---
title: 'Tech Support Engineer - Part-time at Ketryx'
canonical: 'https://feeny.ai/job/tech-support-engineer-part-time-ketryx-vienna-x9qzk1cj87wt'
type: 'job'
last_seen: '2026-09-07'
---

# Tech Support Engineer - Part-time at Ketryx

- **Company:** Ketryx
- **Location:** Vienna, Austria
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/ketryx/jobs/5410885008

## Job description

Job Title: Tech Support Engineer Employment Status: Part-time (~10 hours/week) Location: 1060, Vienna, Austria Compensation: The minimum gross monthly salary for this position, according to the applicable collective agreement, is €2,547 gross per month on a full-time basis and will be calculated based on the actual monthly working hours. *final compensation dependent on related experience level

About Ketryx:

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.

Since launch, Ketryx already touches the lives of 100M patients and powers all of the world's top five medical device manufacturers. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.

About the Role:

At Ketryx, we’re on a mission to help medical software teams build secure, reliable applications that make a real difference in people’s lives. We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence.

We're looking for a Part-time Tech Support Engineer to join our team. In this role, you'll be at the core of ensuring our technology supports our growth. You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals.

Your work will have a direct impact on the future of healthcare technology.

About You:

You’re passionate about software and making a real impact. You’re curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative. You’re comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end. Above all, you’re excited about using technology to improve patient outcomes.

Ideally you will be currently located in Vienna or able to relocate quickly. Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit.

## What You'll Do

- Serve as primary IT support contact for Boston and Vienna offices
- Prioritize and manage multiple requests
- Handle device provisioning and user lifecycle management (onboarding/offboarding)
- Ensure reliable operation of Google Workspace and macOS environments across the company
- Monitor performance and troubleshoot issues across company devices
- Own Ketryx internal IT support channel
- Support security & compliance initiatives

Preferred Skills:

- Understanding of Google Workspace, Microsoft Office, and macOS
- Understanding of identity management/SSO systems
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Clear communication skills with non-technical users
- Documentation skills for creating user guides and procedures
- Understanding of networks, security, and device management
- Fluency in English

Additional Skills:

- Experience with Mobile Device Management (MDM)
- Experience with backup and recovery procedures
- Basic scripting (PowerShell, Bash) for automation tasks
- Patience when explaining complex concepts
- Problem-solving and analytical thinking
- Proactive approach to identifying potential issues

Our Tech Stack

- Frontend: TypeScript, React, Next.js, Tailwind
- Backend: PostgreSQL, Redis, GraphQL, Prisma
- Testing: Vitest, Playwright, Cucumber
- Infrastructure: AWS (e.g. S3, RDS, ECS), Datadog
- Collaboration: Slack, GitHub, Figma, Jira, Confluence

## What We Offer

- Competitive compensation
- Generous stock options possible
- Work in an exciting field with a positive impact on the world
- Opportunity to learn and grow as part of a global team
- Generous PTO for full-time

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!

## About Ketryx

## Company Overview
- **One-liner**: Ketryx provides an AI-native compliance platform that automates documentation and traceability for regulated software teams, primarily in medical devices and life sciences.
- **Entity Type**: Private (Series B)
- **Headquarters**: Cambridge, Massachusetts, United States
- **Founded**: 2021
- **Founders**: Erez Kaminski (CEO & Founder) and Jan Pöschko (CTO & Founder)

## Core Business
- **Primary industry/industries**: Software Development, Medical Device Compliance, Application Lifecycle Management (ALM), Regulatory Technology (RegTech)
- **Target customers**: B2B, primarily Enterprise teams building safety-critical software in regulated industries (medical devices, life sciences, pharmaceuticals). Customers include four of the top five Fortune 500 MedTech companies.
- **Mission or purpose statement**: "Ketryx helps high-performing teams move at the speed of AI, without compromising on compliance."

## Products & Services
- **Ketryx Platform**: An AI-native compliance platform that overlays existing development tools (Jira, GitHub, etc.) to automate documentation, create real-time traceability, and accelerate release cycles. It includes AI Agents that reduce manual compliance work by up to 90% while keeping humans in the loop for safety-critical decisions.
- **Key Features**: AI-Driven Documentation, Real-Time Traceability, Seamless Integration, Agentic AI, QMS Enforcement, FDA-ready SBOM generation, and auto-generated release notes.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding: $57M across rounds (Seed, $14M Series A led by Lightspeed, $39M Series B led by Transformation Capital in September 2025). Annual Revenue: $1.6M (per LinkedIn estimate).
- **Notable Investors/Partners**: Transformation Capital (lead Series B), Lightspeed Venture Partners, E14 Fund (MIT), Ubiquity Ventures, 53 Stations. Former Medtronic CEO Bill Hawkins joined as an investor.
- **Growth Signals**: Headcount grew 92.2% YoY to 122 employees. Products built on Ketryx reach over 100 million patients worldwide. Four of the top five Fortune 500 MedTech companies are customers. The platform accounts for a significant share of FDA AI/ML software approvals.

## Competitive Advantages
- **First-mover in validated AI for regulated industries**: Launched the industry’s first validated AI Agents for regulated environments.
- **Deep regulatory expertise**: Founded by engineers who experienced the pain firsthand, with a team including former FDA regulatory veteran Paul Jones.
- **Seamless integration**: Works as an overlay on existing tools (Jira, GitHub) rather than requiring teams to adopt a new workflow, lowering switching costs.
- **Proven traction**: Trusted by the largest MedTech companies globally, with products impacting hundreds of millions of patients.

## Strategic Focus
- **Global expansion**: Growing teams in Boston and Vienna, with operations in 8 countries.
- **Scaling the platform**: Deepening AI capabilities and expanding integrations to serve the growing demand for validated AI in life sciences.
- **Category creation**: Establishing AI-assisted compliance infrastructure as a competitive necessity for regulated product development.

## Why Work Here
- **Culture**: Described as blending transparency, discipline, and momentum. Values include continuous improvement, taking on ambitious challenges as a team, and prioritizing action over perfection. The company emphasizes a risk-based approach—high standards for patient-impacting work, speed for internal tasks.
- **Remote/Hybrid/Office Policy**: Hybrid model with offices in Cambridge, MA (USA) and Vienna, Austria. Flexible working hours are offered.
- **Notable Perks**: Competitive salary and benefits, parental leave, generous paid holiday calendar, annual company off-site, a culture that values development, and the opportunity to work alongside leaders in the field.
- **Engineering Culture**: Focus on solving tough problems in a fast-growing company. The team includes bright minds in AI, Quality, R&D, and Regulatory Affairs. They value iteration, self-reflection, and experimentation.

## Sources
1. [ketryx.com](https://www.ketryx.com/)
2. [ketryx.com/about/company](https://www.ketryx.com/about/company)
3. [ketryx.com/about/careers](https://www.ketryx.com/about/careers)
4. [linkedin.com/company/ketryx](https://www.linkedin.com/company/ketryx)
5. [ketryx.com/about/open-positions](https://www.ketryx.com/about/open-positions)

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- [Product Manager](https://feeny.ai/job/product-manager-ketryx-vienna-ws774z672j3f) — Vienna, Austria
- [Software Engineer](https://feeny.ai/job/software-engineer-ketryx-boston-massachusetts-k1fnw7zz5pms) — Boston Massachusetts, United States
- [QA/RA Consultant](https://feeny.ai/job/qa-ra-consultant-ketryx-vienna-r71e9vmxrdmk) — Vienna, Austria
- [Backend Engineer](https://feeny.ai/job/backend-engineer-ketryx-europe-vienna-austria-y627d3mwj3ae) — Europe / Vienna, Austria
- [QA/RA Consultant](https://feeny.ai/job/qa-ra-consultant-ketryx-boston-massachusetts-9kzmsv3svmxn) — Boston Massachusetts, United States
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- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-ketryx-vienna-2a2fyvwwbkad) — Vienna, Austria