---
title: 'Team Lead Onsite (Seattle, WA) at Intelligent Technical Solutions'
canonical: 'https://feeny.ai/job/team-lead-onsite-seattle-wa-intelligent-technical-solutions-seattle-q29ysnm8yhaf'
type: 'job'
last_seen: '2026-10-19'
---

# Team Lead Onsite (Seattle, WA) at Intelligent Technical Solutions

- **Company:** Intelligent Technical Solutions
- **Location:** Seattle, WA
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/its/jobs/8002919003

## Job description

Job Description

The Team Lead is primarily responsible for managing their assigned operations team technicians, delegating tasks, setting deadlines for internal tasks, and reporting their efficiency to the Service Managers. This position is also an escalation path for service-related client issues which cannot be addressed by a single technician. Finally, the Team Lead acts as a contact point for all their team members to be heard. Weekly meetings with their team as well as collaboration meetings with their peer Team Lead’s offer the front-line view for the Director and Service Managers.

Job Responsibilities

- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
- Provide an extraordinary example to the Operations Department, and to all ITS personnel, of the three ITS core values – Be a creator, have an open mind, and do the right thing.
- Serve as an escalation path for the team personnel who have exhausted all other options to resolve advanced technical or client satisfaction issues.
- Monitor customer satisfaction scores and report inefficiencies within your team.
- Contribute to client retention by driving service excellence, resolving escalations effectively, and proactively identifying and addressing risks to client satisfaction.
- Continuously assess team performance metrics to identify areas for improvement and meet quality expectations.
- Ensure that all team members can work effectively with their coworkers, and mediate or escalate disagreements if needed.
- Provide constructive feedback and coaching to build team accountability, fostering continuous improvement in service standards.
- Lead recurring and impromptu meetings, huddles, and 1-on-1 sessions to communicate critical business updates.
- Develop and implement processes aimed at improving team productivity and the overall quality of services provided.
- Manage the physical office including scheduling e-waste pickup, ensure things stay tidy, liaison with building management etc.
- Complete any other tasks as assigned by ITS Leadership.

Job Qualifications

## Experience & Leadership

- You must meet one of the following:
- 5+ years of progressively responsible technical experience, including at least 3 years of supervisory experience managing direct reports; or
- 8+ years of progressively responsible technical experience, including at least 2 years of training or teaching experience.
- Ability to lead teams effectively, measure individual performance, and foster a collaborative, high-performance team culture.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.

Technical & Infrastructure Expertise

- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMware and Hyper-V virtualization.
- Experience supporting M365 and Azure.
- Proficient in Microsoft Entra Admin Center.
- Proficient in firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- Advanced knowledge of firewalls, switches, network architecture, and troubleshooting.
- Advanced understanding of managing and troubleshooting networks.
- Advanced understanding of virtualized environments.

Professional, Operational & On-Site Requirements

- Willing to work full-time on-site at the company office or client locations as required.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
- Strong cultural fit with ITS core values.
- Customer-first mindset and empathetic approach to problem-solving.
- Strong organizational and time-management skills.
- Exceptional verbal and written communication skills.
- Ability to manage high volumes of information and data with attention to detail and accuracy.
- Ability to creatively use resources and adapt to changes quickly and professionally.

Job KPIs

- Quality Score (team): Assessments performed by the training and quality team.
- Utilization (team): Hours entered into tickets in the ticketing system.
- Hours / Ticket (team): The average number of hours entered per service ticket.
- First-touch closed (team): Tickets completed with one time entry.
- Tickets > 30 days (team): The number of tickets currently open for the team which are over 30 days old.

## Compensation

Pay rate ranges from $51.96/hour up to $62.44/hour and may vary by experience and location.

## Benefits

- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now.

[PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/657b94e679a20e7b9189e049)

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

- ITS does NOT request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
- All verified job openings are posted here: https://www.itsasap.com/job-openings.

## About Intelligent Technical Solutions

## Company Overview
- **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses.
- **Entity Type**: Private (acquired by Tower Arch Capital)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2003
- **Founders**: Not publicly listed on the company website

## Core Business
- **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance
- **Target Customers**: Small to mid-sized businesses (SMBs) across various industries
- **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us)

## Products & Services
- **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure.
- **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams.
- **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response.
- **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC).
- **Data Analytics**: Tools and services to leverage business data for decision-making.
- **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making.
- **VoIP Phone Systems**: Cloud-based phone systems for business communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Growth Signals**:
  - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us)
  - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us)

## Competitive Advantages
- **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses.
- **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us).
- **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof.
- **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us)
- **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base.

## Strategic Focus
- **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed).
- **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands.
- **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate.
- **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings)

## Why Work Here
- **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us)
- **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings)
- **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers)
- **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles.
- **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers)
- **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings)
- **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us)

## Sources
1. [itsasap.com - Homepage](https://www.itsasap.com/)
2. [itsasap.com - About Us](https://www.itsasap.com/about-us)
3. [itsasap.com - Careers](https://www.itsasap.com/careers)
4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings)
5. [linkedin.com - Intelligent Technical Solutions](https://www.linkedin.com/company/intelligent-technical-solutions)

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