feeny.ai/job/team-lead-of-account-experts-chinese-speaking-omnisend-malaysia-6z7q3mhcqzk4'
type: 'job'
last_seen: '2026-09-14'
---

# Team Lead of Account Experts (Chinese Speaking) at Omnisend

- **Company:** Omnisend
- **Location:** Malaysia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/omnisend/ed98bc31-93c7-4ef0-897c-a79d6aefb9b9

## Job description

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

About the role: The Team Lead of Account Experts is a people leadership and regional customer success role within Omnisend’s Customer Success organization. In this role, you will lead and coach a team of Account Experts while overseeing the Chinese speaking book of business. You will be responsible for customer health, retention, and client success across the region, ensuring merchants receive proactive, strategic, and high-quality support. Working closely with other regional leads and Director of Customer Success, you will help turn CS strategy into strong daily execution, improve team performance, identify risks and opportunities, and make sure APAC customers succeed with Omnisend.

What you’ll do @ Omnisend:

- Lead, coach, and develop a team of Account Experts;

- Oversee the Chinese speaking book of business and take ownership of regional customer health, retention, and client success;

- Monitor churn risk, adoption, engagement, renewal readiness, and overall account performance;

- Support the team with complex, strategic, high-value, or at-risk customer accounts;

- Coach Account Experts on ecommerce strategy, email and SMS marketing, product adoption, retention, renewals, and difficult customer conversations;

- Ensure APAC customers are successfully onboarded and receive the right guidance across setup, migration, warmup, campaigns, automations, and ongoing account growth;

- Review customer dashboards, team performance, workload, and open issues to ensure timely follow-up and strong execution;

- Own first-level customer escalations for the book of business;

- Drive consistency in customer communication, account planning, QBRs, documentation, and best-practice sharing;

- Share customer insights, risks, trends, and feedback with the Customer Success team.

- Foster a culture of accountability, ownership, collaboration, and continuous improvement.

We expect that you’ll bring:

- 2+ years of experience in Customer Success, Account Management, ecommerce, SaaS, or a similar customer-facing role;

- Experience leading, mentoring, or coaching others;

- Experience owning or supporting a book of business, customer portfolio, or regional customer segment;

- Strong understanding of customer success best practices, retention, adoption, customer health, and account ownership;

- Good understanding of digital marketing metrics, including opens, clicks, conversions, revenue, engagement, and retention;

- Ability to identify churn risks, customer health signals, and opportunities to improve customer outcomes;

- Confidence in discussing business, renewal, cancellation, retention, and growth topics with customers;

- Strong communication, prioritization, and problem-solving skills;

- Ability to work with data and make data-informed decisions;

- A proactive, adaptable, and customer-centric mindset;

- Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, Omnisend, or similar platforms;

- Fluency in English and Chinese (both Mandarin and Cantonese).

What we offer in return:

- Competitive salary based on experience + commission depending on individual and team results;

- An unlimited learning budget for self-improvement complying with the best interest of Omnisend;

- Working methods and best practices inspired by the best tech companies in Silicon Valley;

- Senior colleagues who enable us to have a high-performing, productive environment where your growth will accelerate;

- Flexible working hours and remote work possibilities;

- Private health insurance;

- Unlimited access to psychotherapy;

- A workstation budget of 420 EUR;

- Personalized work anniversary gifts, including house cleaning services, bikes, scooters, spas, international flights, and more depending on the year;

- Attractive workations and team-led team-building events.

Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.

Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.

## About Omnisend

## Company Overview
- **One-liner**: Omnisend is a marketing automation platform built specifically for ecommerce brands, helping them drive revenue through email, SMS, and other channels powered by AI and data.
- **Entity Type**: Private (Bootstrapped/Organic Growth, with minor funding rounds)
- **Headquarters**: Vilnius, Lithuania (with offices in Kaunas, Lithuania and Charleston, South Carolina, USA)
- **Founded**: 2014
- **Founders**: Rytis Lauris (Co-founder, CEO)

## Core Business
- **Primary Industry**: Ecommerce Marketing Automation / SaaS (Software as a Service)
- **Target Customers**: B2B; specifically ecommerce brands (SMBs to mid-market).
- **Mission/Purpose**: To make ecommerce marketing easier, more intuitive, powerful, and personal for the people behind every store. They aim to help online brands grow through smarter, more personal customer relationships.

## Products & Services
- **Omnisend Platform**: An omnichannel marketing automation platform that integrates email, SMS, and push notifications.
    - **AI**: AI-powered tools for copywriting, send-time optimization, and audience segmentation.
    - **Campaigns**: Create and send email and SMS campaigns, either together or separately, with on-brand assets.
    - **Automation**: Pre-built workflow templates (welcome, abandoned cart, post-purchase) that generate significant revenue on autopilot (claiming 70% of revenue comes from automations).
    - **Segmentation**: Customer segmentation based on behavior, purchase history, and engagement.
    - **Integrations**: Seamless integration with over 200+ ecommerce platforms (Shopify, WooCommerce, BigCommerce, etc.) and other tools.

## Market Standing
- **Valuation/ Market Cap**: Not publicly available (privately held, unlikely to have a public valuation from the last 12 months).
- **Key Metric**:
    - **Annual Revenue**: Estimated at ~GBP 26.5M (source: LinkedIn data).
    - **Total Funding**: ~EUR 186,000 (small, early funding; company is primarily customer-funded and profitable).
    - **Customers**: Over 150,000 online stores globally.
- **Notable Investors/Partners**: Partnership with Amazon Advertising. Key integrations include Shopify, BigCommerce, WooCommerce, Magento, and others.
- **Growth Signals**:
    - **Headcount**: Grown to 250+ employees from 208 in the previous year (+7.4% YoY).
    - **Recognition**: Listed in Deloitte’s Technology Fast 500 in EMEA and the Deloitte Technology UK Fast 50 (38th place).
    - **Global Footprint**: Distributed workforce across 19 countries, with hubs in Vilnius, Kaunas, and Charleston.

## Competitive Advantages
- **Ecommerce Focus**: A deep, singular focus on ecommerce allows for highly specialized features and integrations that general marketing platforms lack.
- **Unified Omnichannel**: True integration of email, SMS, and push notifications within a single platform, making it easier to manage multi-channel campaigns.
- **Customer-Funded Growth**: The company is largely bootstrapped and customer-funded, suggesting a strong product-market fit and sustainable business model without the pressure of venture capital demands for growth at all costs.
- **Cost-Effectiveness**: Marketed as providing up to 35% smaller invoices than competitors like Klaviyo, a key selling point for cost-conscious SMBs.

## Strategic Focus
- **AI Integration**: Deeply embedding AI into the core product to automate tasks like copywriting, audience targeting, and send-time optimization, allowing marketers to focus on strategy.
- **Platform Expansion**: Continuing to build out integrations and features to become the central operating system for ecommerce marketing.
- **Customer Experience**: Maintaining a focus on "real people" support to differentiate from larger, more automated competitors.

## Why Work Here
- **Company Culture**: Described as a place that values efficiency, autonomy, and delivering results. They emphasize a lack of "chaos and drama," focusing on "smart people doing great work together."
- **Work Policy**: **Hybrid & Remote-friendly**. Offers flexible working hours and the ability to work from home. Physical offices are available in Vilnius, Kaunas, and Charleston.
- **Engineering Culture**: Over 70% of product colleagues are reported to be senior, providing a strong learning environment for engineers.
- **Benefits**:
    - Unlimited learning budget for relevant resources.
    - Quarterly salary and performance reviews.
    - Private health insurance.
    - 3rd pillar pension investment options (for Lithuanian employees) or retirement plan matching up to 5% (for US employees).
    - Growth trajectory of a successful, stable company (11+ years of consistent growth).

## Sources
1. [omnisend.com](https://www.omnisend.com/about-us/)
2. [omnisend.com](https://www.omnisend.com/careers/)
3. [omnisend.com](https://www.omnisend.com/)
4. [linkedin.com](https://tw.linkedin.com/company/omnisend)

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