---
title: 'Tech Lead at ROLLER'
canonical: 'https://feeny.ai/job/tech-lead-roller-sydney-d1qwfjftxxpx'
type: 'job'
last_seen: '2026-10-31'
---

# Tech Lead at ROLLER

- **Company:** ROLLER
- **Location:** Sydney, Australia
- **Posted:** 2026-10-18
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/roller/jobs/5267201007

## Job description

## About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You’ll Enjoy This Role!

🚀  Lead and build - You’ll line manage a team of engineers and stay 70 to 80% hands-on, so you set the technical direction and still ship code most days.

🤝  Your squad owns it - Squads are self managing. You’ll work with your PM and designer to decide what gets built, how it’s built and when it ships.

🌍  Real scale, real consequences - Thousands of requests per second across hundreds of containers, powering over 100 million guest experiences in 2025 alone.

💡  Tackle meaningful product challenges - Drive tangible business outcomes by solving complex, multi-faceted problems that go far beyond standard formulas.

## Why This Role Matters

This is a hands-on leadership role. You’ll spend around 70 to 80% of your time building, and the rest leading a team of engineers in Sydney: 1:1s, performance, career growth and hiring. You’ll report to our Engineering Manager.

Your squads own the parts of ROLLER that keep guests coming back and help venues grow: memberships and recurring billing, loyalty and promotions, channel management and resellers, and localisation for new markets. Recent work includes [ROLLER Loyalty](https://www.roller.software/features/loyalty-programs), our newest add-on, and new membership tools that help venues keep members longer. When a membership payment fails or a promotion misfires, a venue and its guests feel it straight away.

Our backend runs on C#, .NET, T-SQL and AWS services including Lambda, API Gateway, DynamoDB, S3, SES and SQS. On the front end, we use Angular alongside our own design system and component library.

## What You’ll Do

Lead the team

- Line manage engineers: regular 1:1s, performance and career growth
- Set technical direction, break down work, unblock people and keep delivery moving
- Coach Engineers through code reviews, pairing and honest feedback
- Help build the Sydney team by sitting on interview panels and raising the hiring bar

Build

- Stay hands-on across the stack, building backend services, APIs and the Angular interfaces operators and guests use every day
- Partner with product managers and designers from discovery through release, and challenge the user experience as well as the technical approach

Own production

- Collaborate closely with SRE team to monitor system performance and proactively identify potential issues.

## About You

- You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
- Six-plus years in software engineering, including time as a tech lead, lead engineer or the go-to senior on a squad, and you want to line manage people
- Deep backend experience in C# and .NET, and enough front-end experience to work comfortably across the stack
- Deep knowledge of cloud patterns, application and database performance, with experiencing applying them to varying workflows and workloads
- You’ve led a production incident through to the post-mortem and the fix
- You’ve mentored engineers, and you enjoy it
- You’ll push back on product when the user experience isn’t right

You don’t need to match every point. If most of your recent experience is in another modern backend language such as Java, Go, Kotlin or Python, we still want to hear from you, as long as you’re keen to work in .NET day to day.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology, not just as a technical skill, but as a core competency to help us achieve big goals. Our engineers use Claude and other AI coding tools day to day.

Perks!

🚀  You get to work on a category-leading product that customers love in a fun, high-growth industry - check our [Capterra](https://www.capterra.com/p/164715/ROLLER/reviews/) and [G2](https://www.g2.com/products/roller-software/reviews#reviews) reviews.

🎉  Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We’re willing to make it happen!

💙  Team member Assistance Program to proactively support our team’s health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼  16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡  Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚  Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

Go on, hit apply. Let’s build great tech together. If you’ve got questions, don’t be afraid to reach out to Reuben at reuben.jamieson@rollerdigital.com.

## About ROLLER

## Company Overview
- **One-liner**: ROLLER provides cloud-based venue management software for leisure and attractions businesses, helping them streamline operations and deliver better guest experiences.
- **Entity Type**: Private (Series unknown; total funding $110M from Insight Partners, J.P. Morgan, and Acadian Software)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2010
- **Founders**: Not publicly available (founders not named in provided sources)

## Core Business
- **Primary industry/industries**: Venue management software for leisure, entertainment, and attractions (trampoline parks, family entertainment centers, bowling, karting, museums, zoos, etc.)
- **Target customers**: B2B – mid-market to enterprise venues (3,000+ venues globally)
- **Mission or purpose statement**: “To help create experiences that bring joy and happiness to the world by building technology for leisure and attractions businesses.” [roller.software/about-us](https://www.roller.software/about-us)

## Products & Services
- **ROLLER Platform**: All-in-one cloud-based SaaS including POS, online ticketing, digital waivers, payments, memberships, parties & group bookings, capacity management, reporting & analytics, self-serve kiosks, guest surveys, and HQ multi-site management. [roller.software/company-facts](https://www.roller.software/company-facts)
- **ROLLER iQ**: AI-powered assistant (launched November 2025) providing data insights, recommendations, and automated reporting within the platform. [roller.software/company-facts](https://www.roller.software/company-facts)
- **Guest Experience Agent**: Always-on AI chat for guest inquiries and bookings (part of May 2026 product launch). [roller.software](https://www.roller.software/)
- **ROLLER Capital**: Access to funding for venue operators (announced May 2026). [roller.software](https://www.roller.software/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – $110M (seed $3M in 2017, Series B $7M in 2018, $50M led by Insight Partners in 2023, $50M from Insight Partners and J.P. Morgan in 2025) [roller.software/company-facts](https://www.roller.software/company-facts)
- **Annual transaction volume**: $5B processed annually; 5M+ monthly bookings; 150M+ annual experiences created [roller.software](https://www.roller.software/)
- **Notable Investors/Partners**: Insight Partners, J.P. Morgan, Acadian Software; 60+ integration partners, 30+ service partners [roller.software/company-facts](https://www.roller.software/company-facts)
- **Growth Signals**: 300+ employees globally; 3,000+ venues served across Americas, EMEA, APAC; acquisitions of Active8 Software (2022), BookNow Software (2023), Volare Karting Software (2025); SOC2, PCI-DSS, GDPR compliant; AWS well-architected certified. [roller.software/company-facts](https://www.roller.software/company-facts)

## Competitive Advantages
- **Purpose-built for attractions**: Unlike generic POS or ticketing systems, ROLLER is tailored for leisure venues with features like waiver management, session-based capacity, and party booking.
- **All-in-one platform**: Replaces multiple tools (POS, ticketing, CRM, payments, memberships) reducing operational complexity.
- **Global scale and compliance**: SOC2, PCI-DSS, GDPR compliant with data centers in US, EU, AU – critical for international venue operators.
- **AI innovation**: Early mover with ROLLER iQ and Guest Experience Agent, embedding intelligence directly into operator workflows.
- **Strong partner ecosystem**: 60+ integrations and 30+ service partners create stickiness and reduce churn.

## Strategic Focus
- **AI and automation**: Continued investment in AI-powered features (Guest Experience Agent, ROLLER iQ) to reduce manual workload for venue operators.
- **Capital solutions**: ROLLER Capital offers financing to help venues grow, strengthening customer loyalty and platform dependency.
- **Global expansion**: Offices in Austin, Melbourne, Sydney, London, Basingstoke, San Jose (Costa Rica), and San Francisco – supporting 33 countries.
- **Product velocity**: Regular major launches (May 2026 launch with loyalty, AI chat, and enhanced analytics) to stay ahead of competitors.

## Why Work Here
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work® certified, 2025). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)
- **Values**: Collaborative, high-performing, supportive; emphasis on enjoying the journey and celebrating wins together. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Remote/Hybrid Policy**: Distributed global team across 11 countries; flexible working environment. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Benefits**: Learning budget for courses/certifications, up to 16 weeks paid parental leave, location-specific medical benefits, global Employee Assistance Program (EAP). [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Hiring Process**: Clear, respectful, and thoughtful; multiple steps designed to assess skills and culture fit; candidates can apply for multiple roles. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)

## Sources
1. [roller.software/company-facts](https://www.roller.software/company-facts)
2. [roller.software/about-us](https://www.roller.software/about-us)
3. [roller.software](https://www.roller.software/)
4. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)

## Other roles at ROLLER

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- [Billing Officer](https://feeny.ai/job/billing-officer-roller-heredia-71e3902n7sxy) — Heredia, Costa Rica
- [Software Engineer - Localisation](https://feeny.ai/job/software-engineer-localisation-roller-london-erq6why2pk1f) — London, United Kingdom
- [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-roller-san-francisco-bay-area-1psb8k2hs31h) — San Francisco Bay Area, CA
- [Full-Stack Software Engineer (.NET/Angular)](https://feeny.ai/job/full-stack-software-engineer-net-angular-roller-melbourne-rear0kg9exsw) — Melbourne, Australia
- [Product Manager](https://feeny.ai/job/product-manager-roller-melbourne-m0qr8vegxfqh) — Melbourne, Australia / Sydney, Australia
- [Customer Onboarding Manager (French-speaking)](https://feeny.ai/job/customer-onboarding-manager-french-speaking-roller-london-05bvqsmjjz1c) — London, United Kingdom
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- [Director, Implementation & Professional Services](https://feeny.ai/job/director-implementation-professional-services-roller-austin-jfxj1mw555wq) — Austin, TX