---
title: 'Team Manager Customer Success | SMB (Milan) at Lexroom'
canonical: 'https://feeny.ai/job/team-manager-customer-success-smb-milan-lexroom-milan-8fzjzkfrwe76'
type: 'job'
last_seen: '2026-09-26'
---

# Team Manager Customer Success | SMB (Milan) at Lexroom

- **Company:** Lexroom
- **Location:** Milan, Italy
- **Compensation:** €70k–€90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/lexroom/011a48e3-cf94-4aa1-ba6b-3949adb94411

## Job description

At [Lexroom](http://Lexroom.ai) we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why [Lexroom](http://Lexroom.ai)?

- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.

At [Lexroom](http://Lexroom.ai), we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

## The Role

We are looking for a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB Customer Success engine. In this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space. You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion.

## Key Responsibilities

- Strategy & Execution: Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base.
- Team Leadership & Development: Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR).
- Playbook Optimization: Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professionals.
- Cross-Functional Collaboration: Partner closely with Enterprise CS, Customer Care, Product, and Sales to refine customer feedback loops and align go-to-market efforts.
- Data-Driven Insights: Monitor account health signals, usage patterns, and churn risks to proactively implement retention and cross-sell initiatives.

## What We Are Looking For

- 1–2 years of experience as a Team Lead or People Manager in B2B Customer Success.
- SMB SaaS Expertise: Proven track record in B2B SaaS managing high-volume, fragmented SMB customer bases at scale.
- Hybrid CS & Commercial Mindset: Strong balance between driving customer value/product adoption and owning commercial metrics (NRR, expansion, renewals).
- Collaborative Leadership: A peer-partnership mindset focused on supporting team execution, removing roadblocks, and fostering professional growth.
- Language Skills: Fluency in both English and Italian (spoken and written).

What Sets Us Apart An Exceptional Team At [Lexroom](http://Lexroom.ai), you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. Growth that Matters We hire exceptional people to make a difference - and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution

- Competitive Compensation: OTE €70,000 – €90,000 gross annual base salary + stock options (ESOP) package.

## Benefits That Matter

- Hybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Performance Bonuses: Rewards tied directly to measurable results.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At [Lexroom](http://Lexroom.ai), ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.

## About Lexroom

## Company Overview
- **One-liner**: Lexroom provides an AI-powered platform for legal professionals, offering legal research, document analysis, and drafting services with a focus on security, compliance, and professional empowerment.
- **Entity Type**: Private (Series B)
- **Headquarters**: Milan, Italy
- **Founded**: 2023
- **Founders**: Martina Domenicali (CSO), Andrea Lonza (CTO), Paolo Fois (CEO)

## Core Business
- **Primary industry**: Legal Technology (Legal AI)
- **Target customers**: B2B — law firms, in-house legal teams, accountants, and notaries across Europe
- **Mission statement**: "To accustom the legal sector to using artificial intelligence as a tool for professional empowerment, not replacement."

## Products & Services
- **Lexroom AI Platform**: A unified system for legal research, document analysis, and drafting. Provides precise, citable, verifiable answers with source links. Includes a Private Library module for searching internal firm knowledge, and a Microsoft Word Add-In. Available in tiered plans (starting at €75/month per user for the "1" plan, with custom Enterprise pricing).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised — **$71.72M** across Series A and Series B. Latest round: **$50M Series B** led by Base10 Partners (closed ~June 2026)
- **Notable Investors/Partners**: Base10 Partners (lead), Acurio Ventures, View Different (Diego Piacentini), Riccardo Zacconi, Entourage, Verve Ventures, and other strategic angel investors
- **Growth Signals**: 10,000+ customers, 120+ team members, 5 offices across Europe (Milan, Rome, Madrid, Barcelona, Berlin). Rapid growth since founding in 2023, with a clear push to become the European benchmark for legal AI.

## Competitive Advantages
- **Security-first foundation**: ISO 27001 certified, fully compliant with GDPR and the EU AI Act. Zero training on customer data and zero retention policy.
- **Specialized for legal professionals**: Not a general-purpose AI tool; built specifically for lawyers with deep legal terminology and citation accuracy.
- **Human oversight integration**: Designed to amplify professional judgment, not replace it, with full transparency and source verification.
- **Strong European positioning**: Multi-country presence and compliance with European regulations gives it an edge in a market wary of US-based AI tools.

## Strategic Focus
- Becoming the benchmark for AI in the European legal sector
- Expanding across key European markets (Italy, Spain, Germany)
- Deepening product capabilities in research, drafting, and document analysis
- Maintaining strict security and compliance standards as a core differentiator

## Why Work Here
- **Culture**: Described as "international and multicultural" with specialists in law, engineering, data science, product, and customer success. Values include precision, transparency, accountability, and real impact.
- **Work Environment**: 5 offices across Europe (Milan, Rome, Madrid, Barcelona, Berlin). Remote/hybrid policy not explicitly stated, but the distributed office network suggests flexibility.
- **Impact**: Opportunity to "transform the daily lives of thousands of professionals" and solve complex problems in a high-stakes domain.
- **Team**: 120+ employees working alongside experts in AI and law. Described as a place where "ego stays at the door" and genuine collaboration is valued.
- **Growth**: Fast-growing startup with significant funding, offering the chance to build at scale and "set new standards" in legal tech.

## Sources
1. [lexroom.ai - About Us](https://www.lexroom.ai/en/about-us)
2. [lexroom.ai - Product & Pricing](https://www.lexroom.ai/en)
3. [lexroom.ai - Careers](https://www.lexroom.ai/en/careers)
4. [cbinsights.com - Lexroom Profile](https://www.cbinsights.com/company/lexroomai)
5. [LinkedIn - Lexroom](https://it.linkedin.com/company/lex-room)

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