---
title: 'Team Leader (Deposit) at Extend Your Team'
canonical: 'https://feeny.ai/job/team-leader-deposit-extend-your-team-philippines-wpkkf5aacfmc'
type: 'job'
last_seen: '2026-11-06'
---

# Team Leader (Deposit) at Extend Your Team

- **Company:** Extend Your Team
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/eyt/804eb909-4a4b-40cc-b4ea-ec00cfceaf6f

## Job description

WHY JOIN EYT?

Monthly Rate: Php100,000-150,000

+$1,000 Sign-On Bonus — Start in November or December 2026!

New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.

## Benefits That Work for You

- HMO Coverage — Support for your health and peace of mind.
- $121 USD Monthly Meal Allowance — A little extra to fuel your workday.
- 10 Days of Paid Time Off — Time to recharge and attend to personal priorities.
- Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.
- Internet Allowance — Extra support to stay connected.
- Work Devices and Accessories Provided — The tools you need to get started.
- December Bonus — A year-end reward for qualifying performance.
- Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.*

Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply. (edited)

## About the Client

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products ([Internet.org](http://Internet.org), Xbox)
- Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

We’re looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide deposit account support. Cultural Values:

- Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
- Minimalist - we are Spartan in our design, in our code, and even in our processes.
- Speed of execution - we move fast & value decisiveness. We think speed drives quality.

## Responsibilities

- Work the operations queue, including ACH returns and exceptions, manual reviews of transfers and bill payments, account closures, and account updates, following/updating documented procedures, and flag potential fraud to the fraud team.
- Investigate and resolve transaction and account issues (ACH activity, debit cards, holds and posting, statements, account access), confirming the facts in internal systems before acting or responding to a customer.
- Assist with Reg E–related inquiries, including dispute intake, status updates, and customer communications, in coordination with Operations and Compliance.
- Manage cases end-to-end in Zendesk and Asana, accurately documenting actions and outcomes.
- Identify recurring issues and process gaps, and help update procedures to address them.
- Support customers by phone and email as needed, including escalated, time-sensitive financial concerns, with professionalism and effective de-escalation.

## Qualifications

- 5+ years of experience in operations or customer support for U.S. consumer banking or credit union products (checking accounts, debit cards, credit cards, or mortgages). Credit union operations experience and team leadership are a plus.
- Experience working operational queues (returns, exceptions, manual reviews) in a regulated financial services environment, and comfortable handling phone and email support when needed.
- Working knowledge of:
- ACH deposits, withdrawals, and returns
- Debit card transactions
- Pending vs. posted transactions
- Basic holds and posting timelines
- Monthly statements
- Excellent verbal and written communication skills, with the ability to explain financial concepts clearly to customers.
- Investigative mindset and attention to detail: verifies the facts in internal systems before acting or responding, rather than working from assumptions.
- Ownership and candor: asks questions early, flags uncertainty, and escalates instead of guessing.
- Experience using Zendesk, Amazon Connect, Asana, or similar customer support and case management tools.
- Ability to work U.S. Pacific Time (8:00 AM – 5:00 PM, with a 1-hour break).
- Must be based in the Philippines

Location: Remote

## About Extend Your Team

## Company Overview
- **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
- **Entity Type**: Private (bootstrapped/self-funded)
- **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- Primary industry: Outsourcing and Offshoring Consulting
- Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
- Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

## Products & Services
- **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
- **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Competitive Advantages
- **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
- **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours.

## Strategic Focus
- **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
- **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Why Work Here
- **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team).
- **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam).
- **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).

## Sources
1. [extendyourteam.com](https://www.extendyourteam.com/)
2. [builtin.com](https://builtin.com/company/extend-your-team)
3. [linkedin.com](https://www.linkedin.com/company/extendyourteam)
4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/)

## Other roles at Extend Your Team

- [Accounting Analyst](https://feeny.ai/job/accounting-analyst-extend-your-team-philippines-dz62dgpv52v1) — Philippines
- [Customer Support (US Mortgage)](https://feeny.ai/job/customer-support-us-mortgage-extend-your-team-philippines-8zwqpvs1n4zg) — Philippines
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-extend-your-team-metro-manila-2701vdv4zmdk) — Metro Manila, Philippines
- [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-philippines-zdh332s9de1h) — Philippines
- [Business Analyst](https://feeny.ai/job/business-analyst-extend-your-team-metro-manila-e790cszh9djt) — Metro Manila, Philippines
- [Closing Coordinator (WestCap)](https://feeny.ai/job/closing-coordinator-westcap-extend-your-team-metro-manila-gjzcd9w7gsd7) — Metro Manila, Philippines
- [Team Lead (US Mortgage Back-end)](https://feeny.ai/job/team-lead-us-mortgage-back-end-extend-your-team-metro-manila-n8hm151pjw09) — Metro Manila, Philippines
- [Project Manager (GenOps)](https://feeny.ai/job/project-manager-genops-extend-your-team-metro-manila-aft9hxjez9x7) — Metro Manila, Philippines
- [Compliance License and Testing Analyst](https://feeny.ai/job/compliance-license-and-testing-analyst-extend-your-team-metro-manila-0q0c8f53rtb0) — Metro Manila, Philippines
- [Mortgage Loan Specialist (Back-office)](https://feeny.ai/job/mortgage-loan-specialist-back-office-extend-your-team-philippines-07ap5qftnry1) — Philippines