---
title: 'Team Lead, Payment Implementation at Suvoda'
canonical: 'https://feeny.ai/job/team-lead-payment-implementation-suvoda-bucharest-abzv8915r79b'
type: 'job'
last_seen: '2026-10-13'
---

# Team Lead, Payment Implementation at Suvoda

- **Company:** Suvoda
- **Location:** Bucharest, Romania / Iasi, Romania / Romania
- **Work type:** remote
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-13
- **Apply:** https://www.suvoda.com/careers/job-openings?gh_jid=8863312002

## Job description

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

- The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hours
- The growth and innovation: As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation
- The office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces, collaborative gathering areas and modern technology that easily connects you to all of our global offices
- The benefits: You’ll have acces to a robust benefits package, meal tickets, a top subscription from Romania’s top healthcare provider, a fitness stipend, and competitive salaries with bonus plans
- The industry: By working in clinical trials, you’’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world!

What Should You Expect?

The Team Lead's primary role entails overseeing a team who is responsible for translating customer documents / requirements into payable activities within the payment platforms. The Team Lead will play a key role in ensuring that the service level agreements are met, quality controls are in place, and mitigation measures are established. This role will be responsible for the training and coaching of Payment Implementation Team members in line with common trends to maximize the quality within the Team.

Responsibilities:

- Directly manage members of the Payment Implementation Team responsible for the translation of customer documents / requirements into payable activities within the payment platforms;
- Monitor individual performance metrics to ensure productivity aligns with defined goals and expectations;
- Manage implementation queue and assign priorities to ensure adequate resourcing to support SLA requirements;
- Review unique payment requests/large scale updates for feasibility;
- Serve as a point of contact and escalation for clients and internal Operations Teams;
- Support Relationship Management in customer engagement, resource and capacity planning, escalations, and metrics and reporting;
- Collaborate with Project Management on prioritization, resource planning, and SME support;
- Ensure compliance to established processes and capture of appropriate documentation for audit-readiness;
- Collaborate and communicate with business partners to verify interpretation of contracted terms and rates for accuracy;
- Develop and monitor controls to ensure standard process and procedures among the Implementation and Verification Teams;
- Support and define metrics and reporting, cadence across the business unit;
- Establish new and enhance current auditing and monitoring checklists and procedures;
- Coach and develop team members, including ongoing one on one and team meetings;
- Maintain and deliver a training program to support interpretation and implementation activities;
- Identify industry trends affecting clinical trials and develop understanding of common therapeutic and country-specific nuances specific to payments;
- Define, implement, and enforce output and accuracy parameters;
- Enforce timeliness of complete and correct workflow tracking and metrics for financial billing and reporting;
- Perform other duties, assignments, and/or special projects as time or circumstance necessitate;

## Qualifications

- Bachelor’s Degree or equivalent work experience and/or training;
- Minimum of 4 years contract management or payments related experience within pharmaceutical or CRO preferred;
- Foundational background in global clinical trial design, contracts and budgets;
- Strong experience with Microsoft Excel required;
- Client and process focused;
- Strong leadership skills required;
- Ability to challenge and improve on existing practices and identify and develop new practices to address gaps;
- Must have excellent analytical, organizational, interpersonal and time management skills;

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to [this FTC consumer alert](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes).

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked [here](https://www.suvoda.com/california-applicant-privacy-notice-and-policy).

## About Suvoda

## Company Overview
- **One-liner**: Suvoda provides a patient-centric, real-time clinical trial technology platform that streamlines workflows for sponsors, CROs, sites, and patients.
- **Entity Type**: Private (private equity-backed; merged with Greenphire in 2025)
- **Headquarters**: Philadelphia, Pennsylvania, USA (with offices in Bucharest, Tokyo, Barcelona, and other global locations)
- **Founded**: 2013
- **Founders**: Jagath Wanninayake (CEO)

## Core Business
- **Primary industry**: Clinical trial technology (life sciences / healthcare IT)
- **Target customers**: Pharmaceutical sponsors, contract research organizations (CROs), clinical trial sites, and patients
- **Mission / purpose**: “Trial Wisely” – empowering confident decisions and calm action during mission-critical moments of clinical trials.

## Products & Services
Suvoda offers a comprehensive, modular platform with eight integrated products:
- **IRT / RTSM (Interactive Response Technology / Randomization and Trial Supply Management)**: Market-leading randomization and supply chain management for complex trials, now with agentic capabilities to reduce kickoff-to-UAT to as little as two weeks.
- **eCOA (Electronic Clinical Outcome Assessment)**: Collects patient-reported outcomes and clinician-reported data electronically.
- **eConsent**: Digital informed consent management.
- **ePatient**: A single intuitive app for patients to schedule visits, submit receipts, receive payments, answer questionnaires, view travel details, and get reminders.
- **Greenphire Patient Payments**: Streamlined, compliant patient reimbursement and incentive payments.
- **Greenphire Travel**: End-to-end travel logistics and booking for trial participants.
- **Site Payments & Budget Tools**: Tools to manage site payments and trial budgets.

All products are part of the unified Suvoda Platform, synchronizing data and activity across users.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over 2,000 clinical trials conducted; 1,000+ clients; 6,000+ trial sites in 115+ countries; $3 billion in payments processed; 65% of trials in oncology, rare disease, and CNS.
- **Notable Investors / Partners**: Backed by a leading private equity firm (acquired in 2021); merged with Greenphire in 2025.
- **Growth Signals**: Surpassed 2,000 trials; expanded to offices in Tokyo and Barcelona; holds 5 patents recognizing technology innovation; rapid product expansion (eCOA, ePatient, Greenphire suite).

## Competitive Advantages
- **Comprehensive platform**: Single vendor for IRT, eCOA, eConsent, patient payments, and travel – reducing integration complexity for sponsors.
- **Agentic RTSM**: AI-driven automation that dramatically shortens deployment timelines (kickoff to UAT in as little as two weeks).
- **Patient-centric design**: ePatient app unifies all patient touchpoints, improving retention and experience.
- **Domain expertise**: Deep specialization in high-stakes, complex trials (oncology, rare disease, CNS) with a track record of FDA approvals (34% of trials that earned FDA approval since 2024 ran on Suvoda).
- **Global scale**: 115+ countries supported, with local offices in North America, Europe, and Asia.

## Strategic Focus
- **Platform expansion**: Continuing to integrate and enhance the modular suite (eCOA, ePatient, Greenphire) to offer end-to-end trial orchestration.
- **AI & automation**: Further developing agentic capabilities in RTSM and other products to accelerate trial setup and decision-making.
- **Patient experience**: Deepening the focus on simplifying the patient journey to improve enrollment and retention.
- **Global growth**: Expanding office footprint and client base in Asia and Europe.

## Why Work Here
- **Culture**: Collaborative, mission-driven environment with small teams, open doors, and approachable leadership. Emphasis on “grit” – acting fast, managing risk, and helping each other in a high-stakes industry.
- **Hybrid work**: Flexible work environment allowing remote, office, or hybrid arrangements based on team needs.
- **Onboarding**: “Suvoda University” provides best-in-class onboarding with interactive courses, expert facilitators, and a 1:1 mentor.
- **Growth**: Opportunity to work on complex, meaningful problems that directly impact patient health; strong investment in employee development and cross-functional learning.
- **Values**: Shared commitment to learning, growth, service, and bringing wisdom and calm to critical moments.
- **Hiring process**: Transparent, quick application (5-10 minutes), thoughtful evaluation, and clear communication throughout.

## Sources
1. [Suvoda Website – Home](https://www.suvoda.com/)
2. [Suvoda – About / Company](https://www.suvoda.com/company)
3. [Suvoda – Careers](https://www.suvoda.com/careers)
4. [Suvoda – Working at Suvoda](https://www.suvoda.com/careers/working-at-suvoda)
5. [Suvoda – Job Openings (Greenhouse)](https://www.suvoda.com/careers/job-openings)

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