---
title: 'Team Lead, Scaled Account Management at Adyen'
canonical: 'https://feeny.ai/job/team-lead-scaled-account-management-adyen-london-he1zsetkk4mw'
type: 'job'
last_seen: '2026-11-11'
---

# Team Lead, Scaled Account Management at Adyen

- **Company:** Adyen
- **Location:** London, United Kingdom
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/adyen/jobs/8355271

## Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

## Team Lead, Scaled Account Management London

Our Scaled Account Management team in London provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our UK portfolio as we scale.

Here are some examples of your team's responsibilities:

- Build strong relationships with your merchants
- Drive commercial growth
- Accelerate product adoption
- Consult and train key stakeholders
- Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

What you'll do:

As the Team Lead, your role and some of your responsibilities will include:

- Team management: you are lucky to start with a great team and they deserve a leader; committed to help them grow and give their best. You will coach, support, manage workload and keep the work fair and fun; Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture;
- Commercial target ownership and delivery: targets are annual and are achieved at a team level. Ensuring every team member is contributing at an individual level.
- Drive scalability initiatives and projects: together with other global AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools  and "Account Management at scale” to achieve higher productivity and increased customer satisfaction;
- Lead the day to day: when needed, get involved in operational tasks and support the team in merchant escalation calls or critical negotiations;
- Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions;
- Align and collaborate with internal teams: primarily Marketing, Sales, Partnership, Account Management and operations to provide outstanding Customer Experience to merchants;

## Who you are

- 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales;
- 3+ years of experience managing a team;
- You have owned commercial targets: you have a proven commercial edge and strong negotiation skills, good judgment and consultative acumen;
- You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary;
- You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition;
- You have a genuine interest and technical aptitude / understanding of our products & industry;
- You know what DEI means and you have ideas on how to take it into account in your decision making process continuously;
- You have experience in leading hiring processes and can identify talents;

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. [Learn more about our hiring process here](https://careers.adyen.com/how-we-hire). Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

## About Adyen

## Company Overview
- **One-liner**: Adyen provides a unified financial technology platform with end-to-end payment capabilities, data insights, and financial products designed for ambitious global businesses.
- **Entity Type**: Public (ticker not specified in provided sources)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2006
- **Founders**: Pieter van der Does (Co-founder, CEO) and others

## Core Business
- Primary industry: Financial technology (fintech) – payments, embedded finance, and data analytics.
- Target customers: B2B, Enterprise (retail, travel & hospitality, SaaS platforms, marketplaces, food & beverage, digital media, financial services).
- Mission: “Engineered for ambition” – help businesses grow faster with a single, modern platform.

## Products & Services
- **Unified Payments Platform**: Accept, settle, and move money online, in-app, and in-store via one API supporting 200+ local payment methods and 150+ currencies.
- **Adyen for Platforms**: Enables marketplaces and SaaS platforms to manage payments, payouts, and money movement for their users.
- **Adyen Issuing**: Issue physical and virtual cards under the client’s brand.
- **Adyen Embedded Finance**: Embed payments, accounts, card issuing, and capital into third-party products.
- **Risk Management & Fraud Tools**: Built‑in optimization to reduce fraud and lower payment costs.
- **Terminal API & Point of Sale (POS)**: Integrated in‑person payment hardware.
- **Adyen Giving**: Donation feature for charitable contributions at checkout.
- **Adyen Agentic** (new): AI‑platform commerce capabilities.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results (public company).
- **Key Metric**: Processed volume of €970.1 BN in 2023 [adyen.com/about].
- **Notable Customers/Partners**: Meta, Nord Security, L’Occitane, Rectangle Health, Vagaro, Groupon (first global enterprise merchant) [adyen.com].
- **Growth Signals**:
  - 4,000+ employees representing 115+ nationalities [adyen.com/about].
  - 28–29 offices across Europe, North America, Asia Pacific, Latin America, and the Middle East [adyen.com/about].
  - Obtained US, UK, EU banking licenses and acquiring licenses in Japan, UAE, Malaysia, Puerto Rico, Singapore, Hong Kong, Australia, New Zealand [adyen.com/about].
  - Launched Adyen Agentic and continues to expand embedded finance offerings.

## Competitive Advantages
- 99.999% historical platform uptime [adyen.com].
- Single API that supports multiple use cases and channels, reducing integration complexity.
- Fully in‑house built technology (no third‑party patchwork).
- Direct acquiring licenses in multiple regions, providing local expertise and compliance.
- Data‑driven optimizations powered by trillions of euros in transaction data.
- Engineering‑first culture with a focus on speed, autonomy, and long‑term thinking.

## Strategic Focus
- Expand global footprint and acquiring licenses.
- Grow embedded finance and platform products (Adyen for Platforms, Issuing, Capital).
- Launch AI‑powered commerce via Adyen Agentic.
- Maintain high reliability and compliance (US, UK, EU banking licenses).
- Attract and retain top engineering talent to solve complex financial challenges.

## Why Work Here
- **Culture**: “Office‑first” with flexibility – believes in‑person collaboration builds genuine connection [careers.adyen.com].
- **Benefits**: “Adyen+” monthly financial contribution for individual needs (childcare, language courses, home office setup), plus health insurance, commute allowance, lunch in office, and local benefits.
- **Engineering**: Engineers tackle unique challenges in financial technology; culture emphasizes launching fast, iterating, winning as a team, and creating your own path (“The Adyen Formula”).
- **Global Team**: 115+ nationalities across 28 offices; diverse, collaborative environment.

## Sources
1. [adyen.com/about](https://www.adyen.com/about)
2. [adyen.com](https://www.adyen.com/)
3. [careers.adyen.com](https://careers.adyen.com/)
4. [careers.adyen.com/vacancies](https://careers.adyen.com/vacancies)
5. [careers.adyen.com/formula](https://careers.adyen.com/formula)

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