--- title: 'Team Leader - Technical Claims at ClaimSorted' canonical: 'https://feeny.ai/job/team-leader-technical-claims-claimsorted-united-kingdom-qsn3a39dajv4' type: 'job' last_seen: '2026-09-09' --- # Team Leader - Technical Claims at ClaimSorted - **Company:** ClaimSorted - **Location:** United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-05 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/claimsorted/0ec2edcf-d4e8-4a27-a582-29ff26995925 ## Job description Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote ## What we are looking for We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls. ## Responsibilities - Line management of a team of Technical Claims Handler, including all HR and Performance management - Drive top performance and KPI achievement in your team - Claims workflow allocation and capacity planning to achieve high productivity and quality results - Quality Assurance checks and coaching to improve quality of technical claims team output - Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks ## Skills and Experience required - A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports - A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance - Previous experience leading in a start-up high-growth company - Deep expertise claims handling and insurance best practices - Ability to use data to drive understanding and decision making - Experience coaching colleagues to achieve improved quality and productivity - Ability to inspire and achieve top performance from your team - Highly organised and able to self-prioritise workload for the benefit of business and customer - A team player, always willing to support colleagues to achieve the right results ## About ClaimSorted ## Company Overview - **One-liner**: ClaimSorted is a tech-enabled Third Party Administrator (TPA) that combines AI and human expertise to help insurance companies outsource and streamline their claims processing. - **Entity Type**: Private (Seed stage – raised $16.3M total; Y Combinator Summer 2024) - **Headquarters**: London, UK (primary) and New York, NY, USA (secondary office) - **Founded**: 2024 - **Founders**: Pavel Gertsberg (CEO) and German Mikulski (CTO) ## Core Business - **Primary industries**: Insurance (property & casualty, accident & health, warranty) - **Target customers**: Insurance carriers, MGAs (Managing General Agents) – B2B, mid-market to enterprise - **Mission or purpose statement**: “Turning claims into your advantage” by delivering a five-star policyholder experience while reducing operational and indemnity costs. ## Products & Services - **Claims Processing Platform** (SaaS + Managed Service): End-to-end claims administration including first notice of loss (FNOL), assessment, and payment. Integrates customisable workflows per policy wording. - **Fraud Detection** (AI/Algorithmic): Proprietary algorithms flag unusual patterns, document tampering, and excessive costs; also surfaces subrogation and recovery opportunities. - **Policyholder Experience (White-Label Portal)**: Custom-branded eNOL and claims portal for policyholders to track status, upload documents, and communicate. - **Reporting & Insights**: Daily, weekly, monthly reports or live data feeds via SFTP/API; also provides underwriting insights. - **Lines of Business Supported**: Commercial & Personal Property, General Liability, Accident & Health (including Travel), Commercial & Personal Auto, Small Commercial, and Warranty. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding $16.3M (Seed VC – last raised $13.3M ~9 months ago) - **Notable Investors/Partners**: Y Combinator (Batch Summer 2024, primary partner Tom Blomfield); no other named institutional investors in public sources. - **Growth Signals**: - Team size of 20 (as of mid-2024) - Trusted by 30+ carriers and MGAs - Key operational metrics: below 1.2% claims leakage, below 1.0% reopen rates, claims cycle times 3× faster than industry averages. ## Competitive Advantages - **AI‑first approach**: Combines proprietary automation with experienced adjusters, reducing manual effort and human error. - **Low leakage & reopen rates**: Audited performance metrics significantly better than traditional TPAs. - **Customisable white‑label experience**: Full brand control for insurers, improving customer satisfaction. - **Multi‑line expertise**: Supports property, liability, auto, accident/health, and warranty under one platform. ## Strategic Focus - Scale the platform to support more lines of business and geographies (notably EU expansion via Dublin office). - Deepen AI capabilities for fraud detection and automated decision-making. - Grow the team (actively hiring across engineering, claims, and go-to-market roles). ## Why Work Here - **Culture**: Described as an “AI-first TPA” at an early stage (20 employees); founders previously built and scaled Fluffy, a pet insurance company, giving deep domain experience. - **Work Environment**: Hybrid – employees split time between on‑site (New York and London offices) and remote. Typical on‑site expectation not specified but “hybrid” per Built In. - **Notable Perks**: As an early‑stage Y Combinator startup, the appeal is ownership, impact, and shaping the future of claims. Hiring for roles like Product Engineer, AI Engineer, and Founding Account Manager. - **Engineering Culture**: Strong emphasis on AI and full‑stack product development; CTO German Mikulski previously built AI systems processing $100M+ at Deutsche Bank. ## Sources 1. [claimsorted.com](https://www.claimsorted.com/) – Official website (product offerings, performance metrics, offices) 2. [ycombinator.com](https://www.ycombinator.com/companies/claimsorted) – YC company profile (founding date, founders, team size, batch, primary partner) 3. [cbinsights.com](https://www.cbinsights.com/company/claimsorted) – CB Insights profile (total raised, stage, location) 4. [builtin.com](https://builtin.com/company/claimsorted) – Built In company overview (employee count, hybrid policy, office locations) 5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/claimsorted/jobs) – YC jobs page (open roles, founder descriptions, work culture) ## Other roles at ClaimSorted - [Claims Handler – Auto (Bodily Injury)](https://feeny.ai/job/claims-handler-auto-bodily-injury-claimsorted-dallas-jxjddhdp5528) — Dallas, TX - [Associate Partner - AI Operations // New York](https://feeny.ai/job/associate-partner-ai-operations-new-york-claimsorted-new-york-b7sxsazwkr4x) — New York, NY - [Special Projects Associate // London](https://feeny.ai/job/special-projects-associate-london-claimsorted-london-9se5fa5cst6z) — London, United Kingdom - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-claimsorted-new-york-5vz4bmvz176h) — New York, NY - [Claims Handler – Property](https://feeny.ai/job/claims-handler-property-claimsorted-united-kingdom-7zsthz43ch2m) — United Kingdom - [Claims Handler – Travel](https://feeny.ai/job/claims-handler-travel-claimsorted-united-kingdom-q857cmnzr3d5) — United Kingdom - [Claims Handler - Gadget - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-gadget-with-apa-cip-qualification-uk-irl-claimsorted-united-53pn9zk3mvk6) — United Kingdom - [Claims Handler - Travel - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-travel-with-apa-cip-qualification-uk-irl-claimsorted-united-htez8xvmfwft) — United Kingdom - [Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-pet-with-apa-cip-qualification-uk-irl-claimsorted-united-kingdom-fswsvdbx11za) — United Kingdom - [Founding Ops & Strategy // New York](https://feeny.ai/job/founding-ops-strategy-new-york-claimsorted-new-york-k6me0w8cf0mr) — New York, NY