---
title: 'Tech Services Helpdesk at Jump Trading'
canonical: 'https://feeny.ai/job/tech-services-helpdesk-jump-trading-london-s1f5yqprj359'
type: 'job'
last_seen: '2026-09-10'
---

# Tech Services Helpdesk at Jump Trading

- **Company:** Jump Trading
- **Location:** London, United Kingdom
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.jumptrading.com/hr/job?gh_jid=8129893

## Job description

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices. This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organisational efficiency, aiding office operations, basic troubleshooting tasks, aiding office operations, laptop set up, mobile configuration and desk set ups.

Responsibilities:

- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups. Including, but not exclusive to basic troubleshooting for Windows and Mac systems, as well as assisting employees with mobile device setup and configuration, ensuring quick resolution of common technical issues
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed. As well as testing network connectivity.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented
- Flexibility to for occasional travel to other offices.
- Other duties as assigned or needed.

Skills You’ll Need:

- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
- This is an in office position (5 day/week).
- Reliable and Predictable availability.

Benefits include:

- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits

## About Jump Trading

## Company Overview
- **One-liner**: Jump Trading is a global proprietary trading firm that builds advanced algorithms, high-performance infrastructure, and research-driven strategies to trade across all major asset classes and time horizons.
- **Entity Type**: Private (Self-funded, no venture capital)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1999
- **Founders**: Not publicly disclosed (commonly cited as Paul Gurinas and Bill DiSomma, but not confirmed on company materials)

## Core Business
- **Primary Industry**: Financial Services – Proprietary Trading, Algorithmic Trading, High-Frequency Trading (HFT)
- **Target Customers**: Institutional (the firm trades exclusively for its own account; serves as a liquidity provider and market maker on global exchanges)
- **Mission Statement**: "We don’t chase what’s working. We build what works next." – Emphasis on first-principles research, continuous innovation, and building systems that stand up to real-world markets.

## Products & Services
Jump Trading does not sell commercial products; its offerings are internal capabilities that drive its trading business:
- **[Proprietary Trading Strategies]**: Research-driven strategies across equities, futures, options, cryptocurrencies, and fixed income, spanning multiple time horizons from microseconds to months.
- **[Technology Infrastructure]**: Custom hardware (ASICs, FPGAs), low-latency networking, distributed systems, and co-located compute environments in over 100 data centers near global exchanges.
- **[Research & AI/ML Platforms]**: Large-scale simulation, storage, and analytics platforms that power both trading and applied machine learning research, including live inference and fast iteration.
- **[Jump Crypto]**: A dedicated division for cryptocurrency trading, market making, and blockchain infrastructure (acquired Certus One in 2021).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately **$546 million** (LinkedIn estimate as of 2025)
- **Notable Investors/Partners**: Self-funded; no external investors. Key partners include major exchanges (CME, NYSE, etc.) and technology vendors.
- **Growth Signals**:
  - Headcount: 1,448 employees (LinkedIn, +29% YoY)
  - Active job postings: 44 (+528% YoY growth in postings)
  - 16 offices across 8 countries (US, UK, Singapore, China, India, Netherlands, Australia, Hong Kong, France)
  - Acquisition of Certus One (2021) and Darebiz (2021) to expand crypto and data capabilities

## Competitive Advantages
- **Proprietary Hardware & Software**: In-house ASIC, FPGA, and custom networking that deliver microsecond-level latency advantages.
- **Flat, High-Agency Culture**: Engineers and researchers have ownership from day one; decisions are fast and friction is low.
- **Talent Density**: Recruits heavily from top tech firms (Google, Citadel, Jane Street) and universities; alumni often move to other elite trading firms.
- **Cross-Disciplinary Integration**: Traders, engineers, and researchers work side-by-side, enabling rapid iteration from research to production.
- **Long Track Record**: 25+ years of consistent profitability and adaptation across market cycles.

## Strategic Focus
- **AI/ML Expansion**: Scaling machine learning research for both trading and infrastructure, with dedicated pre-training research teams.
- **Crypto & Digital Assets**: Growing Jump Crypto as a major market maker and infrastructure provider in blockchain ecosystems.
- **Global Infrastructure**: Building out additional data centers, co-location sites, and microwave/network links to reduce latency.
- **Talent Acquisition**: Aggressively hiring engineers, researchers, and operations staff to maintain competitive edge.

## Why Work Here
- **Culture**: "A (genuinely) flat structure that keeps decisions fast and friction low." Engineers see the impact of their work in real time.
- **Work Environment**: Hybrid/office-based with major hubs in Chicago, New York, Austin, London, Singapore, and others. On-site presence expected for most technical roles.
- **Engineering Focus**: Build custom hardware, low-latency software (C++, Python, Go, Rust), and large-scale distributed systems. "You can design something on Monday and see it in production by Friday."
- **Mentorship**: Senior leaders still write code, test models, and trade. Interns and new grads receive direct mentorship.
- **Compensation**: Not disclosed, but proprietary trading firms are known for industry-leading total compensation (base + bonus).
- **Perks**: Not detailed, but the firm invests heavily in tools, infrastructure, and talent development.

## Sources
1. [jumptrading.com – Company Overview](https://www.jumptrading.com/)
2. [jumptrading.com – Careers](https://www.jumptrading.com/careers)
3. [jumptrading.com – Technology](https://www.jumptrading.com/technology)
4. [jumptrading.com – Culture & HR](https://www.jumptrading.com/hr/overview)
5. [LinkedIn – Jump Trading Company Page](https://www.linkedin.com/company/jump-trading)

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