--- title: 'Tech Manager, CX at NICE' canonical: 'https://feeny.ai/job/tech-manager-cx-nice-pune-gqt4yzxz89xp' type: 'job' last_seen: '2026-09-08' --- # Tech Manager, CX at NICE - **Company:** NICE - **Location:** Pune, India - **Posted:** 2026-06-30 - **Last confirmed live:** 2026-09-08 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4907721101?gh_jid=4907721101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&D team. How will you make an impact? Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc. Own the development and delivery of the components under your team’s responsibility Work with the Product Owner and Software Architect on the planning of the development activities of the product Act as Scrum Master for the development team Liaise with the scrum team to promote good work practices & continuous improvement Work hands-on with your team members on development activities, perform code reviews and ensure high-quality engineering standards are achieved, including Test Automation & Unit testing Be part of the leadership team, involved in release planning and product strategy Engineering contact for product defect management and product support questions Have you got what it takes? B.E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent 3+ experience managing a team of software engineers, working on enterprise products 14-17 years of experience in software engineering with Java or .Net with Angular Proven track record of managing software projects to on-time and on-budget delivery Technological skills and background in software development Leadership skills - experience in leading, coaching, and motivating people Excellent communication skills, fluent in English Demonstrated ability to influence others, especially in sensitive or complex situations Great initiative; proven ability to tackle projects with a can-do attitude Comfortable with working in a complex matrix environment Proven experience in operating within a global environment Proven experience with working with Agile Scrum teams Experience with iterative or Agile methodologies and techniques; Scrum approaches to software deliver a plus Experience in working with Product companies developing enterprise software is a must AI First Mindset - LLM fundamentals (prompting, RAG, embeddings, hallucination control) - ML lifecycle (training → deployment → monitoring) - NLP basics (intent detection, summarization, sentiment) - AI system design (human-in-loop, guardrails) Leadership with Technical Depth - Drive design discussions - Mentor engineers in AI and system design - Balance delivery and innovation - Influence cross-functional teams - Ability to translate problems into AI-driven solutions. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11310 Reporting into: Senior Director Role Type: People Manager ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. [Careers – Apply](https://www.nice.com/careers/apply) ## Other roles at NICE - [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-berlin-jeh3myt8sk33) — Berlin, Germany - [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-london-jxdvq6nr4e64) — London, United Kingdom - [Director, Talent Acquisition Transformation](https://feeny.ai/job/director-talent-acquisition-transformation-nice-raanana-m77a0vqtrxv5) — Raanana, Israel - [Software Architect](https://feeny.ai/job/software-architect-nice-southampton-j5f8y1hg2s8e) — Southampton, United Kingdom - [Senior Software Architect](https://feeny.ai/job/senior-software-architect-nice-southampton-v5gkws36mwx4) — Southampton, United Kingdom - [Office Manager](https://feeny.ai/job/office-manager-nice-sydney-0tsasq8f1ek5) — Sydney, Australia - [Senior HR Operations Specialist](https://feeny.ai/job/senior-hr-operations-specialist-nice-raanana-2c1vh865zrnd) — Raanana, Israel - [Lead Client Services Project Manager, CX](https://feeny.ai/job/lead-client-services-project-manager-cx-nice-united-states-xs9e32ds1r3d) — United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-nice-sao-paulo-x7hb3eypjx0e) — São Paulo, Brazil - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-nice-berlin-6731jp9t28rp) — Berlin, Germany