--- title: 'Team Manager at Figure Lending' canonical: 'https://feeny.ai/job/team-manager-figure-lending-dallas-8tcvpf15sqx8' type: 'job' last_seen: '2026-09-09' --- # Team Manager at Figure Lending - **Company:** Figure Lending - **Location:** Dallas, TX - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/figure/jobs/8627034002 ## Job description ## About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of [Forbes’ Most Innovative Fintech Startups in 2025](https://www.forbes.com/lists/fintech50/) and [Fast Company’s Most Innovative Companies in Finance and Personal Finance](https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025). ## About the Role We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels. As a Team Manager, you will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success. *This position requires holding an NMLS License, or obtaining one within 90 days of employment and meeting qualifications for Qualified Individual licensing in needed states. ## What You’ll Do - Provide hands-on leadership to create a positive, collaborative work environment by setting clear expectations, motivating the team, and supporting professional growth. - Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence, while driving continuous improvement through coaching and regular evaluations. - Equip the team with up-to-date product knowledge, best practices, and company policies to ensure consistent, high-quality customer interactions. - Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering agents to meet SLAs. - Ensure team adherence to Figure’s policies and standards. - Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies. - Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain operational efficiency. ## What We Look For - 3–5 years of leadership experience in customer support, preferably in contact centers or financial services industries, with a proven ability to manage performance metrics and drive team improvements. - Strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement. - Proven ability to ensure policy adherence, taking full ownership of team results. - Strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments. - Results-driven leader with confident, compassionate communication skills, effective in engaging with both team members and leadership. - High proficiency in workforce management tools, CRM systems, and data analysis platforms. - Adhere to all company security policies and data handling procedures. - Complete mandatory security awareness training within required timeframes. - Promptly report any suspected security incidents or suspicious activity to the Security team. Salary - Base Compensation Range: $77,400 - $86,000/yr - 25% annual bonus target, paid quarterly - Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above. ## Benefits - Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans - Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits - Employer-paid life and disability insurance - 11 observed holidays and PTO plan - Up to 12 weeks of paid family leave - Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our [California Employee](https://www.figure.com/ca-employee-privacy-notice/) and [General Workforce Privacy Notice](https://www.figure.com/workforce-privacy-notice/) for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-JR1 #LI-Hybrid ## About Figure Lending ## Company Overview - **One-liner**: Figure is a financial technology company leveraging blockchain and AI to originate and securitize home equity lines of credit and other consumer loan products. - **Entity Type**: Public (NASDAQ: FIGR) - **Headquarters**: New York City, New York, United States - **Founded**: 2018 - **Founders**: Mike Cagney (Co-Founder, Executive Chairman), June Ou (Co-Founder, Advisor, Board Member) ## Core Business - **Primary industry**: Financial Services – Consumer Lending / Fintech - **Target customers**: B2C (homeowners seeking HELOCs, cash-out refinance, crypto-backed loans) and B2B (350+ partner banks, credit unions, fintechs, home improvement companies) - **Mission / Purpose**: “Building the future of capital markets at the intersection of blockchain and AI” – reducing costs and increasing efficiency in the private credit marketplace. ## Products & Services - **Figure HELOC**: Home equity line of credit – approval in under 5 minutes, funding in as few as 5 days. Rates as low as 6.75% APR. Borrow up to $750,000. [figure.com](https://www.figure.com/) - **Crypto-Backed Loan**: Borrow against BTC, ETH, or SOL with interest-only payments for a 12-month term. [figure.com](https://www.figure.com/) - **DSCR Refinance**: Debt Service Coverage Ratio refinance for real estate investors using rental income (not personal income) for qualification. [figure.com](https://www.figure.com/) - **Cash-Out Refinance**: Consolidate debt or access equity with a single monthly payment. [figure.com](https://www.figure.com/) - **Democratized Prime**: Lend cash or crypto for up to 9% yield, or borrow with a Flex Rate Loan. [figure.com](https://www.figure.com/) - **YLDS Stablecoin**: SEC-approved interest-bearing stablecoin issued by Figure. [figure.com](https://www.figure.com/about/) ## Market Standing - **Valuation / Market Cap**: Not disclosed (public company; market cap not provided in search results) - **Key Metrics**: - **Annual Revenue**: $506.9M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/figuretechnologies) - **Total Funding**: $2.6B across 16 rounds [linkedin.com](https://www.linkedin.com/company/figuretechnologies) - **Headcount**: 469 employees (+35.3% YoY) [linkedin.com](https://www.linkedin.com/company/figuretechnologies) - **Scale**: $25B+ equity unlocked, 253K+ households served [figure.com](https://www.figure.com/) - **Market Position**: #1 non-bank HELOC lender in the U.S.; 40% of HELOC volume transacted on Figure Connect; 75% market share in real-world asset tokenization [figure.com](https://www.figure.com/about/) - **Notable Investors / Partners**: Goldman Sachs, J.P. Morgan, Barclays, Jefferies (HELOC securitization ratings); Janus Henderson (first sale of crypto-backed loan pool); partnerships with OpenAI GPT, Google Gemini [figure.com](https://www.figure.com/about/) - **Growth Signals**: Acquired HomeBridge Financial Services (2021); first SEC-approved interest-bearing stablecoin; AAA-rated HELOC securitizations; processing costs slashed 20x in 2025 alone. ## Competitive Advantages - **Blockchain-native platform** that removes intermediaries, enabling faster approvals and lower costs. - **AI-enhanced lending** (powered by OpenAI GPT, Google Gemini) for near-instant underwriting. - **Vertically integrated capital markets platform** – origination, custody, trading, and securitization of whole loans. - **First-mover status**: First SEC-approved interest-bearing stablecoin, first non-bank to achieve AAA-rated HELOC securitizations. - **Broad partner network**: 350+ B2B partners embedding Figure’s technology. ## Strategic Focus - **Expand the capital markets platform** to cover consumer assets beyond home equity (e.g., crypto-backed loans, DSCR refinance). - **Scale stablecoin (YLDS)** for institutional and retail use. - **Continue AI and blockchain integration** to further reduce costs and improve speed. - **Grow loan origination volume** through partner channels and direct-to-consumer digital experience. ## Why Work Here - **Culture & Values**: “Good people, shared values, & a supportive environment” – emphasis on inclusion, innovation, customer success, and integrity. [figure.com](https://www.figure.com/careers/) - **Work Model**: Hybrid / remote flexibility – offices in San Francisco, CA; New York, NY; Reno, NV; St. Louis, MO; Charlotte, NC. Many roles listed as “Remote” (e.g., Director, Crypto Protocols; Product Counsel, Crypto). [greenhouse.io](https://job-boards.greenhouse.io/figure/jobs/8451115002) - **Growth Trajectory**: Rapid headcount growth (+35% YoY) and public-company status signal strong scaling phase. - **Engineering & Innovation**: Opportunity to work at the intersection of blockchain, AI, and consumer finance; teams building protocols, stablecoins, and AI-driven lending. - **Diversity & Inclusion**: Equal Opportunity Employer committed to mutual respect. [figure.com](https://www.figure.com/careers/) - **Perks & Recognition**: Named to Fast Company’s Most Innovative Companies (2024, 2025); Investopedia Best HELOC 2025; Money.com 2025. ## Sources 1. [figure.com/about](https://www.figure.com/about/) – Company overview, metrics, leadership, awards 2. [figure.com](https://www.figure.com/) – Product descriptions, rates, blockchain/AI positioning 3. [figure.com/careers](https://www.figure.com/careers/) – Culture, values, office locations, EEO statement 4. [linkedin.com/company/figuretechnologies](https://www.linkedin.com/company/figuretechnologies) – Headcount, revenue, funding, stock symbol, open positions 5. [job-boards.greenhouse.io/figure](https://job-boards.greenhouse.io/figure/jobs/8451115002) – Current job listings, remote/hybrid indicators ## Other roles at Figure Lending - [Senior Marketing Manager, ABM](https://feeny.ai/job/senior-marketing-manager-abm-figure-lending-remote-69dfj29p8xkb) - [Site Operations Manager](https://feeny.ai/job/site-operations-manager-figure-lending-reno-5876kmtd1z7m) — Reno, NV - [Director, Digital Assets FinOps](https://feeny.ai/job/director-digital-assets-finops-figure-lending-remote-2mhykb445zwb) - [Workforce Management Forecasting Analyst](https://feeny.ai/job/workforce-management-forecasting-analyst-figure-lending-reno-msvx6d1rhv46) — Reno, NV / Charlotte, NC - [Director of Treasury & Financial Operations](https://feeny.ai/job/director-of-treasury-financial-operations-figure-lending-new-york-8jwjx2szeh5y) — New York, NY - [Post Close Operations Associate](https://feeny.ai/job/post-close-operations-associate-figure-lending-reno-6q4y099bw27a) — Reno, NV - [Director, Partnerships - Banks & Credit Unions](https://feeny.ai/job/director-partnerships-banks-credit-unions-figure-lending-remote-1facjh0scmtv) - [Customer Success Associate](https://feeny.ai/job/customer-success-associate-figure-lending-honolulu-16fd6p7bm4cr) — Honolulu, HI - [Senior Manager of SEC Reporting & Technical Accounting](https://feeny.ai/job/senior-manager-of-sec-reporting-technical-accounting-figure-lending-remote-pt541jkfxzkx) - [Director, Revenue Accounting](https://feeny.ai/job/director-revenue-accounting-figure-lending-remote-1n9jhr2sv33z)