---
title: 'Tech Ops Lead at Granola'
canonical: 'https://feeny.ai/job/tech-ops-lead-granola-london-bs6r0j19hszj'
type: 'job'
last_seen: '2026-10-16'
---

# Tech Ops Lead at Granola

- **Company:** Granola
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/granola/2ae5be8d-36b4-4f27-a4be-6b3faa3c5e7c

## Job description

You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day. Day-to-day support will be the core of your role. Alongside helping people get unstuck, you'll spot recurring problems and improve the systems behind them, making our systems easier to use and manage as we grow. There’s room to shape the role around your strengths. If you enjoy scripting, building internal tools, or improving how our systems fit together, there’s plenty of opportunity to apply those skills. Your first priority will be making sure colleagues get great day-to-day support, with scope to take on larger technical projects as the function grows.

In this role, you will:

- Be the first point of contact for internal support questions in Slack and in person.
- Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need
- Manage our macOS and Windows devices using Fleet
- Administer Google Workspace and our other SaaS tools, managing accounts, permissions, and licences
- Maintain our office IT hardware across our London and SF offices
- Make repeat tasks simpler through automation, sensible defaults, and clear documentation

Your background looks something like:

- Experience managing devices through an MDM platform. We use Fleet, but experience with other platforms is welcome.
- Experience in Google Workspace and SaaS administration
- Experience automating common tasks
- Clear communication with people of different technical backgrounds, including talking someone through an unfamiliar setup or problem.

As a person, you…

- Enjoy helping people and making it easy to ask for help, however small the question.
- Are excited to work in-person from our office in London (most of the time)
- Love working in a startup environment (you either have experience working in a startup or are really drawn to the zero-to-one phase)
- Value working with people who are kind, ambitious, and pragmatic
- Are comfortable with a day shaped by incoming requests, balancing urgent problems with work that prevents the next one.

## About the opportunity

We are living in the most exciting time for tool builders since [Engelbart's demo](https://en.wikipedia.org/wiki/The_Mother_of_All_Demos) in 1968. We want to assemble the best crew to build this future together, here in London. Our compensation philosophy is to pay slightly above market on salary and above market on equity. We do our best work in person, and so our team spends time together five days per week in our new, bright, and spacious office at Old Street. We are happy to offer relocation assistance to candidates who'll be moving to London to join us. Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.

## About Granola

## Company Overview
- **One-liner**: Granola is an AI-powered meeting notepad that runs locally on a user’s device, transcribing and generating structured notes from meetings without requiring a visible bot to join the call.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2023
- **Founders**: Chris Pedregal (CEO) and Sam Stephenson (CTO)

## Core Business
- **Primary industry/industries**: AI-powered productivity software, Meeting Intelligence, Enterprise AI Context Layer
- **Target customers**: Primarily B2B — serving knowledge workers in sales, legal, executive functions, and enterprise teams. Named customers include Vanta, Gusto, Thumbtack, Asana, Cursor, Lovable, Decagon, and Mistral AI.
- **Mission or purpose statement**: "Build tools that help humans better" — the company’s goal is to make meetings more productive without intruding on human connection.

## Products & Services
- **Granola (Core Product)**: An AI notepad for back-to-back meetings. It runs locally on macOS and Windows, captures audio from the user’s computer without a bot joining the call, and uses meeting context (calendar, past notes) to generate Notion-style notes, action items, and follow-ups. Available for iPhone as well.
- **Granola Chat**: Lets users query their entire conversation history using Claude, GPT, or Gemini.
- **Spaces**: Team-oriented feature for organizing, sharing, and searching contextual notes across meetings and channels.
- **Model Context Protocol (MCP) Server**: An API layer that allows other AI tools to query Granola’s meeting context, positioning it as a "context layer" for agentic AI workflows.
- **Enterprise API**: SSO, SCIM, and consent-based data management for large organizations. The core product is free for unlimited meeting notes (notes older than 30 days require an upgrade).

## Market Standing
- **Valuation**: $1.5 billion (Series C, March 2026 — a sixfold increase from its $250 million valuation less than a year prior)
- **Total Funding**: Over $192 million ($67M prior to Series C, plus $125M Series C)
- **Key Metric**: High engagement and viral growth within companies — product-market fit described as "genuine" by users
- **Notable Investors/Partners**: Index Ventures (led Series C), Kleiner Perkins, Lightspeed, Betaworks, Firstminute Capital, and angel investors including Mike Krieger (Instagram), David Lieb (YC Partner), Guillermo Rauch (Vercel), Amjad Masad (Replit), Tobi Lutke (Shopify), Karri Saarinen (Linear), Lenny Rachitsky (Lenny's Newsletter), Des Traynor (Intercom), Soleio, and Charlie Songhurst.
- **Growth Signals**: Rapid valuation growth (6x in under a year), explicit enterprise pivot with a robust API, MCP server, and large named enterprise customer base.

## Competitive Advantages
- **Stealth recording (no bot)**: Granola is the only major meeting intelligence tool that captures audio from the user’s computer rather than sending a visible bot into the call — a key differentiator for professionals who find bots intrusive.
- **Context-layer strategy**: By offering an MCP server and APIs, Granola positions itself as a cross-platform "memory" for all AI agents and tools, rather than a siloed note-taking app.
- **High user love & viral growth**: Users report genuine product-market fit, with the product spreading virally within companies.
- **Strong design and product thinking**: Founded by a design-led team in London, with deep experience in product and engineering.

## Strategic Focus
- **Enterprise expansion**: The $125M Series C is explicitly earmarked for building out enterprise features (SSO, SCIM, consent-based data management) and winning large organizations.
- **Agentic AI integration**: Granola is investing heavily in becoming the "context layer" for other AI tools — its MCP server and APIs allow any agent to query meeting history, making it a critical data infrastructure play.
- **Growth in London & US**: Hiring across Engineering, Design, Sales, and Operations in both London and San Francisco — building out a US revenue team.

## Why Work Here
- **Culture**: Small, tight-knit in-person team (~50 employees as of early 2026) with total ownership over your area of the product. Described as "high trust" with visionary founders. Office is beautiful, with breakfast, lunch, and dinner provided daily.
- **Remote/Hybrid Policy**: Office-first with flexibility built in — 5 days in office by default, but flexible for life circumstances. Remote up to four weeks a year.
- **Notable Perks**:
    - Health Insurance (AXA for UK family; Aetna/Kaiser for US with dental & vision)
    - 20 weeks primary / 12 weeks secondary parental leave (fully paid)
    - 401(k) 100% match on first 3% of salary (US); 7% matching via Penfold (UK)
    - Daily fresh lunch (office)
    - Gym Boost: monthly contribution toward gym membership
    - L&D Budget: annual budget for courses, books, conferences
    - Life Insurance: 4x salary (UK); 2x up to $750k (US)
    - Income Protection: 75% salary (UK); 60% up to $12k/month (US)
    - Time Off: 25 days + bank holidays (UK); Unlimited PTO (US)
    - Commuter Benefits: tax-free bike purchase (UK); pre-tax transit/parking (US)
    - "Casa Granola" team getaway house in Majorca for offsites/deep work.
- **Engineering Culture**: AI-heavy, product-engineering focus. Roles include AI Engineer, Product Engineers (Backend, Full Stack, Windows), Design Engineer, and Security Engineer. Engineers work directly with co-founders on roadmap.

## Sources
1. [granola.ai/jobs](https://www.granola.ai/jobs)
2. [granola.ai](https://www.granola.ai/)
3. [jobs.ashbyhq.com/granola](https://jobs.ashbyhq.com/granola)
4. [jobsbyculture.com/companies/granola](https://jobsbyculture.com/companies/granola)
5. [thenextweb.com/news/granola-series-c-meeting-ai-enterprise-context](https://thenextweb.com/news/granola-series-c-meeting-ai-enterprise-context)

## Other roles at Granola

- [Product Engineer (Backend)](https://feeny.ai/job/product-engineer-backend-granola-london-jm3daj4pmg9w) — London, United Kingdom
- [Product Engineer (Full Stack)](https://feeny.ai/job/product-engineer-full-stack-granola-london-f63nrd8mxcjj) — London, United Kingdom
- [Affiliate and Influencer Marketer](https://feeny.ai/job/affiliate-and-influencer-marketer-granola-london-j4jqv55n51b1) — London, United Kingdom
- [Design Engineer (Web & Brand)](https://feeny.ai/job/design-engineer-web-brand-granola-london-hngb6kb46vh6) — London, United Kingdom
- [Sales Development Lead](https://feeny.ai/job/sales-development-lead-granola-san-francisco-r5vmpx8apef0) — San Francisco, CA
- [Engineering Manager](https://feeny.ai/job/engineering-manager-granola-london-0bv4p82d978n) — London, United Kingdom
- [Strategic Finance Lead](https://feeny.ai/job/strategic-finance-lead-granola-san-francisco-r9xw4k3vwjcq) — San Francisco, CA
- [GTM Analytics Lead](https://feeny.ai/job/gtm-analytics-lead-granola-san-francisco-ndzyw46ty0bd) — San Francisco, CA
- [Growth Engineer](https://feeny.ai/job/growth-engineer-granola-london-jhpmwm39m1aw) — London, United Kingdom
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-granola-london-5eyw4wbyz3z3) — London, United Kingdom